I had stopped going to this location because they stopped accepting Amazon returns w/o boxes/labels, plus a fee! And the owner was always so rude -- even with paid shipments! I saw that they are accepting Amazon returns again -- no box/label needed and free so I thought I'd try again. Must definitely be new owners. Super friendly and helpful. If you stopped going before because of the rude owner. Give them another try now! read more

Great service under nee ownership. Fast and friendly and they absolutely take Amazon returns including those with no box or label.

No longer accept UPS store Amazon returns. Direct you to go to another UPS store instead.

Store does not accept Amazon returns. No explanation, no other customers in store. Highly Disappointed

I am updating my review. I don't know where all the great employees went at this place because this UPS store is a one star now. Rude, impatient, lacks Customer service skills and no longer takes Amazon. read more

I attempted to have this store pack and ship an item to me in Kansas. I was told no. Why? Because it was an item I won at auction from Sunrise Antiques. My affiliation with Sunrise Antiques? Just a customer who is a time zone away in Kansas. So this store punished me for their issue with Sunrise Antiques. Pathetic. read more

Very disappointed in this location recently. I went in on Xmas Eve morning with an Amazon return. The owner was very grouchy. Explaining to me how overwhelmed they are with Amazon returns. While I do sympathize. As a customer I'm not sure how I was supposed to feel. Do I stop taking my returns there? It seems they are very inundated with returns. But I feel that is something they need to take up with Amazon not the customer. Today I went in for a return and all customers were told the QR scanning was not working. 3-4 people were turned away. I contacted Amazon and they were not aware of this issue. And also advised the store should have at least attempted to scan it. If the store does not want to accept Amazon returns they need to update their policy. When I use my lunch break to make a return only to be turned away under a false excuse it's very frustrating. read more

No longer takes Amazon returns without a physically printed label, despite Amazon not requiring it or saying so. Worthless location, go elsewhere. read more

I had 2 items to return for Amazon, and the return email was unclear if one or both items needed to be included inside. It was only one of the two so it fit in a tiny box but the store charged a dollar for a 6 inch piece of tape to seal it. It's an incredibly stupid way to lose a customer going forward when I've been doing business there for many years. The kid at the counter was rude about it, too. Spend your money elsewhere. Response to their reply: This a canned, copy/paste answer that doesn't actually say anything. Charging for a 6 inch piece of tape is ridiculous, especially for a long time customer. It's not the dollar, it's the principle. The box wasn't unsealed out of laziness. I needed to make sure which product(s) needed to go inside the box. It's not about high quality materials you use or any of that other nonsense. The box was taped up except for the top opening. The kid working the counter was just being an ass about it. So for your one dollar charge, I made sure to pay on a credit card, and then made sure to get a printed receipt, both done just because it would cost the store money to do so. Common sense is a valuable tool in conducting business. Did you come out ahead for charging the dollar for 6 inches of tape? It seems like a foolish reason to lose a customer. read more

Prompt and professional. Lots of services are offered at this location, from a notary to color printing. The staff is direct and straight to the point. read more

Took in a couple of wrapped Christmas presents today for outer packaging and shipment to my family out of state. Gentlemen behind the counter was friendly when I arrived at the counter and very efficient in getting the information entered. I can honestly say that I was surprised at how low the price was to get it done and shipped. I expected to pay at least 7-8 dollars more for what I got. Great experience and great value!!! Thanks for the help. Definitely won't hesitate to ship through this store in the future. read more

Anytime I need to get packaging supplies, print out documents in high quality, or need to send/receive packages, the UPS Store in Bordentown is my place!! The staff are always helpful and great to work with!! Every time I've walked in there is always a smile and even greet me by my name, which always seems strange to me because I'm not in there that often. But it's nice!!! Definitely consider this business for their services!!! read more

I'm very disappointed with this location. When needed I always use this store. On Monday 11/7 I went there to ship a return and paid over $18 to ship it to arrive in Indiana on Wednesday 11/9. I received a large box via UPS from Bethlehem Pa with the item I shipped in it. The original box must have been destroyed and the packing list I put in the box was sliced which indicated the original box was cut open. I took it back to the UPS store to explain the situation. I was supposed to get a call from the store owner/manager about the situation because it seemed that no one knew what to do but no phone call. I should at least get a refund of the money I spent to ship my item to the original location. I'll use another location from now on. read more

Kudos to the UPS Store in Fieldsboro (or Bordentown, depending on who you ask). I had to get a very important document to my son in Thailand. I went to the UPS Store and had it shipped. When I tracked it, they reported a problem with the address. After it sat in a warehouse in a nearby city in Thailand for several days, I went back to the UPS Store. I thought I knew what the issue was and told the guy there, and he said he'd call it in to UPS over there. Well he did, and it turned out that the problem was different from what I thought. Rather than leaving it at that, the guy called me back, explained what he had learned, and I gave him all the information I had available regarding where my son is living, and he said he would call them back. I never heard from him again, but after the holiday weekend it was delivered. It may not sound like much, but the document was really important, and the customer service went above and beyond. read more

Best UPS store around! Family owned. Friendly staff and always helpful. I always choose UPS over others because of this particular store!

I needed a poster printed for a conference - at least 60" wide. Jason was great at helping me. My first .pdf I sent him wasn't formatted appropriately for that size - he promptly contacted me to let me know. He had it done and ready for me right on time, and it looked beautiful. GREAT customer service! read more

Best UPS store in the COUNTRY. I travel a lot and have to get copies many places. I have been to several locations in NJ ( all terrible except this location) as well as in many states. The staff at this location are always friendly, get my copies right, actually know how to use a computer, printer, and copy machine (unlike other locations where I have had to teach them), and have great pricing. Thank you for being first class! read more

Simply the BEST! I've utilized the services of several UPS stores in the past. Currently I'm renting a P.O. box at store # 5952 in Bordentown, NJ run by the owner Jason Campbell and I have to say Jason and his team run the most friendly, professional and efficient operation i have ever experienced. They've received and processed over 100 packages for me as well as providing me with copy and printing services and I've had a great experience every time. I'm always greeted with a smile and I've noticed they do the same to all the other customers. If you need any services that a UPS store provides, I highly recommend Jason and his team at the UPS store 5952 in Bordentown. They are the BEST! read more

Here's the deal -- there are a whole lot of places you can go to ship something out -- USPS, FedEX, UPS. and there are several UPS stores in the area, some closer to me than this one. so why will I always go to this location? Some of the finest customer service every witnessed. This evening, a young man by the name of Bill waited on me; amazing young man. No, my task wasn't anything complicated...but he made the experience so wonderful that I know I will always come here. Hey, franchise owner -- give this guy a raise. He's hard working, extremely professional, and a credit to your shop. Just do it. read more

I have always had such a great experience when I go here. I have a PO Box there and you can tell that the people who work there generally care about their customers. They always greet me by my first name and as soon as I walk in the door they grab my mail and my packages if i have any. Love this place!! read more

Stopped in there a couple of weeks ago and was greeted by Jason was his name. Very polite and asked if I needed help right away. This was my first time in a UPS Store so I really didn't know what to expect. Within the first couple of minutes, Jason put that at ease. I came in looking to print and ship. I had the original file for printing so Jason walked me over to the computer and we looked at it together. He asked what size and kind of paper material I would like and honestly had no idea. He took the time to talk with me and show me different materials and gave me pricing right on the spot. He also explained to me the size he would recommend to keep my file sharp in contrast and not to distort the image. Job well-done sir. We rolled up the poster and then shipped it out. He made me feel very comfortable and has gained a customer for life. read more

Its a UPS store.... nothing special here but it is very nicely kept. Buying packaging materials, etc. are on the pricey side so be prepared to pay extra $ if you aren't just shipping something. read more

Went there to get some printing done, Spent some time with Rich who gave me suggestions to better my book and was impressed by his knowledge. The price was also very reasonable compared to other printing stores. Very pleased with the finished product. read more

Highly recommend if you own a small business in bordentown. The owner rich and his staff always tries to work with you and you're budget. The graphic design is often part of the service. Personally. I feel I have the best marketing in the area. The staff is very friendly and the manger Jason is vey professional. Goes above and beyond for the community. Also never had a problem with shipping. Thank you ups bordentown dunes mill! read more

I went there a few weeks ago and let me tell you about the manager, Jason. He is the hardest, friendliest person you will meet in the store and in retail, period. This guy was multi-tasking beyond belief. He was taking care of me and my design problems while helping another person with copies. This guy has it. I went in not knowing what I wanted for a banner and he took the time to talk to me and really made me feel comfortable with what was my vision was. He stated he would design it and send me back a couple of different proofs. When I received the proof all I saw was the first one and I was amazed at his abilities. After I received the call that it was ready a couple of days later, I was greeted once again with professionalism by him. I also noticed that while I was in line, a couple of ladies mentioned how nice Jason is and how he knows our first names and how polite and friendly he is. It is a breath of fresh air. To the owners, give Jason a raise. He deserves it! I saw it for two days I was there as well as your other customers. read more

So I took something there to be shipped, and it took longer to get there than it was supposed to, so the manager put in for a refund and sent me a check! I didn't even notice the item arrived late and didn't really care that much. But I really appreciate that kind of service. read more

Lousy miserable bully older men. The younger man tried to help but in the end not one of them had any problem solving skills. I was trying to return 2 boxes but the merchant only provided 1 shipping label for the total weight. I tried to get another label from the merchant but they refused. I went and asked if UPS had one large box to put them both in they didn't then I said can't you just split labels and divide the weight. Two different men came over to yell at me that they can't do anything and to go back to amazon. I left disgusted as the 2 boxes have 500.00 worth of merchandise I needed. Thank god I am resourceful I shrink wrapped the two boxes together and wrapped in brown postal paper and sent them back. Morons in the UPS store who supposedly know what they are doing didn't think of anything. Go there if you want to be abused and treated like garbage. If I could put zero stars I would. read more