Rude and terrible customer service. They agreed to ship a package for me. One month later when it…read morestill wasn't shipped I called them and they then told me for first time they weren't going to ship it. Not even a phone call to let me know that prior to my call. I told them they already agreed to ship the item and their response was "why don't you say that another five times." Will never give them another dollar of my business. Would give zero stars if I could.

Absolutely terrible service. The seller dropped off a package for second day air through UPS and…read moreUPS did not receive the package until a day later and now I don't get my package until Monday the following week terrible service You guys need to refund me my fucking money you're a bunch of fucking assholes and bastards. You're fucking employees. Need to learn how to get a package out on time and respect peoples money.

3rd time in a row I arrive withing published business hours and find the lights out and door locked…read more!!!

Brought birthday card with 2 stamps already attached to send Priority Mail,…read moreput in envelope, sealed ti, was gracious. Charged my wife flat $20.00

They handled my shipping order with care and confidence. I was shipping a painting to California,…read moreand felt very confident that it would get there safely.

Read your receipt carefully. I asked for a crucial delivery to be sent overnight. I was assured…read moreby the clerk that it would arrive by the end of the next day - guarenteed delivery. I repeated this to my wife when I left the store and entered my car. When it didn't arrive as promised, I checked my receipt and it had been sent 2nd day air. I called the store and they said the clerk denied saying this me, said I wanted a less expensive shipping method and they supported her. I didn't want a refund. I would have paid any price to get it there on time. I expected honesty. Save yourself potential disappointment if a shipment is critical and check your receipt. I felt like a fool and the recipient endured unnecessary hardship. Williamstown, MA - Note that others had this same problem in other reviews.

I've had a mailbox at this location for 9 years. It's always suited my needs end the people at the…read morestore are kind and helpful, often reminding me of discounts that I may be able to take advantage of when shipping items. I highly recommend this business!

Usually, I've had no problems sending my returns through here, but I discovered an exception. An…read moreOld Navy package that I had sent through this UPS store for returns in April ended up at Macy's somehow. I found this out because Macy's sent it back to me in a package that just arrived today, with a note saying that I attempted to return it to Macy's, which I did not. My package was clearly sealed and labeled, and had the printed slip on the inside. But now that I have the package back, it's too late to send back for a refund. I know there's nothing that can be done about it now, but I'm honestly confused as to how a package clearly labeled for returns to one major chain ended up sent through a completely different company's return system. And now I can't get that money back. The Pleasant Street staff are nice and I don't want to be *that* customer, but please do better in the future.

It is literally faster to drive to the Northampton store. And there at least you are acknowledged…read more The younger guy (K) is helpful but he can only do so much on his own.

Best to know before coming here that they do NOT want your business. That explains why they are so…read morerude, slow, and purposefully attempting to keep you from returning. Don't try to figure out why, could be a lot of reasons (laundering money? tax dodge?). Regardless, best to take your packages elsewhere, Staples or Michaels.

Notary service very quick and easy. I recommend it…read more A bit confusing on where the line starts but people are pleasant so just ask.

UPS is the absolute worst shipping company that you could use packages are always latem…read morelately latest. I literally just tracked my driver down at 9 o'clock at night. And he refuses to give me my packages off the truck, even though he's not delivering them tonight, because they're gonna be delayed another day after already being delayed. 3 days he told me they gave me too much to deliver. I don't know where the packages are. The back of my truck looks like a bomb went off. Not my problem. So now I get to wait another day for all my medical supplies. Shut your company down you suck.... Adams MA Route..... Your driver has been sitting on the side of the road in the s ame spit for over an hour an a half doing nothing. Do better.

I couldn't possibly explain the professionalism and good service I received with a Particularly…read moredifficult items to ship. Kenny, the store manager went above and beyond to do everything he could to help me. If you need it done this is the place to go.

Love the new location!! So fast and easy to use for returns. The gentleman working the counter…read moretoday (6.11.19 at 2:20pm) was so nice and helpful. Made everything so simple. Much better than my experiences with returns at the Staples location. Thank you!!

Jeff responded quickly & choices were presented well on the website. Installation was done well…read more New mailbox looks great.

Excellent service and so easy to work with. I texted Jeff and within the week he came out to remove…read moreour old mailbox and install the new one. Friendly, punctual, and he made sure to pet our dog!

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !