Empathy I feel is what everyone likes these days however, I could feel the owner empathized with me. Why do I say this? I was with my son and I was running late. I was I would say very late because it was past their closing time on a Sunday. And he could've easily not accepted my package, which we wanted to send it for almost like two weeks and today was the last day the package QR code was going to be active. They were cleaning the store and the doors were locked however, Vinith Goyal decided that he'll do something extra extraordinary by helping the single father in distress. He not only opened the door waited for my son and my big package to get Hauled in, but he even helped me get printed and didn't even charge for it. I thanked them multiple times for a kind gesture and left the store with a big smile on my face. I know he could have easily said no, but he decided not to. And here I am sending a five star review for someone who spreads smile.. read more

Great Service! Owen Helped Out A lot! Keep Up The Good Work! Also Quick With The Service.

Dropped a off huge box on Wednesday and clerk went out of his way to open and hold the door. Big thanks read more

The UPS Store - Pictured is the posted store hours and the exact time. The store did not open for a few more minutes after this pic - Shipping Centers Near Me - Fox River Grove, Illinois

This store has the most helpful people!! When I had boxes of heavy plates to return to Amazon, they helped to unload my vehicle. They have been amazing! read more

The employees are so helpful and friendly and always go out of their way to help me when I come in.

Store associate was extremely helpful. Stopped in to make some Amazon returns and needed a box. They had everything I needed and the pricing wasn't bad. Returns were scanned and received. read more

I took a rare set of China made in Japan b4 occupation to UPS to be delivered to my nephew fir his wedding present. Now according to UPS motto "we pack it we ship it it is guaranteed satisfaction". My nephew and his fiance recieved the China damaged. They did not break plates which I have extra of they broke the lid to the soup tureen (so far unreplaceable, the gravey boat, the sugar bowl. Not only that they broke the crystal wine glasses dated back to the 1920's. I notified the manager of the damage. He wanted me to send pictures of the items(done), pictures of the box looks like it was dropped kicked, (sent) box not labeled fragile. Who ships China without labeling it FRAGILE. The pictures of packaging (sent). These were mailed in August to be delivered on the 26th(later) My nephew recieved it damaged, I filed a claim in Sept 2021 and they still are sitting on it ckaimingvits corporate. I Called corporate and the pictures sent to Brian store manager were not forwarded to corporate claims. Called today they are not even answering their phones. DO NOT GIVE BUSINESS TO FOX RIVER GROVE UPS Store. They are NOT efficient or honest you choose read more

The technical proficiency of the staff is quite high, but on a people-to-people level doing business at 4917 is like walking into a refrigerator. The three most recent experiences in this store, all with the same chick, have me looking elsewhere to accomplish my shipping needs. Good product, fairly priced, and well presented could be as readily provided by a kiosk and a disembodied voice. Definitely not going back to 4917. read more

This has got to be WORST UPS Store in the entire state. The young lady they have working in there does not address anyone as they walk in. So it will cause you to just stand there and wait for her to snap out of her incompetence. I will drive out of my way to NEVER darken their doorstep again. Which really is unfortunate because it's on my way home.... The problem with the employee that works here is she's incompetent and rude. I think the comments regarding this location are starting a bit of a trend. Maybe it's time that management steps up and does something about it. read more

Erik is great! Very responsive and organized. Keep track of my documents so when I need to reship/reprint it goes seamlessly. Great value too! read more

I went to the Fox River Grove store with 3 overflowing boxes of things to ship out of the country. The first quote they gave me was $1,100. When I freaked out the two men working that morning continued to research options for me. In the end they repacked my boxes and got the shipping down to $505. I was delighted. And yes, all 3 boxes made it to their destination. read more

Great turnaround time, priced right and service was on point. Fortunate to have a solid printing solution in the Grove.

Just tried to send three packages. Told the young man working what the address was, and he couldn't grasp that if the zip code was wrong it would be a problem for delivery. Ended up not sending this package at all. Last time I come here. And I used to make monthly trips. No more. read more

I have been using the FRG store since it opened and have always been satisfied with the handling of my business-returning packages to Amazon or Zappos and sending gifts. The one time I had a problem with a package that was damaged I was satisfied with the solution and the manner in which it was handled. They also have a good greeting card selection. read more

Always polite, prompt, and professional. I have used this store for shipping, printing, and and copies.

Stopped in to return a few books to send to Amazon and was greeted with a "Just set them over there" when I asked for a receipt the employee was visibly disappointed that she had to cut short her conversation with her friend and get back to work. After spending another 5 minutes talking and helping her friend she finally got to giving me a receipt begrudgingly. I will look for other stores to share my business with for now on. read more

The staff are very friendly and helpful. I email them most of my print orders and the orders are always ready on time and look beautiful.

The UPS store in Fox River Grove has absolutely, the worst service I have experienced in a very long time. I was completely bothering the person working here and she was extremely rude. She did not want to help me or even address the fact that I was ready to give her and her store any money. So, do what ever you can to avoid this store even if it means you have to drive out of your way. I am telling you it will be worth your while not to deal with this store and the woman that works here, she will bite your head off your head off if you ask her a question. Absolutely horrible, can't believe UPS will allow this person to continue representing UPS this way. Stay away don't go to the UPS Store in Fox River Grove. Chris read more

Great customer service. I needed some stuff printed on the fly so I sent them via email and they were waiting for me when I arrived. Gentleman behind the counter was courteous and stopped what he was doing to take care of me. Thanks for the great service! read more

Everyone was extremely nice and helpful. They went above and beyond to help me! I'll definitely be taking my future packages there

I have been a customer of this UPS store as long as it has been open. The service is great and everyone is very helpful and knowledgable.

Please note that many of the negative reviews date from before the store changed hands last year. The scope of services offered and their execution has markedly improved. Everyone is friendly, accommodating, and extremely helpful. Give them a try for special print projects, large copies, display banners and other business services beyond shipping and mailboxes. read more

I went here to ship a product back. The lady Linda at the counter was very rude. Wouldn't answer questions or gave a condescending answer when asked again. Not friendly at all. You would think with all the other shipping options available in such close proximity they would focus on customer service. Next time I will go elsewhere. read more

I was unimpressed. The service was terrible and the lady working the counter was very rude. I would not have had a problem other than the service. read more

Love this UPS store - my go-to stop for any shipping needs. They retain the locations regularly used and have great staff helpful in selecting boxes or packing material. They are also a great place to recycle those packing peanuts for a eco-friendly reuse. read more

the women in the store were fighting and took it out on us and were sooo rude and than gave me attitude when i asked for a price for shipping so i took my stuff and went someplace else would not go there again there was also a man in there that was trying to make copies and they were eude to him too read more

Bad experience, spent $20 to ship a gift to AZ, box was sent all the way back here after 3 delivery attempts, which were made during work hours when no one was home. Apparently there is NO communication before something gets sent back -- recipient has to call to ask them to hold the package at the local hub!! If they don't call, it comes back. Complete waste of money. Worse, a sour attitude by the store manager Linda, and not even an apology from the store owner! I should have listened to the other bad reviews and gone elsewhere ... read more