UPS Store, Fredericksburg VA (Dec, 2024). My husband and I needed a notary, and two signature witnesses, to transfer a timeshare deed, and then UPS shipping services to mail the documents to the originating company. Living in a rural area, this isn't as straightforward as it might seem at first glance. I first called our local library (9 miles away), and learned that they provide FREE notary services with appointment but can't provide witness signatures. I then called our local bank (8 miles away). Notary services were not listed as an offered service on their website, and I wasn't able to get through to a live person on their phone in spite of two calls. I then found this UPS store on-line, which suggested that we would be able to get notary services, needed signature witnesses, and mail the documents. Given that the store is 21 miles (43 minutes) from home, I called to ensure that this was the case. We were informed that they could indeed perform all of these services, and were invited to make an appointment online. We were able to easily get our preferred date/time (the following morning) online. We received an immediate email confirmation, as well as a reminder the following morning. The shop was easy to find, and had sufficient parking. Being the holiday season, the shop was busy with patrons sending packages, but the line moved quickly as the shop was well-staffed. The notary served us as soon as we reached the front of the line, in spite of the fact that we were a few minutes early for our appointment. He was efficient in performing his duties and in getting the witness signatures. Our final cost was $40 -- $10 x 2 ($20) for notarizing our two signatures and $5 x 4 ($20) for two witness signatures each. I wish that it were somewhat less expensive, but this seems to be the going rate in central Virginia at businesses. We put the completed documents into our already-prepared envelope (which included prepaid mailing, and turned it over to UPS for delivery. We were given a tracking number, and we are able to see that the documents have already reached our regional distribution center. So, overall, a very good experience at this shop as we were able to complete what we needed to do at one stop -- and it was done quickly and correctly. read more

The UPS Store - Dec, 2024. - Shipping Centers Near Me - Fredericksburg, Virginia

Fast. Friendly. Efficient. In and out in 3 minutes. Especially great for Amazon returns.

I always get great, fast service here and everyone is super friendly. Shout out to Andrew and Greg for binding my book today!!

People only review when theyve have bad experiences, this location is close to my home and always makes it quick and easy to return my amazon items. Thanks for being awesome! read more

I've always had a great experience at this location. Today was no exception except Andrew and the other co-workers truly helped me out in a tricky situation. My phone was run over and before I left the house to return my phone to asurion they promised the packaging they sent would work, well when I got there it didn't. Andrew explained why that was incorrect information and he could see I was very upset and frantic! If I didn't get it shipped out right then I wouldn't be able to do it until tomorrow which would prolong my not having a phone (I do social media management). He lent me his personal cell phone so that I could contact asurion for the correct shipping label....for FORTY FIVE MINUTES! I felt so bad I had Andrew's phone for so long but he truly went out of his way to make sure his customer was helped...even beyond normal duties. Andrew, thank you so very much I really appreciate you. read more

If only I could recoup the time and money lost that I could have spent on pursuing far more productive, useful and meaningful accomplishments : Having some Amazon returns, and no printer at the moment, I called ahead; the clerk told me, "Fine, just bring in the numbers and we'll get your returns done for you." Today I get there with my circus; 60 year old disabled Granpa, two-year old at full TWO and a couple of packages, roiling through the door with zero losses, incidents or injuries after a 30 mile trip. Only to be condescended to..."Pops...we need the printout...the return code...the A-U-T-H-O-R-I-Z-A-T-I-O-N....I (blink...blink...blink) can do nothing for you, too bad, so sad; sorry you wasted your day...POPS." Repeat x3, (practically verbatim) despite my asking for alternative solutions. Solutions?!? That concept was greeted as though it were a pejorative, profanity. How dare I. Surely I wish MY business were so good. Looks like I'm going to wind up keeping defective , useless gear that I've already paid for & replaced. THAT is what BROWN has done for me today. All while the rest of the employees stared and blinked in similar mute, vapid, semi-comatose and equally ineffectual manners. At least an exiting customer held the door for my Granddaughter and I. SHE deserves the "ONE-STAR" THIS REVIEW RECEIVED. read more

visited this store to send 3 items. andrew was the person who greeted me if thats what you want to call it. i didnt have a box and he explained that they could box them for me. after handing him the pc of paper with the address and names he still spelt it wrong then had a bit of an attitude when i asked him to correct it. when i requested he boxed the items up in front of me he gave me this look with attitude. then took my items to the back and when i asked to see the box he was hesitant to show me so i asked that he put it on the counter, again the rude facial expressions. his customer service skill sucked so bad and he doesnt need to be working the counter at all! i will never visit this location again. especially after reading all the other reviews about the customer there. get better and more friendly staff!!!!!! read more

Never had any issues here. They take my packages and ship them where I ask them to. I'm usually in and out in no more than a few minutes.

The previous ownership used to be great with this store. I have had a business account with them for over a decade. New owners came in and started having a high turn over of employees. The new employees were not trained properly and every time I went in the store when one of the owners was not there, I had many customer service issues with rude employees. Management needs to change before I come back to this store. I just opened a business account with the competition. read more

I solicited their service to pick up and shipped some items to us. They took 6 days to pickup the items, make assumptions as to where the items were going, and took three more days to correct their assumptions. At no time did they keep me updated except when it was time to collect; I called the seven time for updates to the point I just gave up. And their fees is among the highest I had ever seen all around. Seems like everything goes through the owner, and the micro manager is never available even to his employees. I might add there was a slight delay over an email requests that lasted 2 days, but taking 10 days to move an item is not what UPS stands for. This was my worse UPS experience ever. read more

If there was a lower score I would give them, I just got off the phone with the owner of that Particular store. I went to said store yesterday to check on a package my mom was suppose to get a month ago, I wanted to know where it was,why it was not delivered yet. I sent the package to Jamaica which was just some very important documents and she still has not gotten them. The owner said that I paid for the package Thur ups but they transferred it to the us postal service, then he had the never to tell me I should know this. As a business owner he was basically like it's your fault not mines u signed the paper it's out of our hand. Then told me I argued for them to transfer it to the post office. I don't think anyone goes to ups and pay money for something to be transferred to another party for all this I could have took it to the post office myself. Them he also had the nerve to tell me his employe told me that. if that's the case I would be call the post office not stocking the same store a month later. A month later I'm out money that I paid for my package to be delivered and was told to check with a service I did not even know had my package and to add insult to injury he told me when you send something international it is not guaranteed. So save your money people try another service because u will not get any help from this rude ass owner. Never again. read more

My experience here could not have been better. Walked in, was greeted warmly, immediately got down to the business of mailing my three boxes. Employees were very friendly and efficient (shout out to Brian) and the process was very efficient and expedient. Weigh the box, hit some buttons, print some paper, sign here, and on your way. You can't ask for any more than that. In and out in ten minutes with three boxes that weighed almost 100 pounds total. And all arrived on the other side of the country as promised when promised. read more

I went in to return a package to a store that only gives a 10 day window for full refunds. Being the price of this refund and materials, I had to return almost the next day after trying on all of the products. I went to this UPS as it is closer to my house, and I am not please. First off, the assistance I had was short and unresponsive. I have worked for 8 plus years in customer service, and always remain kind regardless of how I'm being treated, as I am not sure what this individual is going through. Needless to say, the box I supplied was not in great condition, but it was the box these items were shipped in. This is prior to Labor Day Weekend, and come Tuesday I see UPS coming in with a package to my doorstep. I see it is from the boutique I ordered these items from, and it is all the dresses I had tried to return. After a phone call with the boutique's customer service and no change in the return status, it was safe to say that UPS returned my package to me. I have 3 days now to return these items in order to get a full refund (which is over $500). Why didn't customer service inform me of this? Why does it state this return is on it's way back to lulu's? I am not please at all with the service that has been provided, and will not be returning. I am not one to leave negative reviews, but being that this may have cost me a lot of money, I am not pleased at all with how I was being treated at this location and this mishap. I should have been informed from the beginning, let alone tracking information should have been kept up-to-date. read more

We have a business account with UPS and needed something shipped from Fredericksburg to our law office in northern Virginia using our UPS shipping account number. When I called the store directly multiple times to check about this, the phone was never answered, so I emailed the store directly. I never received a response (other than automated response that they received my email). When the person went to the store to try to schedule the shipment, the manager/owner was very unhelpful and rude and started by saying "we are not UPS." I'm not exaggerating when I say it was the worst customer service experience I have had. I would steer clear of using this store. read more

This place is ridiculously slow. The counter people are completely oblivious that there is a line going out the door and down the street. Make sure you have an hour to burn if you go there. read more