Summary of charges and refunds: Total Paid - $100 Item #1 - leather blazer paid $55; refunded $55 per cleaners choice Item # 2 - suit blazer paid $11.25; received item Item #3 -suit blazer paid $11.25; received item Item #4 -suit blazer paid $11.25; received item Item #5 - suit blazer paid $11.25; cleaner lost item or overcharged customer, refunded $7.50????? Cheated???? Yes, but not dealing with them again for $3.75 Details: On August 5, 2020, I dropped off a bag of blazers (4 suit type and 1 leather) to be dry cleaned that I had been waiting months to be cleaned because of covid-19. I had not memorized exactly what was in the bag in color/brand name. All suit blazers were designer because that is all I buy. My size is not a common size, 2P. When I dropped off my clothes, the man who worked the counter dumped my clothes out of the bag and counted the items out loud. He counted 5. He told me my leather coat had to be sent out to be cleaned. I agreed to pay extra for that service. The other 4 blazers went through the normal dry cleaning process. I paid for and was given a receipt for 5 blazers and paid $100 for the cleaning service of all 5 items. On pick-up day, I drove to the cleaners during the hours posted on the receipt only to find they were closed with a handwritten sign notifying customers of a change in hours. I sent my daughter the next day to pick up my 4 blazers (since the 5th was sent out). The same man at the counter pulled the receipt off the plastic bag and took the other receipt from my daughter and sent her away with just the bag of suit blazers. I needed the receipt to later claim my leather jacket when it is done. I sent my daughter back to get the receipt. He gave her a different receipt for 1 item, the leather jacket only. The receipt showing 5 items, the original version, was "gone". I called and asked her if there were 4 blazers in the package she picked up. She informed me there were only 3. After work, I picked her up and we both went back to the cleaner. We arrived 20 minutes after her 2nd trip there. I informed the same man, who counted the coats in front of me, of the issue regarding the missing blazer. I did not know the brand or color but knew the size. He tried to tell me there were only 4 blazers. I clarified I paid for 5, 4 suit blazers and 1 leather blazer. He proceeded to play math games and act confused. He halfheartedly looked at receipts in his drawer but somehow could not find my receipt but there were others. He then said he must have punched the number into the system wrong. Not even owning to the fact that if he did punch it in wrong, he then overcharged and owed me money back. I told him I at least want the money for the cleaning fee he charged me returned. He then tried to offered to clean another coat for me instead of giving me my money back. I informed him that I don't trust him to clean anything else and yo just return my money. We agreed that I would pick up the leather coat in two weeks when it was done from being sent out. I left with the refund for the cleaning fee for the missing coat, but I am still missing my blazer. No compensation for the cost of a missing blazer. If I had not demanded my money back more than once, I would not have received any money. On August 13, 2020, I received a call from the cleaner. He was upset that I posted a review of my cleaning experience with his establishment. He said I could have talked to him (which I did in person on the 8th and was clear regarding my lack of trust and unhappiness with my service on that day). He then said it was "childish " of me to post my review on social media. He then said since I don't trust his business, that I can come pick up my leather coat because he isn't going to clean it. I said I thought you sent my coat out, I had to pay extra for that. He then corrected himself and said I can pick it up on Monday, at anytime. I said ok, but I want my $55 cleaning fee back, too. He said he will return that to me. I agreed. He then added that I shouldn't have made the previous post because of covid. My opinion is that you should always have great service especially when people are paying for it. He then said he was going to offer me $10 toward a future cleaning service until he saw my review. It would not have mattered at this point because I will never be returning to this establishment. He does not seem to understand what customer service means or business ethics. Tread carefully before trusting this establishment 8/18/2020, my husband picked up my leather jacket today. No issues and my fee was returned. He told me it was the same guy and he was polite. read more

Its a dry cleaners, what can I say. Located in a strip mall with a pizza, Coney and Thai place. My hubby has been coming here for 4 years now and just dropped off stuff last week. They haven't ruined anything , or lost our items. Its not the cheapest, but not the most expensive. Once more, we get our items back. My hubby likes what he likes, and he likes these guys. Elite cleaners has our business. read more

Love coming here to get all my shirts and dress clothes dry cleaned. Everyone working here really knows how to take care of your items and they come out perfect every time. They make sure to work around your schedule and they are the best value around town. I will recommended anyone to give them a try because you won't be disappointed! read more

Not too happy with my experience here. My dad brought one of his shirts in, as well as mine. They were both for stain removal. His shirt, the stain was still there. My shirt, they got most of the stain out, but my shirt is now as hard as as rock. I get a lot of my clothes dry cleaned for work, but never have I seen a shirt this bad! Ive put it through the washer twice hoping it would soften up, but it's not. Definitely won't be returning to Elite. read more

They completely destroyed my pants. They were left with a bunch of white spots, and there was nothing I could do to fix it because I was moving out of the area the next day. read more

Elite Dry Cleaners - Left my pants with plenty of white marks that can't come off - Dry Cleaning Near Me - Macomb, Michigan

They quoted me wrong over the phone but I brought my wedding dress here worried it wouldn't get clean for my own wedding since it was a used dress. It was whiter than I ever expected picking it up. Perfect condition! read more

The owner really treats you like family, of all the dry cleaners in our area, this is the best by far. My clothing is always crisp to perfection, and the customer service is unbeatable! read more

An amazing dry cleaning service! I usually never go to any dry cleaning services but this is the best one i've ever been too. They went above and beyond and got my clothes looking clean and fresh when they come out! Would for sure recommend to my family and friends! read more

I just start going to this cleaner. They had a great service and high quality work. I had one dress, that i took to different cleaners, no one never able to remove the stain. But when i took it to this cleaners, they took out in first try. I am well impressed. They satisfied me fully. HAPPY CUSTOMER. read more

Elite Dry Cleaning is amazing. The Singh family owns it and they are always so welcoming and get my clothes back to me super quickly. They always greet me with a smile and never try to overcharge like other places. They give quality service for a quality price! read more

I always go here and recommend to everyone because of what an amazing they job to make sure your clothes are spotless! You can always come here for great service and quality dry cleaning! read more

I am going to this cleaner for past 4 years I love there service and high quality work Highly recommended to anyone!! Happy costumer read more

I been going to this cleaners for past 3 years. Loved the service and quality. Quick service. I recommended by my friends they should go there. HIGHLY RECOMMENDED!! read more

Love this dry cleaners! Been coming for years best place ever!!! Such nice owners and amazing / fast service :)))

Just moved to the area. Nervous about going to a new place after so many years at the same place. Prices about the same. Always a rest job with the pants and shirts. Try it out. read more

Excellent customer service! I have been going to this dry cleaners for several years now. The staff is always helpful. Prices are reasonable, and turn around is quick. read more

I dropped off a few shirts, pants and a jacket with a $5 coupon I found. Elite gave me a hard time with the coupon. Did not spend enough. Went and got another shirt to make it $30.. The next day the owner called. When I called back found out I was being charged $50 because of extra stains. And they charged me $5 to clean a white t-shirt. I live on 25 and Romeo Plank just 2 miles away. After refusing to clean at the agreed price of $30 I picked up the whole load, added 10 shirts, brought them to 18 and Hayes Rd cleaners and paid $19 total. Not only was the new business, Coin Laundry more than willing to help with the stains, and did an amazing job on drycleaning the suit jacket, they helped me in and out of the car to bring the stuff in and when laundered, hung the shirts on hangers in my car for me so no wrinkles. Elite cleaners not only did not help me, they were in the back and took five minutes to return to the front so I could be waited on. Now I drive past Elite Dry Cleaners and go to 18 and Hayes. This place Elite Cleaners charges way too much and gives the customer a very hard time. Skip the coupons and go to 18 and Hayes is my advice. read more

I live on 23 and Mound and have many dry cleaners located nar my home and I still choose to go to this one. Reasonable prices and friendly staff are a couple of reasons I continue to return. read more

Excellent dry cleaner . Friendly staff. Use them once a week. Always prompt service and conveniently located- highly recommend !!

The only place I've found in Macomb County that understands what "No Starch" means and doesn't over heat my shirts when pressing them. Excellent attitude from the owners, and always offers an incredibly fast turn around time! read more

I originally came to Elite cleaners because it was close to my office. My office moved to Sterling Heights three years ago and I still go here. They do great work and are worth the drive. I am a customer for life. read more