I stopped by this UPS Store, and the experience was excellent. The store was very clean, and the…read moregentleman who helped me was fast, efficient and professional. Everything was quick and easy, and I was in and out without any hassle. There really isn't much more to say--it was simply the ideal UPS Store experience.

They are horrible to work with they lie and say they tried to contact you when they never did…read moredelivered package hrs before delivery time then refuse to deliver till next day even tho they know no one will be home even after calling multiple times to confirm they were coming back today I give them zero but won't let me post without adding a star

I was stoked to see a self-service counter for Amazon returns, but I think people are stealing shit…read moreout of it. My items have gone missing both times I used it. Both small electronic things. Amazon was cool and refunded me for the first one right away. The second thing is still in review. I think someone pocketed the $70 hard drive that I dropped into the return slot. I should've pushed it down inside the pile of stuff that was already there. Dammit. Also - those receipts UPS gives when you leave a return are not even valid tracking numbers! I'm all in favor of never having to deal with a human, but they need a proper postal drop box for the Amazon stuff. The way it is, people can just reach into that hole and snatch whatever looks good. Dammit. Again.

They "lost" my package which contained thousands of dollars worth of items. I dropped off a package…read moreto be delivered . Paid them in cash. Watched them put a label on my package. Then, according to UPS, not a single employee ever scanned my package. It's as if it vanished off the face of the earth after I gave it to them. They only gave me $100 for the inconvenience. Total nightmare. Edit: As you can tell by their response to my review, they didn't even read/understand my comments. I already filed a claim and got paid $100. "You should always feel confident and secure with sending your packages through the UPS store" ???? On one of my many phone calls with this incompetent business they told me that when the drivers come to pick up packages from their store, they don't always scan the ones they are picking up. How is that ok? People come and take packages from your store, after that you have no idea which driver took it or where they took the package? Either it was stolen or the label fell off the package, but maybe they should put more than one single label on a package that's worth thousands of dollars?

Very rude, I am 5'0" 100lbs I had to return something for my work and the box wasn't heavy just…read morelarge and was having a hard time carrying because of the size and shape. I walked up to the door and there were no customers in the store. There were two people working and one was on the phone and didn't see me, but the other person working (which I believe was the owner) stood there watching me try to open the door. Thankfully, a very nice man from the store next to them walked out and saw me and opened the door for me. I thought ok, I walked up to the counter and set the box down with the label on top so it was easy to scan. He then scans the label and then tells me to pick it up and carry it to the back end of the counter which was back behind him. Then just stood there watching me struggle and handed me my return receipt as I was walking out. Will never go there again, I will make sure our business spends their money at other locations.

We had to mail a small box and I wanted it to get to the recipient in a reasonable amount of time…read more Since the mail in our area sometimes moves like a snail, I gave UPS a try. We took the package in on a Saturday and by Monday, the recipient was thanking us for it. Now that's what I call fast service. My husband was the one to take the package into the store as I waited in the car. I watched several customers walk in and out, so they were doing a brisk business and seemed to be keeping up with the flow of customer traffic. It took a total of 8 minutes, so not bad at all. With the Clinton Township Post Office within walking distance, I'll definitely keep using UPS when I can. Why? The lines at the post office are often times long and the mail can be sporadic as far as how long it takes to arrive at it's addressed destination. With the surprising two day delivery that was made by UPS, they won me over. With the additional services they provide, I'll keep returning.

Great service. Andrew was very helpful with printing out some things I needed along with some…read moreAmazon returns. Was nice to have someone behind the desk be genuine and do some small talk.

Thanks Andrew for helping me renavigate a Amazon return here locally! Appreciate your help!read more

I really like this location. The owner is so incredibly nice and helpful, he always a smile 9j his…read moreface and eager to help. He has a great team of employees who provide great service. I stopped return lingerie my Amazon to Kohls because of the great customer service here.

This is a great UPS Store. The owner and staff were nice and helpful. They went out of their way to…read moremake sure that all of my copies were stapled and neatly organized, and I had about 1,000 sheets, and that was with me coming in and doing it on the fly. They had wonderful customer service. I would highly recommend going to this UPS store for copies or for whatever you need.

Every time I come to this store to drop off a package, the employees are very rude! I would not…read morerecommend this store to anyone.

I do not typically review stores, and actually had to set up an account to write this. However I…read morefeel it is important to share this experience. I visited this store a little over a week ago and there was lots of holiday traffic doing returns. Unfortunately for the female employee, (Pauline/Paula I believe) the systems seemed to be down, and she was very overwhelmed. That was not the issue, the issue was the degrading tone in which she spoke to the customer in front of me. She was being very condescending to her, talking down to her as if she was a child and blaming the customer for the employee's inability to process the shipment. It was enough for me to not only notice, but also take this action. It was my first experience in the store, and truly hope it is not how they typically conduct business, but I felt this experience needed to be shared incase it has been had by others.