Nice friendly place and they do a very good job. They'll even hand wrap your items. The cost to…read moreship is also better.

The employee was very friendly and helpful. I called first to make sure they used FedEx which is…read morethe company I was required to ship with. They have a nice supply of shipping supplies. I think they are a good value. Best of all I didn't have to wait in a long line.

Been coming here for a couple years and the customer service is always top notch. Always helpful…read moreand accommodating. When there's a lineup, the others jump in and help accordingly.

They charge for everything. I own a small business and understand but seriously where is the…read morecustomer service? I needed a box taped to another box since I only had one QR code and they said $2. I took my package to another store and they helped for free.

Very rude, I am 5'0" 100lbs I had to return something for my work and the box wasn't heavy just…read morelarge and was having a hard time carrying because of the size and shape. I walked up to the door and there were no customers in the store. There were two people working and one was on the phone and didn't see me, but the other person working (which I believe was the owner) stood there watching me try to open the door. Thankfully, a very nice man from the store next to them walked out and saw me and opened the door for me. I thought ok, I walked up to the counter and set the box down with the label on top so it was easy to scan. He then scans the label and then tells me to pick it up and carry it to the back end of the counter which was back behind him. Then just stood there watching me struggle and handed me my return receipt as I was walking out. Will never go there again, I will make sure our business spends their money at other locations.

So on service! Always long lines! Self serve station closed and out of service 95% of the time,…read moreparking in this parking and getting out of this parking lot if you are heading north when you leave is extremely challenging almost dangerous.

I was stoked to see a self-service counter for Amazon returns, but I think people are stealing shit…read moreout of it. My items have gone missing both times I used it. Both small electronic things. Amazon was cool and refunded me for the first one right away. The second thing is still in review. I think someone pocketed the $70 hard drive that I dropped into the return slot. I should've pushed it down inside the pile of stuff that was already there. Dammit. Also - those receipts UPS gives when you leave a return are not even valid tracking numbers! I'm all in favor of never having to deal with a human, but they need a proper postal drop box for the Amazon stuff. The way it is, people can just reach into that hole and snatch whatever looks good. Dammit. Again.

They "lost" my package which contained thousands of dollars worth of items. I dropped off a package…read moreto be delivered . Paid them in cash. Watched them put a label on my package. Then, according to UPS, not a single employee ever scanned my package. It's as if it vanished off the face of the earth after I gave it to them. They only gave me $100 for the inconvenience. Total nightmare. Edit: As you can tell by their response to my review, they didn't even read/understand my comments. I already filed a claim and got paid $100. "You should always feel confident and secure with sending your packages through the UPS store" ???? On one of my many phone calls with this incompetent business they told me that when the drivers come to pick up packages from their store, they don't always scan the ones they are picking up. How is that ok? People come and take packages from your store, after that you have no idea which driver took it or where they took the package? Either it was stolen or the label fell off the package, but maybe they should put more than one single label on a package that's worth thousands of dollars?

Great customer service and shipping suggestions. Parking is challenging sometimes though worth it.read more

The very efficient and very pleasant experience I had yesterday at The Mail Shoppe restored my…read morefaith in personalized customer service.

Bad service rude ppl. Very poopy, like not as an insult they…read morehad feaces in the store and it was very off putting. And the employees did nothing about it.

Very helpful & friendly staff. Service is fast & efficient. No waiting around wasting time. Two…read moreyoung ladies working there were moving the customers in-and-out smoothly & effortlessly.

Pack and Parcel is a Great place to take your items to be sent off. The Owner Manny was amazing at…read morehis craft taking care of his community and customers that had each of us coming back and making sure our packages got to our families and Customers safely and and promptly . Manney as passed away and I am sure the business will still be in GREAT HANDS and do well , There is plenty of parking , handi- cap parking , sliding doors that open if you have to carry multiple packages, tables to pack your items , computers to work on in the facility for a cost, and Many Packing Items from boxes, tapes, pens, bubble wrap and even P.O . Boxes. This is the reason why I did all our Business with pack and parcel for our personal and our Business it was a one stop shop .

I went here to ship a few bottles of sodas that were discontinued. My brother loves the pop so much…read moreI decided to ship him a few for the holidays. I have seen this place many times so I decided to check them out. I usually drive a longer distance to a UPS store. There is plenty of parking for this location. I was pleasantly surprised that they had free packing material at this location. Tape, peanuts, bubble wrap to use for packing were on a table and available gir use. This was a plus because I only had a box. The price for shipping is a little steep but not much that can be done about that. You can ship via UPS, FEDEX, USPS. They give you the lowest option which is a plus. Overall it was a good experience. Convenient and a short drive. I will use them again.

Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The…read moreauction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact! Very recommended!

So, the other day as I was headed to work I needed a quick stop to mail a birthday present. Surely…read moreyou say, by 9am the post office will be open?? Surely you'd be wrong in Ferndale! NOT!! However- have no fear you people that anticipate a business will be open by 9- a time that most poor souls are at work, getting to work, or already slaving away by this time. Because! Pak Mail is open. Now they aren't the cheapest in town... but customer service is their game. If you kindly ask for the most expedient and cost effective method- they will tell you. They will also pack it for you, label it for you, etc. I've been in here a few times, not always best deal, but effective. Additionally they are a package return for Amazon! Bonus!!! AND they are seconds away from the post office that only opens at 9:30 am.