**MUST READ** This is my heart felt and favorable review of my experience with Melissa, the "Rock Star" Store Manager at Fort Benning UPS, better described as the "Ft. Benning UPS Guardian Angel". Melissa's customer service is more like "customer ministry" because Melissa stops at nothing to take special care of her customers, going the extra 1000 miles, exceeding expectations, problem solving, and advocating for others! The United Parcel Service is a better company, and VERY fortunate to have Melissa represent their Ft. Benning location! BACK STORY: Yesterday, Melissa received a phone call from a VERY distraught and emotionally charged (out of state) customer who had been left out to dry by the local USPS at Ft. Benning. That customer was me. My Army Soldier's Express Mail, containing priceless letters from home, family pictures, and carefully selected scriptures/prayers, that were NEVER delivered to my soldier! The tracking # indicated that my mail was just sitting on location at Ft. Benning USPS for days and scheduled to be "returned to sender". I must have called the back-office USPS number 50+ times over the course of 3-4 days, but NO ONE WOULD ANSWER! That's when I had an epiphany to call a neighboring UPS store to inquire about what I should do? Can I just say, from the moment the Store Manager, Melissa answered the phone, I felt relief and comfort? I knew that I had just landed on safe ground. Within two short minutes, Melissa was on the phone with an employee at the local USPS location, explaining the details of the problem, providing my tracking number, and REFUSING to accept "I don't know" or "I can't find it" or ANY OTHER EXCUSE that the employee postured over the phone (I was on speaker phone and heard him)! Melissa told the USPS employee "Look, this is the mother of a soldier, this mail is very important to her, she spent several hours writing scriptures and letters to him, please help!" Melissa was PROFESSIONAL and DIRECT with the USPS employee. After she exited the USPS phone call, Melissa gathered my contact information, assured me that she was going to call me back with an update from the USPS employee. No eloquent words are sufficient enough to describe how utterly MOVED that I was and still am, because of Melissa's heart and determination to stand up for me! I was not even her UPS customer (BUT I AM NOW!). She did not have to do any of the above, but she did - and because of Melissa's fierce advocacy and compassion, she brought 100% resolve to this incredibly frustrating mess. My Sweet UPS Guardian Angel lit a forest fire under Ft. Benning' USPS A$$!!! AND NOW, MY SOLDIER WILL BE RECEIVING HIS LETTERS/SCRIPTURES/PICTURES FROM HOME!!!!!!! As if this was not enough, IT GETS EVEN BETTER! My Angel Melissa helped me print another "letter from home" (written the night before), along with beautiful color pictures and my soldier's favorite song lyrics. All from the comfort of my home in WA, I emailed the UPS store the documents and Melissa printed everything to perfection putting extra love and care into this mailing too (sending me pictures of the final order and making sure it was flawless before shipping it out). That last letter to my soldier was the best one yet, for which I trust will bring him much comfort and love from home. Melissa if you are reading this, I just want to say, "Thank you again, from the bottom of my Army Mother's heart!" You really have a way of turning storms into sunshine! The world needs more people like you! May you be immeasurably blessed by those who surround you, as you are such a blessing to others! W/love, Lisah read more

So, there were two ladies working when we stopped in. The woman that helped us, not sure of her name, but she had dark hair. Maybe she just wasn't having a good day. But she was very short and smart to me and my husband. Like I said, maybe she just woke on the wrong side of the bed. She effectively helped us, but my husband and I both left thinking, "Wow. She's just not a nice lady." read more

The employees at this store are outstanding. They are experienced, helpful & always polite. Focused customer service provides a Five Star experience. Amazing store with wonderful people. read more

Melissa is a superb manager and one of her female colleagues is definitely going to be a store manager too for they are both customer focused and believe in assisting anyone that walks through their doors in a very common sense manner at the best price possible to meet their needs-- I wish all UPS stores were as good as this one on Fort Benning....I give these 2 ladies an A+, OOh Rah! read more

Just stopped here and they were wicked helpful and friendly. Allen and the other woman were genuinely happy to help and kind of brightened my day. Thanks guys! read more