This place has everything you need for shipping something anywhere. The staff are pleasant and…read morepatient to customers that treat them decently. I recently returned a rather expensive motorcycle jacket. The woman at the counter packed it nicely and included the return paper as requested in the package. Packing was in a box but they really didn't have the plastic bag things like Amazon uses as an option. It was a leather jacket exchanged for size. Packing and checkout went smoothly and I was out in 20 minutes including the line ahead of me.

Just an FYI if you have UPS my choice and your package says it's ready for pick up, it's probably…read morenot. Came in an hour and a half after I got an email saying my package is ready for pick. Guy told me I have to come back in "a couple hours" because they "haven't processed the packages" so why am I getting an email that it's ready for pick up?!?! And gave no time frame, just a couple hours like I have nothing to do but wait for you to decide to give me my package. Insanity!!! Have your stuff shipped to a better run store. This ain't it.

I wasn't able to drop off a return to Amazon from the UPS store near me, and decided to go to the…read moreone near my job. The whole process took less than 30 seconds start to finish, and I'm pretty sure I'll be taking my Amazon returns to this UPS store from now on. Customer service was good, the store was immaculate, and there weren't a bunch of folks waiting in line (unlike my neighborhood UPS Store). Can't beat it! Until my next return!

4.8.22 I come here…read morefrequently when I have to return items mostly through Amazon. They package the items and print the labels for me if it qualifies for the Amazon return. I dropped off an item for a return for another merchant and I received notification that it was received the following day. Wow! They are always fast, friendly, and efficient. This location has packaging supplies, printing services, mailboxes, and notary available (Mon-Fri 10am-5pm).

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

In a rush to have a part overnighted to me in NYC on Friday afternoon, I had provided my wife with…read morethe address of the NYC FedEx pickup office, but I didn't realize that she was sending the package through UPS. UPS tried to deliver the package in NYC Saturday morning, but the FedEx center wasn't open when they did. After talking to UPS national customer service, they suggested that we see what happened when re-delivered Monday morning. I then contacted the Ellicott City UPS store and explained the situation to Sri. He made several calls to the national UPS and pointed out that FedEx was likely to reject the package when delivered Monday morning. Sri was able to get the national office to contact the NYC office over the weekend, pull my package off the truck, and get it tagged for pickup at the UPS office in NYC. He even gave me his cellphone number, as he wasn't working Monday, so that he could continue to assist me if something went wrong. Had Sri not been so proactive, the part would likely been rejected by FedEx Monday morning and sent back to Ellicott City. Because of his efforts, I was able to get my part Monday morning from the UPS center, saving me the time and cost of a return trip to NYC. You can't always find people interested in taking time to understand your situation and then make a special effort to work out a successful solution. That earns Sri and the EC UPS store my five-star rating.

Always pleasant and May be a line but it moves fast…read more Efficient and very helpful when I didn't know what size box to get. Great place to return Amazon packages

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.

The sewer of the ghetto…read more Let me first highlight as to not mislead. I was here last week and the staff was great, there was a white heavy set guy with a limp, a black woman who reminded me of the principal on Abbott Elementary and a young girl that reminded me of the rapper.. lil mama. They were helpful & pleasant to the customers. They spoke with a respectful, pleasant customer service tone. Eye contact, smiling. Lovely... it was lovely. Ok now fast forward to this Saturday. There was a heavy set black woman with short hair and a Muslim woman. I left there thinking... this is Mawndawmin behavior but then again, it wasn't. They were worse than that. They both were loud & unpleasant. No smile, no eye contact. Harsh tones, Bullied the customers. Rude... just blatantly rude. To everyone. Any redirection (no, not help,,, redirection was done in a way to humiliate the customer). Their lack of civility to literally everyone was honestly atrocious. People just casually walking through the door to mail a package, not knowing they have entered a lion's den of buffoonery and are about to be their next victim to demean & embarrass loudly/publicly for no justified reason. This is very much their behavior as I observed them behave this way with at least unsuspecting 10 customers. One lady walked out saying loudly (yet sarcastically) this place has GREAT customer service. The heavier one tried to argue with me when I explained to her why people were still arriving after 4p. I had to tell her "you will NOT argue with me". She was so ignorant & defensive that she wouldn't even accept the explanation of why they were still arriving. I honestly wanted to scream shut up and put on your listening cap! In hospitality, when a worker can work but are uncouth or aesthetically not well received, they are placed in the back of the house so no one sees them & they work mostly solo. I'd suggest that would be the best option here for these two, The lobby was under stocked and many cubby holes missing envelopes & shippers. The only tape available is tape they don't want you to use. They use to offer a plain shopping tape. It's as if they take no pride in their chosen career or the state of the post office. Whomever is managing this location, needs to be reassessed because service of this low life level is unacceptable everywhere & to everyone. Sadly, this is the post office on my area. I pray that both of these women were replacements. Life is hard enough and the last thing anyone needs is to be abused by postal workers who are paid directly through the customers hard work.

Rude, unprofessional, agressive 'supervisor' (?)…read more Not the first time someone pretends to be a manager, so will leave some room for doubt if there is an actual one. Not like many of us need to use a postal office anymore, but if you think you do (as did I) avoid this one at all costs. Maybe it will ultimately run out of business, since no one seems to care. Not Anthony for sure. I would blame the full moon, but I'm convinced these are just characteristically miserable, rude people who happen to have the privilege of working at a USPS facility (yes, work is a privilege these days).

Died suddenly. It was a fairly decent operation, other than being expensive. I sent them a check…read morein payment. Instead of opening the mail directed to a business, which has been a custom in the US for maybe 250 years, they just put it aside. And then they were gone. I assume that the owner(s) of the real estate named an unrealistic figure for renewal of the lease.

excellent support，professional service, thanks Andres！ You…read moremade my day! This store is my better choice!

My mailbox bracket snapped when the post was hit by a truck during the snow storm. I researched and…read morefound a comparable bracket from Midatlantic Mailbox Inc. I ordered Premiere 3" St John Scroll Mailbox Bracket for $101.22 including shipping to my place. Once I replaced the broken bracket and attached the mailbox to the post, I went to place it into the hole that was prepared in the ground. When I placed the entire post/mailbox assembly into the ground, the stress of the placing the post into the ground snapped the bracket the same way the old one broke when the truck hit it. When I reached out to the company for a replacement, I was told that it was the installation error by not using the mailbox support/bracket and it wasn't designed to hold my mailbox that is heavier. Nothing in the descriptions of the product showed any limitations on weight and when you actually look at the design, you can see how flimsy the design is. Look at the photo and make your own conclusions. If this bracket doesn't even hold up to the installation of the post into the hole, this will not last. Do yourself a favor and avoid this product as well as this company. They don't stand behind their product and blames the customers if anything happens. Do not support this company. Avoid as they will not help you.

Dear Anne, I called…read moreabout 2 weeks ago to order a part for my mailbox. I am writing today to express how thoroughly impressed I was with all the folks I dealt with at your company. I spoke with Brandon on 11/16/20 where he walked me through ordering the part. Extremely willing to assist. Professional. Knowledgeable. Thorough. I called the next day to request confirmation and tracking info and was told that Brandon was unavailable. Lora answered the phone and immediately offered to look up my order and help get me the info I needed. She found my order right away, emailed the info to me and I was on my way. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. Today I called to get the email address of the boss (you) and Lora and Brandon. I left a voice message initially. Marlene called me back promptly and gave me the info I requested after I explained my intention to write to you. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. And kind enough to tell me a little more about your company. Certainly, if I ever need a mailbox or parts, or come across someone who does, I would highly recommend Mid-Atlantic. Too often we complain about bad service. Rarely do we acknowledge great service. THAT, was great service. Thank you.

Rondell, is amazing! I value customer service and he was most pleasant, helpful and professional…read more We had passport photos taken along with being assisted with printing out the application to complete the request. I was pleased with the pricing as well. Thank you Rondell @Fedex near Columbia Mall.

Best FedEx in the area. The team has been super helpful to me for years from everything to music to…read morepackages to art. Recently a staff member encouraged me to make cards of my paintings and what a great idea! Highly recommend them.