The people that work there are so friendly even though the customers are rude. They are so helpful and go out of their way to help.

Tried to have a Trust notarized, scheduled twice and went to the UPS store and found out the notary was not available. Total waste of time relying on the UPS store for notary. read more

Depends who is there working, some days there are polite and helpful workers and some days there are rude workers. My experience yesterday and today was not pleasant, the workers spoke to me in a tone and manner that wasn't acceptable. read more

I would give a negative review if I could. The staff wasn't helpful with shipping a return. Didn't answer any questions I asked. And most of all was rude during the interaction and never acted as though customer service was important at all. read more

The staff was very rude to me, this was my first time returning any item online so I was confused. the guy was very rude to me basically telling me I was dumb for not understanding what to do. read more

Terrible customer service. As I read the reviews, it's easy to see a common thread here. The first thing the lady said to me was that I'd have to buy a box even before scanning my return code from Amazon. They must get paid a commission to sell boxes even when not needed. Then hear and the manager continued to argue with me and that I was wrong. Well, I was right. Then the manager says to another employee, " looks like another day of mean customers ". Keeping in mind that I was very cordial to them. Regardless, why would you say something like that in front of customers? The staff there are not friendly, bad mannered, and argumentative. Serious customer service training is needed. It's worth the 30 minute drive to the Cranberry location. The employees at UPS Cranberry are outstanding. I'll never visit the Butler location in the future. read more

I have used this store several times to return Amazon packages that are prepaid returns without an issue. On my last visit I was confronted by a manager who was training a new employee. The nose ring bespeckled manager attempted to refuse the person in front of me but changed her mind at the last minute. When it came to my return she insisted I would need to buy a box to the tune of more than half the value of the item I was returning. Very rude and obviously looking to pick a fight with a customer. I decided to leave and skip the transaction. The only reason I had driven 20 minutes was to to get this done. I have to spend another hour out of my life to return this item. Wrapped in a plastic bag just as it came to me in Saved me $10.00. Not sure it was worth the hassle but definitely a sticking point for me. I will not be using them again. read more

If I could use zero stars I would. I also use this to return amazon packages. it is a convenient way to return if you don't get an employee who is looking for a fight. I had my return already and had the scan code. The employee said I need a box. I said I never did before. Well she said I can sell you one. I didn't even have my purse with me and besides I knew I shouldn't have to buy a box. So I started to leave and this rude employee said I don't like your dirty look. I was quite surprised and I said Why do you think I gave you a dirty look? (I didn't) Then I said I don't like your attitude. she mumbled something and walked away. I was quite surprised to hear such a comment. Is this what you call customer service? She is a manager I found out later. Her name is Jen. I also called the store to find out who it was and it was her who answered the phone. She wouldn't tell me the owners name or her last name. She would never work for me anywhere. When working with the public, she can THINK anything she wants but she can't SAY it. If you keep this employee I suggest a course in customer service. Cindy Rapp read more

I constantly go here to ship my Mercari packages. The staff are always so friendly. If they are with a customer, they will let me know that they will be with me as soon as possible. read more

CANT USE ACCOUNT NUMBER**** that is all. Don't want anyone else wasting their time in line to find this out.

The first time I visited this store was to see if they offered P.O. Boxes . They said they didn't so I left fast forward a couple months which was my most recent visit the women was not helpful at all was very demanding and didn't even accept my payment . As I was going to pay w/ my debit. Now I'm looking to use the resources I can to make shipping labels and this is the only place I know that offers them. I was told you could hook up your phone hear and print your own but that's not the case either. Now the guys that were working their seemed a little more helpful and trained on what to do. Hopefully it was just a busy day and everyone was having a tough time. So read more

I called to get a price for shipment. Gave dimensions weight and location of shipment. Got a price of $18. Wasted my time and drove over the this clown house and had some little 4' nothing man with a huge attitude let me know he was going to charge me over $40. I DON'T THINK SO BUD. First thing! Stand up when talking to me, and have a little respect for your customers. Don't be a D bag and give me options. You guys gave me a price over the phone then I get there and you try to up the price. BEAT AND SWITCH. Avoid this place if you can. Especially the tiny man behind the counter.. read more

giving this even 1 star is too much. This store needs a major overhaul on customer service and manners. The woman named Jennifer is very rude and argumentative. I watched this woman tell a senior to leave and to come back the next day because she closes at 7. even tho it was 6:56, this Jennifer was not about to stay one second past 7, nor help This senior in any way shape or form. This woman proceeded to argue with me how she closes at 7 and would not even give me my receipt not would let me return my last item. This (I have a hard time even calling her) lady had to follow me to the door arguing with me. I am a barber and work in customer service, and this lady takes the cake in the worst of the worst! I came here to see that I apparently am not the only one who had an issue with her in that store. I guess this is UPS acceptable to treat people like crap for merely giving them your business. read more

Well, the best thing I can say about this place is that it's next to Firehouse Subs. So after the rude service I received I was at least able to get a tasty sandwich. The guy was very put out, and so rude! (At ups, not firehouse, lol). I came in super friendly and apologetic that I needed help. My office rarely ships things. We had a computer take a dump so I was asked to send it out. All I needed was some packing tape to secure the box. You would have thought i asked dude for a kidney. Since he was so nasty about it, I offered to buy the tape and do it myself. He continued to sigh and berate me as he grudgingly taped up my meager box. Fed ex will be my homie next time. If you hate your job so much maybe go work at a morgue where you dont have to deal with live people. read more

The staff was very helpful with my amazon return. I didn't have a return shipping contain and they had just what I needed in the store.

I wish I could rate a big zero or less. I work for s large corporation with key account pricing with UPS and FedEx. Recently we were directed to use UPS for freight and FedEx for overnight . Up till now I've used FedEx near Bravo in Cranberry as it's very convenient for my travels and the staff are phenomenal. I live near Butler so I thought I'd give these guys a try, MAJOR MISTAKE. They treated me like the plague simply because I asked them to bill our account number and print a label. They refused and said unless I had a label they wouldn't help and I'd have to go to Zelionople. Soooo I have the UPS app on my phone and mentioned that and gave it a go. When I had s couple questions they refused to help even after telling me they'd help print a label. After a long road trip and a good half hour at this place I was tired and simply walked out after their rude horrendous treatment and refusal to help. In my position I'm held to very high standards and would likely be unemployed if I had this type attitude toward valuable customers. I can only hope many people read this including UPS key people. I will call UZpS as well if I can actually reach a person and report these clowns read more

Even when busy, the employee greeted me and then said they would be with me in a bit. Wait wasn't long and we were able to be in and out within 5 minutes. read more

Update: 1-Clerk, young man, kept us waiting almost 10 minutes. Reading the paper it looked like to me. 2-We had 3 frame items to ship. Rudely told us it would have to be shipped in 2 boxes and we might want to bring one back later. 3-Shipping to eastern NY state ...I had to ask 3 times if there were any other shipping options. NO THERE IS NOT! (surprised since I've always gotten options) 4-Filled out shipping form with email. Never given tracking numbers. When I asked the 2nd time was told they would be emailed to me. Never got them. 5-Did not receive cost break down on receipt just total cost of box 1 and box 2. 6-Contacted the people I sent items to and packages arrived 3 days later than I was told they would arrive. (SO maybe there were other shipping options and I just put money someone's pocket?!) read more

The two young gentlemen that waited on me and assisted me in sending a package, and numerous faxes were awesome! I wished I could remember their names so they could get proper recognition. read more

Went to return an amazon purchase. I didn't have boxes and didn't realize that you have to pay for UPS boxes. So, I go In to have the labels printed that I had already paid for through amazon. Then the guy says that I have to pay $10. I say, uh, I already paid for shipping back to amazon, just need the labels. He said "these are just for the boxes". I was like, okay, wish I would've known boxes are so expensive (Usps has free boxes so I thought UPS would be the same). I was shipping a belt and a metal gun holster. He asked me if I was able to see the charges and I said no, but he didn't explain any of the charges. Just said "just for the boxes" So I paid the $10. I went out to my vehicle and saw the receipt. This dude didn't just charge me for "just boxes", he charged me for: 1. Huge boxes that were unnecessarily big. 2. Fragile charges he didn't even ask me if I wanted (a belt and a metal holster are not fragile!!!) So my advice would be to package your own items before you go so you aren't charged an arm and a leg for a box. And then make sure you say "NOT FRAGILE" so you aren't sneakily charged for it. read more

Great Butler, PA operation. Service is outstanding and staff always remember the names of repeat customers. The owner will do anything he can to make your experience the very best! read more