I just left this location on what is a beautiful day and the place was packed. I had 17 Amazon returns. Granny no longer has an IPad. I was helped by Ramiro. He was such an awesome person. He was patient, professional and kind. He was extremely helpful and he did everything he could, to take other customers from the long line, to simultaneously help them as well. Hang on to him!!!? What an amazing customer service pro! read more

Customer service was exceptional! I went in needing to ship a stuff animal left behind during spring break and both employees inside greeted me with a good morning. The gentleman that assisted me was quick and efficient with the service while not sacrificing top quality customer service personality. read more

My daughter just got married and I needed to ship her bouquet to an online retailer that preserves flowers. I called the UPS store to ask the best way to ship and the person who answered the phone said, "There is no way to successfully ship a bouquet." I told him we needed to ship it to another business and they acted like people ship flowers all the time and I just need an airtight container. So, if you can't ship these flowers for me, what DO you recommend?" He said, "I recommend you don't try to ship flowers. Or call a florist and ask what they do." Thank UPS store for not only being entirely unhelpful to a MOB trying to preserve her daughter's bouquet but also being extremely rude in the process! read more

The staff at this location have been such a lifesaver in my move to another state this weekend. They were so informational and helpful. Shout-out Brayden and Christina!!!! read more

Had a great experience, the young men working this past weekend qere more than helpful, got me all the shipping information I needed with cost and expected delivery dates. Took the order in on Monday and the ownwr made sure that all the boxes were packed properly and secure. Pleased to say all the packages arrived on time and in excellent condition. Thank you for making it an excellent experience. read more

A big thanks to Braydon at UPS on Wilcox! What an easy, smooth experience shipping off packages this bustling Christmas season. To be helped by a competent and courteous employee has not been my experience of late. Kudos, Braydon! When the cost of the shipping service is reasonable and competitive and matched with superior customer service, it's a no-brainer. I'll be a return customer. read more

The Amazon package I returned was never delivered, no record of it leaving this UPS location. During the height of Covid and mask mandates employees either were not wearing masks or were wearing them only covering their mouths. Lines are very slow. Recently a woman who worked there had no idea of what she was doing when trying to send a package to a private residence. I dont think Ive ever left there not shaking my head. Unfortunately its the closest game in town read more

Usually don't really expect much of a stand out experience when just doing some routine errands of printing /shipping but this was a very pleasant stop on a Sunday afternoon. Good teamwork and a happy helper made it all good. TY. read more

UPS store n the employees are so helpful n welcoming! My go to for all things shipping, shredding, copying, etc. A++ read more

Friendly and knowledgeable staff! I got in and out in under 5 minutes...and that was with a line. They took the time to find the most cost efficient way to send my package. I really appreciate that! I'm new in town and the man who helped me was very sweet and gave me directions to a couple of places I couldn't find. I use a shipping service 3-4 times a week and would most definitely do business here again. read more

Go someplace else if it's important! I had a very important package -- one of the most important in a very long time. I went to them because I trusted the name. I sent the package and I took the lady's advice, and the package was returned. I sent the same item again, and it had to be overnight. I told her how important it was that it arrive the next day. It did not, because the package didn't leave that store until late that day. She either didn't know this, or didn't tell me this to keep a sale. Either way, she was wrong, and it is costing me money and creating stress and frustration. There were better alternatives, like using the post office directly, but that information was not shared. I will find another service, and will not return. read more

Wonderful customer service experience with Austin! He was professional, attentive, and took extra time to help me out with my shipping box. I am very appreciative! read more

We love this UPS store. We use them all the time for Amazon return's and shipping of girt to family. No issues ever and we love the employees , they are nice and friendly. I also, want to address the reviews about masks. I love that they don't wear masks! Glad to see smiling faces. read more

Normally I come in on weekends or afternoons to pick up packages and ship stuff out and everything is fine. However, the last few times I've had to come in the morning and the older woman working has been extremely rude for no reason at all. Every single time I've been in she has been snippy and condescending to me as well as other customers in the store. At first I thought she might have had a bad day but it's literally been at least 4 separate times now. I walk in with a smile and am very polite and all I get from her is attitude and irritability. It's gotten so bad that I will just pick up my package and then drive up the street to ship my other items at another post office. If my packages didn't get automatically sent here I would never ever go back. I hope whatever is making this woman so miserable in the morning let's up one day. That's no way to be ever, but especially not in a customer service position. read more

This has been my go to ups store for years now and they are so kind and quick. Even when I did have a difficult package to ship they help me figure out a solution. read more

I used them for freight shipping a chair. Very responsive and professional. They did a great job packing and shipping! Definitely recommend them. read more

This UPS store is a huge ripoff and the owner is extremely rude. If you go online to ups.com to calculate the cost of shipping you get a completely different rate than they give you in the store (in my case the website said it would cost $45 but the owner said it would cost $98). When I asked about the discrepancy in price he just kept saying he didn't know. I told him I could bring up the website on my phone and show him the estimate and he said it wouldn't make a difference. I told him that the website shows that it costs half as much and he told me it wasn't "his" website so prices were different. He acted annoyed that I wouldn't just pay the $98 and leave, but having no answers or understanding about your business isn't acceptable. Despite the fact that ups.com says you can drop off your package at a local retailer I wouldn't recommend taking it here. I would go somewhere that actually understands what customer service is and has an answer besides I don't know when you have a question. I took my package across the street to Postal Annex to be shipped by FedEx because they actually honor their online prices, rather than doubling them, and have friendly employees. read more

Ok went in again to this store. The lady who works there having a coughing attack with no mask. Not one employee here wears a mask. I use ups daily and will not go to this store again. So upsetting. read more

We have been customers here for over 20 years. The UPS Team is like family. They truly care about their customers and are true professionals! read more

Never again. Worst customer service ever. Was trying to make enlarged copies and the 2 employees working were too interested in their phones to walk over and assist. They thought shouting directions from their chairs was helpful. It wasn't. read more

I've used this store three or four times since moving to Castle Rock. The guys are nice behind the counter, take my Amazon returns without complaint and help with shipments at a high level. They get higher marks for taking care of us with Notary help and getting a package out mere minutes before the driver had to leave with his last stuff for the day and we needed it out overnight. Kudos to this location, we'll keep using them for business and personal. read more

Super friendly people. I was driving between Colorado Springs and Denver when I realized I didn't print my boarding pass. Not wanting to be seated last, I got off the freeway and drove into a shopping center looking for a place to print... Although UPS does not have stations where you can go online and print something, they were kind enough to print my boarding pass! I did appear to surprise them with my random request, but that's to be expected.. read more

I have used UPS twice now. It will never happen again. I am a Canadian living in the US now for 17 years. I have been sending home gifts to my daughters the whole time. I have never had a problem using the Post Office. They charge me a fee and it gets there within 1-2 weeks depending on the size of the city where it is going. One fee! great. This past summer I sent my daughter's wedding dress which I paid for = gift!! It took weekS, plus a brokerage fee $$$$. Stupid. Just now for Christmas I sent a package. Paid just over $30.00. It has now been three weeks and she still doesn't have it. They are charging her a $40.00 brokerage fee! So we have now paid $70.00 dollars to ship an $80.00 pair of boots. The whole thing is a scam! read more

Just had another bad experience at this UPS. Nick just doesn't want to be there. Why work here if you dislike it so much.

This UPS store is amazing due to its employees. I recommend the whole town of Castlerock to go to this store for all your mailing needs. When the post office is busy, the UPS store comes to my rescue and it's always with a smile. The employees care about their customers and customer service is far and above any expectation I would ever have. Cusps to this UPS store you make me feel special as a customer ! read more

I needed copies made of old family photos. This was a huge order, needing various numbers of copies according to pictures. Went in on Tuesday morning, was leaving town on Wednesday so told the super nice employee didn't really need to pick up the copies until Friday. 4 hours later I was picking up my beautifully reproduced pictures. I highly recommend The UPS at 200 S. Wilcox in Castle Rock!! read more

! Been there three different times and disappointed every time. I was told that I can not use a small piece of tape since I am not using their packing services. The other time I was reprimanded for not standing in a line! I found the USPS a lot more freindly and the FedEx store in Castle Rock really rocks! May be UPS store should seek some tips on customer service from Fedex ? read more