Christina was exceptionally courteous and professional. She demonstrated thorough knowledge in properly packaging the item I needed to return, ensuring the process was efficient and convenient. I sincerely appreciate her assistance and outstanding service. read more

professional , courteous, knowledgeable, helpful - that's this store . would highly recommend this store for shipping and packing needs

This is my "go to" UPS store for drop off. I went this morning to drop off some returns. Everyone is always genuine and so nice. **I HOPE CORPORATE AND MANAGEMENT SEE THIS** I commend the nice lady and gentleman at the counter today, 08/29/24 at around 09:00AM. Genuinely nice to my daughter. Thanks UPS on Montrose and Narragansett read more

Was returning a large heavy item. One employee assisted with lifting it to the counter. The other young man, his name begins with an A, helped with the return on my Amazon app. My experience was amazing! read more

I generally dread going to any sort of packaging store due to the general negative vibes at such places. However, this location pleasantly surprised me. The three employees were all so upbeat and fun. I was able to get a form notarized and faxed at a fair price. I appreciate the service I received. I was there on Jan 30th, so kudos to the crew that was there at the end of the evening. Pro tip - they are open until 7, but when I called that afternoon, I was told they only notarize until 6:30. Maybe that was said just to deter those coming in super close to 7. Not sure, but I thought I would share that info. read more

Al and Dom were very helpful and friendly. Also made me laugh. Highly recommended. Love this location.

Important! Please read! The customer service experience here is phenomenal! I've been coming here regularly to mail packages and they treat me so nice, are always happy and smiling and provide quick, reliable service. I was curious about the negative reviews and realized the bad reviews were under the old owner who retired. The new owners are a husband/wife team which has overhauled the store to a very pleasant place to be and even have opened the UPS store on Sundays. I've had pretty heavy packages lately and they even come out to my car and bring them into the store for me. Many new services are provided under the new owners so be sure to check that out, too, because it is not just a mailing out packages store. I love going there and interacting with the employees because it makes both of our days brighter! read more

Great service! The staff is wonderful. So efficient. Busy place, the staff gets you in and out quickly.

Paz was awesome. Great experience all the time. Very clean place. Very helpful and very knowledgeable

Love this location. Everyone is so friendly. Dom is the best. Took care of me in 20 seconds just like he promised.

This location is the BEST. I had 24 packages I had to return to Amazon I wanted to cry lol. Don helped me through the whole process, he walked to my car and took all the boxes in for me and went through each order one by one to make sure everything was returned properly because I made a few mistakes. I had a return for Kohl's and he gave me the number to call to switch it to ups so I didn't have to carry the heavy box through another store. EXCELLENT customer service and this will be the only ups I go to THANK YOUUUU DON! Also, thank you to the rest of the crew! They were very kind and helpful too! read more

Al did an amazing job helping me ship out all my 6 packages!!! I love coming here :)!!

Great service and low prices! Staff is extremely helpful! I will definitely be back. No lines.

Fast service and helpful. Polite staff and willing to make recommendations. Highly recommend this location.

Ken wonderful employee great help Really helped me throughout the process and fixed any issues with shipping! read more

Courteous service with a smile. I highly recommend Ken & his coworkers. Both were very knowledgeable and kind. read more

This is my go to place for all of my shipping needs. Staff is always very knowledgeable and helpful. Even during the busiest times of year they are fast and reliable. read more

Love this store and the employees. Convenient and near home. Employees always willing to help. Computer on-site to print documents and small packaging materials available to buy if needing to ship something. It is usually rather busy though, parking lot is tiny. Outside of that, would definitely recommend! read more

Excellent service I love the store I would highly recommend it. The staff he was very friendly and knowledgeable

Extremely rude staff here, unfortunately. Made snarky remarks at us because my wife and I were unsure of certain protocols regarding packing/shipping. We came to them for help and were met with unwarranted anger. I sincerely hope whatever is going on with the staff here and their lives gets resolved for them, no one needs to be that upset and rude all day. read more

This is the closest location for me so it's my go to. However, every time I go the workers are rude. You can hear the attitude in their voices and if you are uncertain about something, they don't try to help. Instead they make you feel dumb about it. They can definitely improve their customer service. No good. If you don't like your job then find another. There's no need for attitude when none is given to you. read more

I called this store in advance to ask a question about returning or refusing an unopened package and employee Kelly gave me specific directions and told me to come in. She was genuinely kind and easy to talk to. So, I follow those directions and the next morning, went in. I was taken by owner, Jim and it's was the coldest, oddest interaction. I was like "maybe he's going through some stuff.. it's been a year". But after I asked if Kelly was there he said no. I told him what she directed me to and he lost his composure say "well I don't know why she would direct you to do that, I'll talk with her". It was not like "shoot, let's make this right or sorry for the inconvenience". It didn't feel like I mattered at all as a customer. Oh and he answered a phone call in mid sentence with me, not even apologizing for doing so. He then said if he took my package, he was liable and there was no where to store it. Hmm.. ok. He sent me off with a customer service number telling me to call Corp and ask to schedule a delivery driver for pickup. (Seems like a waste of UPS resources if you ask me). I was standing there, willing to hand it over with no labor involved by UPS. Anyways, my gut told me to try another UPS and I did. They gladly took it, slapped a return to sender label on it and told me my tracking number would work for the return. It did, the website showed me it's on its way and I'm glad Kelly was honest upfront that I could get this done and that my NEW ups branch will help me in the future. Again.... What an odd interaction with Jim. Still leaves me scratching my head. read more

Love the team here. They always take such great care of their customers. Friendly too. I had a box here for a few years and they make things easy. Frequent customer and so happy I chose this location. read more

I wish theres a 0 stars option. Im not comming back with the rudeness of this worker here at this location. To the fact he dont know what he is doing, that all he need is to verify that i am the person who wrote my name on this notary form and im submitting the right identification documents. He is asking that he should be "filling out" my l9 form which is i dont need a preparer for this all i need is to verify my identity which is i gave him 2 forms identification and would come out from his mouth that "this is bullshit" and he never have done this. Well not all notary public is about cases to the court, sometimes its just identity verification. read more

The UPS Store - This is the rudest notary public i've ever encounter. - Shipping Centers Near Me - Chicago, Illinois

Very helpful place close to home. People are cordial and service is fast. So happy to have this store so near to my home.

The two employees working were very friendly, kind, and helpful. I always feel lost when I go to UPS, so it was nice to have them help me and make me feel comfortable! read more

Edith and Dom were amazing!! Great service... fast and efficient.... Very welcoming and friendly!!!!

AMAZING SERVICE! I lost my cat this weekend and called to have flyers made. Dom dealt with my blubbering, crying self so kindly and compassionately. I emailed my image to him and he had them printed and ready in 15 minutes. Unbelievable. I will always go here!! PS - cat is found! read more

Last time I was there, I was helped by Ken. He is friendly and worked quickly with my refund, thanks!

Fast and efficient service. In and out of this UPS Store in less than a minute. Receipt in hand and package return. Two employees working, which means less waiting. read more

The UPS Store - Ups storefront - Shipping Centers Near Me - Chicago, Illinois

Great experience every time. Everyone here has always been helpful, quick, knowledgeable, and considerate. I couldn't be happier with the service or any of the employees. read more

One of the worse customer service experiences I've ever had. I called to ask about two packages of mine that had been delivered that hadn't shown up, and pulled the phone away and said "why can't he just look it up online..." then proceeded to deny doing so haha. It was literally like something out of a bad movie...I would highly recommend dealing with any other shipper in the area in the area if you have the opportunity. I'm still in set of the whole interaction. read more

I own a small business that doesn't ship regularly, but when I do I use this store. Wether shipping contracts or products I know it will get there when I ship from here. The owner, Jim is a great guy and his employees are always friendly and courteous. read more

Worst customer service experience I have ever had. Jim Rumsey, the "owner" fails to acknowledge the short comings of his own establishment. Unable to take responsibility of his or his employees mistakes. This place is awfully run. Don't come here unless you want you mail to be lost or to be told that something was done incorrectly due to their incompetence and be blamed for it. Two thumbs down on service and respect to customers read more

They don't even know how to print attachments from the email. This is ridiculous! Instead of printing the attached document they've printed the entire web page. I paid $12 for nothing! read more

Jim, the owner, helped me get an address corrected on a package that I had left it with him. He was busy, but when I called, very efficient in getting it done before it was shipped out! read more

Th only time that I have had a good experience here is when the man that I presume is the owner is not there. The employees are friendly but the owner is rude to those dropping off prepaid UPS packages, despite being required by UPS to accept them. I'm sorry, but you get the franchise and you have to be part of the UPS network. When I have arrived exactly 1 minute prior to the opening time of the store, he will pretend he doesn't see you standing at the door waiting in the cold and go about his business. So much for customer service. read more

I DO BELIEVE I have been going here for 15 years, ask for Jim he is the manager,from packaging to sending to tracking this is the place.... Copies,notarizing they have it all! read more

Once upon a time they were a Mail Boxes etc, but now they area UPS Store and the service is still great. While this UPS Store is a bit smaller than some of the other locations, I find that they have a very personalized attitude. Jim (the owner) remembers his customer's names special requests, plus his staff is always really helpful when you are in a rush. It's a nice little place for people living on the N.W. side to go for their shipping and packaging needs. Pros: Good Prices, Helpful Cons: Limited parking Cost: $$ of 5 Overall Rating: 4.5 of 5 Recommendation: Recommended read more

I'm not sure why this place has such bad reviews. I was personally scared to drop my packages off here because of the complaints about service. However it's one of the closet places to me so I went anyway, I'm happy I did. I was immediately helped without asking. Jim helped me pick out two package parcels, which were cheaper and better fitting than what I originally picked up. He prepared the shipping labels and gave me return receipts promptly. I was in and out in 5 or less. I later realized Jim was the owner while staring at his name tag. Very helpful guy..... read more