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    The UPS Store

    3.2 (9 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

    Services - The UPS Store

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    1 year ago

    Always a QUICK stop! Excellent service. They had everything I needed and my package was delivered quickly.

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    10 months ago

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    5 years ago

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    Pak Mail

    Pak Mail

    2.3
    (3 reviews)

    Horrendous experience working with these people. They first wanted to charge over $500 to ship an…read moreitem UNDER freight weight. They then told us we had to hand palletize the item and bring it back in another day. After complying with their demands they refused the package saying they had no way of handling it. They then said they could schedule a pick up but another day but that I had to bring it back but they refused to insure the item. This after saying they wouldn't ship it. The older female working then jumped in saying the whole item was too large and it must be taken directly to the main fedex hub but when I called Fedex they told me Pakmail was the place they would pick it up. I wasted shipping days, 110 dollars on supplies to pack it as they demanded and I still haven't been able to ship it. I was able to contact UPS and found the shipping actually came to $197 dollars and they would come directly to my home and take care of everything for me. I found them to be rude, unhelpful and their lack of knowledge is a disservice to all. Cut out the middle man folks....

    One star is pretty generous. The man at the counter was really grumpy and rushy. In his rush,…read moredespite me being the only one in the store, shipped all of my books to the wrong place. I had the labels with the book but he decided it would be cool to ship two books to the university and one to Amazon when that was backwards. This place can suck it!! I will not be going back. THANKS FOR NOTHING PAKMAIL!

    The UPS Store

    The UPS Store

    3.7
    (3 reviews)

    I had a great experience at the UPS store in Rice Lake, WI. I could tell this is a very busy store…read moreby the amount of shipments piling up in the back of the store. Not to mention, I believe the closest store is several miles away. I didn't use this UPS location for shipping service but used them for the Notary service they provide which was just $5. I did call ahead to mark sure they had someone available. I walked into the store and grabbed a spot in line. When it was my turn I asked for the Notary. The nice attendant behind the counter called the notary and actually grabbed a stool from behind the counter for me to sit and wait. I observed the two women behind the counter working and interacting with the steady flow of customers walking in for various things such as shipping, printing copies and finding shipping boxes for shipments. They were both very professional and gave great customer service. The Notary came out a few minutes later, checked my ID, quickly and professionally notarized the document. His name is Vishal I believe. Very friendly and kind. If you're looking to utilize any UPS service, this is a great location.

    Ever since this location came under new ownership, the customer service has noticeably declined…read more Unfortunately, this experience was no exception. After leaving the store, my daughter realized she had forgotten to scan an additional parcel that was inside a package she had already processed. While she understands the mistake was her own, the way she was treated when she returned was completely unnecessary and unprofessional. She simply asked if it might be possible to locate the two packages she had dropped off about an hour earlier, which were still in the brown shipping bags with her name on them. Rather than receiving a courteous response, she was met with rudeness and a dismissive attitude. Mistakes happen, and she accepted responsibility for hers. What was disappointing was the complete lack of customer service, professionalism, and basic human kindness. A little patience and courtesy go a long way, and unfortunately, those qualities were missing from this interaction.

    The UPS Store - shipping_centers - Updated August 2026

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