Horrible experience here today. We're new to town and I needed to mail a small, light box so I came here. My fault for not checking usps site for pricing first. Mail bag told me my 3 lb box cost 20 bucks to mail usps. To which i was shocked and they said it was because of shipping around Christmas time. Thinking it would be no different than usps, I paid and gave them the box. I literally walked out and checked usps site and found out it would be 13 through them. The friend I am mailing this box to skyped me at that time, and I told her what's going on. She stayed on skype on my phone while I went back in. So I went back in and requested a return of my box so I could bring it to usps myself. I showed an employee the usps site telling me the price. My friend saw his face when I did that( guy with dark hair and eyes with a hat on) One of the other employees said they have to upcharge due to the government (blonde haired guy) Which then I was told my box left the building already. However i was right in the parking lot when I checked and no one left on either side from the back of the building and I told him that. Then asked for the box again. So the employee said he would go in the back and try to get it. So i stand there holding my 3 year old waiting. Then the manager addressed me with " can I help you?" About 5 minutes later. I told her I'm waiting on the other employee to grab my box. She tells me she told him to stay in the back. So i was just to stand there with my 3 year old waiting for nothing? So i repeated that he said he was going to look and she got an attitude and said the box was gone. I said again what the other employee told me, and this manager Jessica Reed told me, I told the other employee he was full of shit in her EXACT WORDS. In front of my three year old. I did not say that to him in those words at all just that I knew the box was there..not cursing him at all. So I asked her to repeat what she just said a bunch of times and she refused. However my friend heard this on skype while I talked to Jessica Reed also. So I told her she doesnt need to get an attitude with me. You guys have cameras in there...watch them and listen. I left and went to the back to see if anyone was out there picking up boxes and no one was. I checked tracking at around 11:00 after talking to all of them and it said label created at 9:47, not yet in system at and my receipt says 10:39. I know from experience this means the box hasn't been scanned by anyone who might have picked it up. Checked back at 11:50 and it says preshipment usps awaiting item which I know means it was scanned by someone who is picking it up to deliver to usps. It wasnt even scanned for someone to pick it up until 11:50. It wasnt picked up at the time i was asking for it. The manager was extremely rude and cursed right in front of my 3 year old. I would HIGHLY advise to take your business elsewhere unless you want to be ripped off. I hope the owner sees this because there were plenty of cameras to catch the situation and i have a witness and there were other people in the facility. Stop ripping people off! Have your managers learn some customer service. I also wasnt aware that you're allowed to have pets in the store. They had an Akita in the back walking with the employees. Ridiculous!!! read more