Very good customer service…read more I've gotten a lot of courteous, fast, and capable help here when I was in a rush. The staff have always been willing to do their best, and I've used this branch many times. The hours are super convenient. I even wrote to the corporate office to compliment the staff after a particularly important job they did for m.

FedEx is the worst. They do not care if you get your package…read more FedEx will not get any manager to clear it up and find your package. They cover up for each other. Bunch of incompetent imbeciles.

Been using them since we moved to Charlottesville 3 years ago. Always efficient and friendly. We…read moreship to DPOs and European addresses and they are not fussed or confused about it. Good service and good people.

If i could give 0 stars i would. I spoke to the man on the phone. He seemed so nice. We were…read moretalking about the items he was going to ship to me from an auction company i use. Normally with this auction company i am able to print my own label and send it to the person and they ship it all on my dime. He didn't give me five seconds to even explain myself. I said "hold on a sec I'll get my computer and I'll tell you what i get concerning the price", he said "I really don't care what you get!" He said "I'll just give it back to the auction company and you can deal with them, You people just don't get it, we have rent to pay." He got agressive. I am African American and he called me 'You People' which is VERY racist and insensitive. I would never use this company if you have anything important to ship, lord knows what they'll do with your packages if they don't like you. He could have just as easily said "we don't except outside labels, that's our store policy" and given me the choice to pay what they charge or have it sent through a different service. I would have accepted that and it would have accomplished the same thing he wanted to begin with, for me to take my money and package elsewhere.

I had a letter that I needed to send out priority via Fed Ex and the last pickup had already passed…read moreso as one of the staff was going to be driving by Fed Ex, she took my letter to hand deliver. That is customer service that is extraordinary. I will definitely be using mailbox express for my shipping needs as they care about their customers and are quite nice to deal with.

I have just started using this place for renting a mailbox, so maybe it's a little early for a…read morecomprehensive review, but I'm writing this now because unlike the other reviewer, I found Denise to be exceptionally friendly, helpful, knowledgeable and eager to be of service. I've only met the Terry, the owner, once so far and found him to be the same. The prices for a mailbox are less expensive than the UPS store, with no additional charge for after hours access.

A very good experience with service and well stocked inventory. I actually went twice over three…read moredays. Plenty of parking nearby and the lot was clear of debris. Signage is excellent, I was shopping for back to school items for my college daughter and found everything I needed. A lamp, desk organizer and the hard to find putty for wall hanging. I also utilized the restroom which needed attention with no toilet paper. Checkout was very smooth and staff friendly. I would return. 3.5 rounding up with a nice clean well stocked store with friendly staff.

Excellent printing customer services at the north Hiway 29 location. They did a beautiful job…read moreprinting my order, always patient and polite. I really appreciate their professionalism and helpfulness.

I liked shopping here because it's a local place, but my last experience was awful. The woman at…read morethe counter had no idea what she was doing. I just wanted to return some cardboard boxes that I had bought, but did not need and she freaked out, saying she had no idea what to do. I left because it wasn't worth watching her meltdown over a simple return. I hope they find some better help.

I just recently started shipping items from here and the staff is so incredibly friendly. it's easy…read moreand convenient to ship all packages from one place - they also helped me package an item before I sent back for a return. I would absolutely recommend

I'm so thankful for Jason and the other staff at this location!! They worked with me for over an…read morehour as we sorted equipment that needed to be returned to my former company. They are AWESOME!!!!

"I had a terrible experience at the UPS Store on Seminole Trail in Hollymead, Charlottesville. The…read morestaff, especially the manager, were extremely rude, dismissive, and even hostile. I would strongly advise anyone to avoid this location."

Very disappointing visit, I would not recommend using this store or it's services. I attempted to…read moreuse the store simply to drop off a pre-paid FEDEX envelope. The man at the counter (possible the owner) was very passive aggressive although having a kind face. I was very surprised by my encounter with him. He was assisting a couple at the counter and when he asked them to fill out some paperwork and no one was speaking I felt it was appropriate to ask a quick question. "Excuse me sir, is there a FEDEX drop off box here?" He grabbed my FEDEX envelope from my hand and discarded it onto the floor. I looked where he threw the envelope and it was into a small pile of discarded package wrapping. The man then looked to the couple at the counter and said "sorry about the interruption." I was very surprised that my envelope was thrown and about his remark to the couple. I spoke up and said I was very sorry if I was rude for asking the question, stating I was just looking for a FEDEX mailbox. At this point he barely acknowledged my existence and left the envelope where he tossed it. I had little confidence that the envelope would reach it's destination and asked for it back. I was briefly consoled by another costumer who also seemed surprised by the confrontation. Overall the costumer service was disappointing, the store was untidy and disheveled, and my experience was slightly confrontational. I'm very surprised and disappointed; I recommend driving a little further in order to receive better treatment and service.

The service was outstanding from the associate opening the door for me on my arrival and exit to…read morethe great way she handled my shipping item at the counter! This is the exceptional example of how customer service should be! And I got a great rate on my shipping too. Thank you for the great job you're doing Pack n Mail!

This is a great place to multi-task your shipments. (FedEx, USPS or UPS ) at one location. Friendly…read moreand knowledgeable customer service. Convenient location for PO Boxes. A great value to Pantops!

I have had two experiences with Fedex in the last 2 years, and both have been pretty sad…read more Deliveries were both late, and both were left in a very inconvienietn place for me to pickup. I live in a 3 story apartment with no elevators sadly, and both things I ordered were not available in person, and both weighed over 40 lbs. I live alone and do not have help, and so despite the items being delivered to my apartment building, they were not brought up the stairs and to my door. There was not an option to write down delivery instructions, and so I had to lug these very heavy items up two flights of stairs by myself. The first delivery I saw them deliver the item. There were two employees and they propped it up against the wall and walked off. I hurried down the stairs and asked if they could please help me get it up, and they looked at me, ignored me and got back in their truck and left. This was about a year ago. The second delivery happened today. It was 2 days late, and arrived while I was at work. It said delivered and there was proof but no picture until I got home and saw it propped up against the wall like the first one. I am injured in the leg, and it took me 30 minutes to get this 60 lb box up both flights of stairs because I was alone. 30 minutes up maybe 65 steps. Something your employees could have done in 2 minutes but chose to be lazy and unprofessional. I may be wrong here, but I feel a delivery persons job is to deliver, regardless of the location. If it's 10 flights of stairs, you do it because you signed up to deliver. It's your literal job. I don't work in delivery because I know I am not fit enough to do it well. Delivery drivers should not be allowed to do the bare minimum because "the stairs look too hard", "theres no elevator", or " it's too hot". It's. your. JOB!I get the unsafe area thing, but if you don't feel safe delivering, don't do the delivery and send the customer a message. Keep it in your truck until you find or get a safe place to deliver it. Fedex allows the bare minimum, and they already have a army of hate from all the other pissed off customers they refuse to listen to. I hope they get buried. Leaving a package not even close to someone's apartment door is just pure laziness. there is no value in this company. They don't care about us and making our lives easier, so we shouldn't care about them either. UPS and USPS aren't perfect but at least they ALWAYS deliver to my door. Always. Fedex, has NEVER.

This place is worthless. Totally WORTHLESS. Some rude, young woman hides in the back. It never has…read moreanyone working the counter. You can hear people talking in the back and they ignore the customers for as long as they can. They are NOT KNOWLEGEABLE ABOUT anything. Not sure why it says ship center, when they only carry regular mailing boxes and not an array of sizes. The woman is a rude jerk and that seems to be the only one that comes out from hiding. Close this crappy place already.

I have been using MSV for years and not just out of habit (Jeanne is the person I interact with). I…read moreuse them because they're on the ball and continue to go above and beyond to provide nearly perfect service, both customer service and product. Pricing is ALWAYS right, or at least has been in my case. In my line of work, I'm sometimes required to get multiple quotes. MSV has always beat the competitors - usually by a large margin.

From the owner: Planning & Producing your Direct Mail Success…read more Mailing Servives of Virginia services the Charlottesville and surrounding area. We are a direct mail company offering the benefit of many a la carte services. We strive to produce the outcome you are expecting. Direct marketing for your business is measuable, personal and response-driven. We offer a wide variety of services; Direct Mail Consultation, Full Lettershop capabilities, Laser Printing, Data Processing, Fulfillment, Printing, Records Management and much more. You have peace of mind when the experts are working for you. Call us today and let us help you with your business today.