[[HIGHLIGHT]]These guys are absolutely amazing.[[ENDHIGHLIGHT]] They totally did everything they possibly can to help out with my disabled mom! read more

This store is amazing. [[HIGHLIGHT]]They are always helpful, always friendly[[ENDHIGHLIGHT]] and I am in and out of there in no time. Every store should operate like them! read more

[[HIGHLIGHT]]Consistently helpful and friendly service.[[ENDHIGHLIGHT]] They're efficient and easy to work with, it's always a good interaction. read more

[[HIGHLIGHT]]What an amazing experience I just had at the ups store the employees helped me with my return very kind and a wonderful experience[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Very helpful staff.[[ENDHIGHLIGHT]] Convenient hours and location. Will be going there on a regular basis

Excellent, speedy service. [[HIGHLIGHT]]Staff always friendly and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]In particular Kevin (the owner), Ann and Ireland always treat the customers with respect, going the extra mile to help in any way, always with a smile.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Ann at the counter is the most helpful, courteous and professional individual.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Rarely can you have a pleasant experience at a shipping locale.[[ENDHIGHLIGHT]] read more

Just fantastic and speedy service...[[HIGHLIGHT]]Everyone is on the ball there...[[ENDHIGHLIGHT]]Great store!...Store was very busy yet customers were getting in and out smoothly and efficiently...I HIGHLY recommend! read more

This is my favorite UPS location!!! The customer service is the best. Anne and Kevin are excellent. Both are very professional and knowledgeable! Shout out to other staff members as well. I truly great team! Thanks again Peggy S read more

Print order not ready when it was supposed to be. Tried calling multiple times to confirm it was ready but no one answered.

I'm 7 months pregnant & had to return a few things to a business that has a UPS corporate account. First, the manager tried telling me you "definitely" need boxes - when both the corporate account & UPS confirmed you do NOT need boxes - then she said she doesn't have a box big enough & can't help us & I have to go to the store in Toms River. Could clearly tell she didn't want to help & offered no solution except get another store to do it. Drove all the way to the UPS store on Hooper Ave & they could not have been nicer or more accommodating & helped me in under 5 minutes - they said she absolutely didn't want to help us & she could've reused or gotten the box we needed as they're required to. I will never go to this store again & continue to use the Toms River Hooper Ave location. read more

Complete chaos, they have 5 people working, they want customers separated into two lines but they don't have any reason to do that because they just take whoever decides to walk up to their computer. People cutting in front of others who were standing here for 30 minutes. The two girls working the computers are completely oblivious and have no idea how to properly run the store. All I need was a receipt for shipping my package and had to go to two different locations JUST FOR A RECEIPT to send my boss. I could have been in and out in two seconds but instead got stuck behind all these people. They need to seriously get a grip. read more

This was hands down one of the best experiences I've had at a UPS store! I order a lot from amazon and unfortunately also have a lot of returns. Bill just assisted me in store and was overly accommodating! I really appreciated his assistance and will definitely be coming to this specific store in the future. read more

The absolute worst. Unhelpful and UPS in general is lagging behind its competitors. I recommend the FedEx store over this place 100%.

I have gone tthe UPS store in Brick, NJ on Cedarbridge for years and always knew what thorough and personal service the owner gives his customers and their parcels. Always patient, always kind, always going the extra steps to secure packages properly, review all the details, etc. This week I learned his name was BILL. The story goes that I sent an original WILL document via UPS (dumb!) to a County Office. It had not been received!! But tracking reported it 'delivered to Box' according to Corporate UPS and they instructed me to file a claim. The procedure was long and I didn't have a 'profile' to include so I gave up... the people at the County were so great they were searching everywhere. Now what !!! I went back to the UPS store to speak with the knowledgeable, friendly man at the UPS store in hopes that he could direct me to the next step. Well BILL not only took all of my information, made copies of all of my receipts, empathized with my situation, he said 'give me 24 hours', I know someone at that location that I can call ...I will get back to you. Got back to me he did, within 24 hours,...he had located the package that the corporate UPS driver had 'left in BOX'. Please go to the UPS store in Brick, NJ. You cannot put your packages in anyone else's hands! Trust Me! If hugging was appropriate during this time BILL would get the biggest ! So so relieved !!! read more

This is the best UPS store I have ever been to. Always friendly service and reasonable prices. I recommend this store above all the competition as well. Will return! read more

This is an excellent location with friendly and patient customer service. We had three large, heavy boxes that needed to be shipped. The owner was extremely helpful and patient with us. Will definitely return! read more

The grey haired, middle aged man that just served me was extremely pleasant. He had me in and out in 2 seconds. He was refreshingly nice!

Best UPS store I've ever been in. Very clean,neat and efficient. The employees are friendly and helpful and get you in and out quickly.

I had a question about how to retrieve a lost tracking number, so I gave these nice people a call. They couldn't have been more helpful. Must be a franchise since it was clear they had an "owner's perspective". What a pleasure to find. read more

This is related to this UPS Store all the way through the Corporate Office. UPS has raised prices for special services such as overnight, next day, two day ect... and then uses the CORONA Virus as an excuse not to provide those special services. I have called this store twice asking to speak to the manager/owner and left messages because no one picks up the phone there. I paid 167.69 to have a package overnighted to my son who is a soldier on a base in Oklahoma. The items in the package were very important. I brought the package to this Cedarbridge Store on Monday 1/4/2021 at 8:45am with a tentative delivery of Tuesday 1/5/2021 at 10:30am. The package did not arrive by 5pm on 1/5/2021, we called the store and of course no one answered the phone. I was able get some person at customer service who said the only thing noted in tracking was that a label was created at 6pm on 1/4/2021 but there was no other information. We went to this UPS store who basically blew it off saying that is was picked up at 6pm on 1/4 but they could not say where it is. I called the customer relations and spoke to Arianna who said that she could see that it would be delivered today. My tracking updated saying it would be delivered tentatively at 10:30am which it still is not delivered. It is pretty sad that large companies such as UPS and FedEx use a serious virus and nationwide pandemic to raise prices for services that they do not stand by and shrug it off saying "Well with the COVID". People are out of work and struggling to get by and UPS is price inflating prices and then not holding themselves accountable. I will continue to us USPS because their rates are more reasonable and they have been able to follow through with their deliveries in a more timely manner. I would recommend others do the same. read more

The owner, Bill, was very helpful and friendly. He's been running the store for eleven years and really knows what he's doing. Very efficient and professional. read more

I am not used to such great customer service when I go ANYWHERE. Nevermind just dropping off a few packages at UPS. I was greeted immediately and helped quickly and efficiently. The gray haired gentlemen he must be the owner because no one is as pleasant as this anymore and he truly knows how to run a business. Great job UPS in Brick, NJ. read more

Hands down THE BEST customer service I have received in any capacity in quite some time. The owner, Bill, and staff are friendly, efficient and helpful!!! They really go above and beyond, a rarity in today's society. read more

UPS is usually expensive, but I have to give the customer service here props! They are always friendly, helpful, and patient. I've been here a number of times and it's always quick/efficient. read more

Been frequenting this store for over a year. I shop a lot on amazon and need to return merchandise often. I'm always greeted by a friendly & efficient staff. They make it so easy at times when I'm in need of printing and faxing also. I'm not the most computer savvy person & when I'm stuck trying to figure out how to print from their computer they are always quick to help. I often see an employee Kim in the store and she is always so welcoming. I personally witnessed a customer in the store berate her out of anger after being told their system was down after a vicious storm caused a power outage. Kim kept her composure the entire time and handled the situation in the utmost professional manner. I was in awe honestly because had it been me, I don't think I could have been so patient. It was very unsettling to see a consumer treat an outstanding employee in such a demeaning way. I felt compelled to write a review to express my extreme satisfaction on this particular store's efficiency and professionalism. read more

I ship regularly for a side business so I am frequently at UPS locations - this one is by far the best. Excellent customer service. Professional, courteous, and quick. read more

Definitely highly recommended. I used them twice so far and both times the experience was pleasant and very friendly. Just wished they had later hours. read more