Here to update my review. Definitely still 5 service! I just wanted to note that when I got there today there were 5 people in front of me and 4 behind me in line. They had 3 employees working. 2 were handling people that needed services. The other guy had a scanner and if you had a label or return code to scan, he scanned it, gave you a receipt and out the door you went! It was great! read more

I would like to say lost my large package but more likely they stole it!! It never made it to the first hub!! I work for a large company and we are switching all thousands of packages to FedEx! read more

Fix the store hours. This location opens at 10 am weekdays according to signage seen on 12/8/20. The Official UPS Website and Yelp say 8:30 am. Also, it closes at 5 pm, not 7 pm. It can't possibly be that hard to fix. read more

Fast service with a smile (behind the face mask), they boxed up my cookies to ship do I didn't have to repackage it. Not the cheapest tho. Still so much less crowded than the post office. read more

Worst ever. Online and store hours are not correct. Sign says 11 Am. It's 11:17. Closed. Losers.

I used the UPS Store in Gibsonia about two weeks ago to print my wedding dinner menus and wedding programs. I had called about 4-5 places around the area and UPS was nearly half the price to print out 220 programs, back and front, and 220 menus. I spoke with Pat (the owner) and gave him a PDF of both documents and provided my own cardstock. He worked with me for two days and even adjusted the documents himself because they weren't printing straight and centered. Pat made sure my programs and menus looked perfect, and then had them printed for me in less than a day. I had put off printing menus and programs until the week before the wedding, but Pat made these items one less thing to worry about leading up to the weekend!!! read more

I needed to get my FBI fingerprinting done. I knew UPS stores did this, so I swung by this location around 9:30 on a weekday morning. Sadly, there was a sign on the door stating that they only do fingerprinting starting at 11 AM on weekdays. I headed over to the McCandless Crossing location instead, where they were happy to take my prints at any time during store hours. read more

I have had several dealings with this business, from shipping, packaging and copying, they do a great job. I frequently go in for odd size copy needs and they take the time to make it right even though I may only be spending a couple of dollars. read more

a package i recieved was damaged it as a 150 year old aladdin lamp. i sent the pictures aske dfor and a picture of the box. you can see it was not damaged. i paid for insurance in good faith . i did not recieve the item i good shape/ i see no reason th claim is denied the box was not marked fragile so i feel i shoul be reimbursed for the product freight and insurance. the took my payment with no problem but could not deliver product in good shape. every i ship now will be buy federal express thank you robert a doorn read more

I have been to this store 2x in the past 2 months. The store opens at 8:30 AM. No store employees, both times, arrived until 8:45 AM. Very tacky. There are many other UPS type stores that I can use, and will do so from now on. read more

Stay away - go to the post office instead. I arrived with an item the size of a pack of cigarettes with an empty egg carton for packing and a roll of tape. I asked the clerk for a small box. She stated that they had lots of small boxes and she would send the item for me. She neglected to mention that she would CHARGE ME $6.00 over the mailing cost to perform a task that I wanted to perform myself. Boxes are free at the post office. Marilyn L. read more

I love this place! The owner, Patrick, is really nice and helpful. He recently helped me to ship a gift to my husband (he has been stationed over seas for the last 10 months). He even offered to print my husbands "WELCOME HOME" banner (for FREE- I probably shouldn't be saying this). He told me he is a Veteran and that it would be his honor to do this for his fellow Soldier. Thank You for Everything Patrick! and Thank You for Your Service! read more

Needed something picked up about a mile away and then packed and shipped out of state to me. They stated they don't leave the store to do any work. Called the Shipping Depot instead and all of my needs were met. read more