Exceptional Service at This UPS Store Location…read more This is easily one of the best UPS Store locations to drop off packages. Even when the line looks long, it moves quickly and efficiently, which says a lot about how well the team manages their workflow. One thing I really appreciate is how organized the staff keeps everything. If a customer arrives without their items ready, the team politely asks them to step to the side so they can assist customers who are prepared. It's done respectfully and keeps the line moving smoothly for everyone. Because of that, I always make sure my packages are ready before I get in line. The staff here are consistently friendly, patient, and professional. Almost every time I visit, I see them helping someone step-by-step with their return, Often guiding customers through the process on their phones for companies like Amazon. They take the time to help without making anyone feel rushed or frustrated. What stands out the most is their positive attitude. Even during busy times, they stay calm, helpful, and focused on making sure every customer is taken care of. Whoever owns or manages this location should be proud of this team. They represent excellent customer service and make what could be a stressful errand quick and easy. This store's staff absolutely deserves recognition. If you value your time this is the location for you. Prices are fair.

If you need anything done for shipping or mailing, DO NOT go to this location. Go to Haines City or…read moreSand Mine Rd. I went in for to have copies made. First off nobody greeted me at the desk for a few minutes till I made enough noise for the younger guy to look around the wall. He didn't approach me, I had to go to him. But he was having troubles with the copier, so he asked for help. The manager, Leilani(?) wouldn't even acknowledge him till I said something to her. When she approached me, she was in total bitch mode and was very grumpy. "Sorry if I bothered you ma'am", she replied with a grumble of sorts. What happened to customer service?? Isn't that her job? The little guy figured out it was a paper jam and fixed it. Under her breath, she asked him why he called for help then? Smh. NEVER AGAIN, will I go into that store. I'd rather go to Staples than to deal with her and the untrained staff. Maybe the owner needs to put Nick back over there. Just don't go there, you will regret it.

I used Goin' Postal in Lakeland for an expedited shipping service on March 2026 paying $135 for…read morenext-day delivery of important documents. Unfortunately, the package was never delivered due to an issue with the address formatting. I contacted the store for assistance and to request a refund or resolution, but I was informed that no refund would be provided, and I did not receive an apology or clear explanation. I paid for a service that did not occur, and the lack of customer support and accountability was disappointing. For a service that handles time-sensitive shipments, I expected more proactive communication, verification of address details before shipping, and a willingness to resolve the situation when the service failed. I hope Goin' Postal improves its address verification processes and customer service practices so that future customers do not have the same experience.

If I have any postal needs I go here! Great service!! I…read morehave never been a fan of post office but love Goin' Postal

I can't say how awesome the staff is here! My elderly mother had estate documents that needed to be…read morenotarized and then signed by two witnesses. It was a Saturday and one of our banks only had one witness available while our other bank doesn't permit their employees to notarize wills or estates. One of the banks recommended the UPS store so we gave them a try. Twenty minutes later and we were out the door with all six documents properly serviced. Such a great experience! Thank you so very much! You've definitely earned a repeat customer.

Love this new location. It is behind the Tastee Treat. Extremely friendly customer service. They…read moregave me a dolly for my heavy boxes, and helped me bring them inside. It's clean, very efficient and a great location. They offer all the regular services of a UPS Store.

So after 4 months no barrels .The owner Orett sent me this text .Mind you there is no power or cel…read morephone coverage in this area of the island . "I told you to call this number weeks ago why would I want to steal your barrels.. Complete Shipping Services 146 First St Newport West Kgn 13 876-612-3700" *****RADIO SILENCE FOR MONTHS .... So he just took my goods and my money and no product was Shipped or received ...I will be seeking legal resolution. STAY AWAY FROM THIS COMPANY !!!!

please stay far from this company My package was four weeks late. It got cleared one week prior…read more The owner asked for more money to clear the Barrel it was then delivered a week later with 20 items missing All communication had stopped. I couldn't get a hold of him. Please do not let this happen to you. Stay far from this company. !