I genuinely like this store & I'm there frequently. Their employees are great with 1 exception today. I had 6 boxes & they were quite heavy. When I walked in only 1 customer was at the desk. I asked where could I put my boxes down. Apparently asking that question ticked off the employee, Deyona I was a bit taken aback by her reply, look on her face & the tone "I'll be with you in a minute.' The employee next to her who was helping another customer very politely said "we don't talk to our customers that way." and she proceeded to clear the counter off. That employee did not have name tag on or I'd thank her here. Deyona processed all my orders but with every label she slapped it on & threw packages towards the back. No employee there has ever acted that way. I would normally give this store 5 stars but today it's a 2/3. I hope this issue gets addressed. read more

Customer BEWARE, ALERT, Warning; This Independent UPS-Store 1)overcharges 2)our package undelivered, yet owner refuses to refund our $173.82 , letter package (ounces weight, not a box); 3) our letter envelope returned to us without our money 4) no customer service, we have not heard from this franchise owner. 5) Small claim court. Horrible service. beware. Mr. Alvarez 1ZJ21K366829167816. We request our money back, plus small claim court fee $43.50 173.82 + 43.50= $217.32 read more

David and Amanda are so helpful and friendly. Every time I go in! Thank you guys so much!

Jessica was so helpful and kind with helping me get everything done. Everything was so easy to get everything done that I needed to without any hiccups. Thank you for everything! read more

Absolute disaster. Literally their only job is to ship things correctly. I stood in there for 20 minutes potentially exposing myself to Delta variant COVID with an employee who had his mask down below his nose (the other employees did too) and multiple unmasked customers breathing down my neck behind me. I wanted to mail 2 things and include return labels so the recipients could return the amended documents back to me. The employee didn't know how to do this and took forever. He disappeared in back, apparently to call his boss. Finally, I signed the germy touch screen (I never saw anyone sanitize it between customers, in a pandemic) to confirm the recipient addresses were correct. I paid over $30. The guy apparently put the wrong labels on the envelopes because both packages got shipped straight to me instead of to the recipients. I had to call four times to get a person on the phone to ask them to send me the correct labels so I don't have to go expose myself to COVID again to get the problem fixed. The assistant manager told me he'd email labels to re-ship my items "for free." Dude, I appreciate the help getting this sorted, but this isn't "for free." I literally paid you $30 and you sent the things to the wrong address despite me confirming the correct ones. "For free" would be if you refund my $30 and then re-send the labels. read more

I cannot say enough positive things about this store. I do a lot of shipping and the people at this store have always been friendly, helpful and efficient. It feels like a neighborhood store, not a corporate entity. I always feel like they've listened to me and gone out of their way to make my experience perfect. :) read more

I needed a notebook photocopied, some pages duplex, some one side only. Ray J took the time to copy pages, in order, paying attention to how the pages needed to be copied. It was a pleasure to have him take the extra effort to remove and replace the various types of pages from the notebook. He took pride in his work. Excellent customer service skills. The other 2 gentkf read more

Just stopped in here to mail a package because the post office wanted to charge $60! They charged $15 and were so helpful and friendly!! I will definitely return! read more

Long lines, too many questions, and employees are not the least bit friendly. Save your self some time and go to FedEx on Bradley Park instead. You'll be in and out much quicker. read more

I have always had such positive experiences at this UPS. I'm shocked with the low Yelp rating. The entire staff are kind, patient, and outgoing with customer support. I receive most of my mail here, as such have been there more than a few dozen times. Every encounter has been at least 5-star worthy. I've even had the displeasure of witnessing the staff enduring rudeness and a few Karens. They handled every moment with grace. (And those clients are a rare event because the significant majority of the clients are well mannered and respectful to those around them. I hope soon, the true nature of this office is reflected on Yelp read more

Went in to ship some suits off for a wedding wanted to insure it , repack and send off. Shipping date was for 4 days from now and that was fine price was about 72-75 dollars and that was also fine. What was not fine is being rushed beacuse the woman had child to pick up therefore we would have leave the store with no recipt and trust she would be back to pack and ship. I don't see how she could expect us to leave 4 suits and other high dollar items with no transaction processed. She did however care for 3 other customers when she hadn't finished with us. Send result took our packages back and went some where else. I'm sorry but if you are the sole person at a major store somthing is very wrong! A way to improve this is have 2 employees at the store so it isn't closed or hire some one who can maintain a quality of service and care for the customer. read more

I went there to ship something home. They would not give me an estimate on shipping price before they packed and boxed it. Once they provided an estimate it was too expensive but they made me but the box and pay for the packaging anyway. Terrible customer service and clearly does not care about doing the right thing. Avoid this store at all costs. read more

Unfriendly and uncaring. Claimed their equipment couldn't scan a document. Go elsewhere for your copy, print needs.

Came in here today and the blonde lady cashier literally kept giving my 8 yr old daughter a dirty stare and then me and constantly at my daughter. Would never come back here again for the fact that she made us feel uncomfortable. read more

Bad store bad manager Bad service Rude I regret doing business with this store My package was destroyed I lost big money I also pay for insurance and they said sorry insurance is only for lost not for damages OMG that Lady at that store with Glasses will talk to you very rude No customers service skill she talk like she don't care if that store go out of business all she care is getting her pay check at that job and never cares about bringing more customers to that store . Anyway I regretted. FEDEX is on Manchester and they will welcome you professionally guys please always read stores reviews before getting screwed like they did me. read more

I've been here a few times now, and they have always been lovey. They've never charged me for tape or anything along those lines. I usually come in with packages to return, they're patient and helpful. read more

I rate them 1 star based on customer service. I was charged a dollar for one strip of tape. And when I asked to tape the other end of my small box, the lady at the counter wanted to charge me another dollar per strip! What is wrong with you UPS store lady. Have you ever heard of customer courtesy? Nonetheless, I payed a dollar for a strip of tape. But don't come here expecting good old American service because you'll probably have to pay an extra dollar for that too. Thank you. read more

I understand charging to print but charging to use "email" is stupid. If youre going to print save yourself some money and put it on a flash drive. read more

Totally awful, unprofessional store. Their hours are clearly posted, and their store is supposed to open at 8 a.m. I had packages I needed to mail today and only a one-hour window in which I could do it, so I arrived at 8:15 a.m. and the store was closed -- shut, dark, locked up. There was a man there too trying to mail something. We both tried calling the store number, which would ring a few times, say there was an error and hang up. I waited until almost 9, and no one showed to open. These stores are franchises, and the owner of this place unfortunately owns two stores in Columbus. I called the corporate office to complain, and was informed the stores MUST be open at the appointed time, and the person at that office said she would file a formal complaint. Later, I got a call from a woman at this store who sounded a bit put out that I had called corporate, but did apologize and said the person who was supposed to open the store had a "family emergency," and from what she said I got the sense this was a vague "my kid woke up with the sniffles" variety of "family emergency." She also said the store has been short staffed because someone quit. To the franchise owner who is making UPS look terrible: first, you run a business that people are depending on to be open when it says it will, period. As a business owner, you must know that your employees will flake out sometimes and you need to put systems in place, such as two people opening, so your customers are never left in the lurch. If an employee does call in sick because their kid's babysitter forgot she had a manicure appointment or some such thing, grab your to-go mug of coffee, get in your car and go open the store yourself. As a former manager, I've been there, done that. Why don't you? read more

Service was great. Four packages to be shipped and the gentleman who waited on me was very helpful and efficient. Got in and out of there in very little time. read more

The two women working in the store, Tara and LaWanda are some of the nicest people ever. They have wonderful customer service skills and are always willing to help. Whenever I send packages from the UPS store I feel that my order is in good hands. read more

I would give no stars!!! They were so rude and the lady put my small Carton Of Easter eggs in a box that could fit 12 and said that will be 40 dollars. I was like that's crazy called my mom and said the box is huge and way to expensive and the lady was like no it's not. Anyway she made me pay 4 dollars for the box and 5 dollars for her time packing it when she didn't even pack it right!!!!! Don't come here they over charge you!!! I mailed it at storage masters for 14.25 read more

I will NEVER use this store again. I wish I could rate them lower. I had an issue with a claim and the two ladies that work there are not helpful at all. They both changed their stories week after week. One day they would say the check was being cut by UPS and would be done in 5-7 days then after the 5-7 days past, they changed their story to "we don't know when it will be paid and don't have access to this" then one of them said, "well I don't have anything to do with claims." Yes you do! You represent UPS. This has gone on for over a month. Finally when I make a call to the main UPS and tell them that I was having trouble getting a straight answer then magically my check was available the next day. The owner Chris was nice and helpful but you REALLY need to do something with the employees. I will be sending a letter to the corporate UPS office as well. WILL ONLY GO TO BRADLEY PARK FROM NOW ON. read more

My sister had a birthday card for me. She handed the letter after paying for the stamp and the person supposedly placed it in the drop box behind the counter. My sister was told the letter should arrived in 3 to 7 days. That was the Thursday before my 60th birthday which was on Monday 27 Feb. Now.....going into the fourth week.....my BIRTHDAY CARD HAD NOT ARRIVED. I LIVE IN AUGUSTA, GA. I WANT TO FILE A COMPLAINT! NO RATING AT ALL!!!!!!!! read more