This review is for the UPS store located at 318 Half Day Road in Buffalo Grove IL. Absolutely THE WORST customer service. When I arrived the man (who later said he was the owner) was standing OUTSIDE chatting with another man. I had to walk in between them to get inside (so they saw me and cannot make the excuse that he didn't see me waiting), and they kept chatting. For several minutes they kept chatting OUTSIDE the doorway, and from the conversation I overheard, they were talking about how other owners of shops in the strip mall were problematic. So when I heard they were NOT discussing business, and when I noticed the other man seemed like he was TRYING to leave but the owner would not stop talking, I said a polite "excuse me". This angered the "owner", and he accused me of interrupting a business discussion, and continued to berate me. He said I interrupted him with a customer. Since when do you talk to a customer about business outside on the sidewalk? Were you begging him to come inside so you could make a sale? That's not effective. And by all body language, the man was trying to get away. Pushy does not create customers. You know what else does not create customers? Rudeness. The "owner" (not sure if he was telling the truth. Older man. Balding. On duty at 10:45 am on 10/16/17) accused me of interrupting when all I said was a polite excuse me because I was not sure how long they would be chatting about non business things, ignoring real customers inside the shop. Second, he KEPT berating me and using passive aggressive language and demeanor, trying to blame me for who knows what. A good alternative to his horrible behavior/reaction would have been, "Pardon me. I will be with you in a moment." Instead you chose to be extremely rude to an actual customer, not a prospective customer. You mentioned "I was trying to drum up business and you interrupted." If you lost a sale with that guy, it is because of your attitude. If he really wants your business, he will come back. I highly doubt he will, after observing your (lack of) customer service skills first hand. I responded with a courteous and even keel "I had no idea he was a customer because you were outside talking about other things, and I had no idea how long your non business conversation was going to take. So all I said was a polite excuse me to remind you I was inside waiting." The guy kept berating me and complaining. COMPLETELY RUDE. At this point I said I would make sure I did not give him any business in the future, but I left feeling zero confidence that he would hand my package to the UPS driver. So I called corporate, lodged a complaint, and they advised me to go retrieve my package and bring it to another UPS store. So I did, but I made sure corporate was still on the line. And guess what? The guy continued to be rude and told me never to come back. HAHAHA. I was never planning on it. I just didn't trust him to do his job well, since he couldn't even handle being courteous to someone that was being courteous to him. If I could give zero stars, I would. DO NOT give your business to this store. Honestly, I had been looking at the menu thinking about using them to print some posters, but after the way this guy treated me, I will be taking my business elsewhere. I advise you to do the same. He needs to learn he cannot stay in business treating customers this way. Corporate has been called. read more
