I had been avoiding this UPS store from past experiences (as you can see from other reviewers). But I needed to drop off a package that I thought I could leave at the post office which is nearby. I noticed from a banner out front that they have a new owner. When I went in I was pleasantly surprised! There was a cheery greeting, and as I approached the counter there were three workers ready to help! Nesa helped me and she was great. She was personable and efficient. She did everything with a smile and was so upbeat and nice! I will definitely be bringing my packages here from now on! read more

I have had a very positive experience here before. The associate refused to process my amazon packages and directed me to the self serve station. It is important to point out I was the only customer in the store. It would not accept ANY of the 4 items and kept directing me to an associate. At this time there were 8 people in line. I followed all instructions on the site and machine carefully - not user error read more

My personal experience of this store was very positive. Staff were helpful, friendly, courteous..

The UPS store in Blue Ash is under new ownership. They are fantastic, helpful, and they smile! Thank you to UPS corporate for listening to customer complaints, pushing out the former owners, then replacing the franchise with terrific people! They've got my business and I've told everyone. read more

Bad attitude from the owner!!! At first, I thought he was tired, but from going there a couple times, I realized that he treated everyone badly. Hope his business is okay. I will go somewhere else even though it's further than his store from now on!!! read more

The owner is extremely rude and acts as if he is doing you a favor by waiting on you. Based on other reviews, he treats everyone this way I've been to many UPS Stores around the country and always been treated politely and professionally I've been to this store on numerous occasions and the experience has always been the same! My experience yesterday with an Amazon return was incredible! Had the QR Code but needed a single piece of tape to close the box Told me to leave and come back when my package was ready! I left but I will not be coming back! read more

I wasn't familiar with the return process and the customer service agents - the two ladies were very helpful and provided excellent customer service - very thankful for their help today! Recommend this store. read more

Went to drop off Amazon return items and the customer service was awful. Amazon has an option to drop off at ups stores. Usually you just drop it off and they label it. For some reason the option I had was "customer pack" I did not have the box taped. When I arrived I was informed it needed taped and they would charge me $2.99 just to tape the small box shut. Avoid this UPS store at all cost and go to the two others in Mason or Springdale. read more

The UPS Store - Manager information - Shipping Centers Near Me - Blue Ash, Ohio

The clerk rudely asked me to use the kiosk as soon as she saw me walk in and told me that processing packages "takes a very long time" and something about the holidays coming up. I don't mind doing that but there was nobody else in the store. A man walked in after me and she said nothing to him and processed his package. Super rude. read more

Very friendly new staff. Service was quick and efficient. With a warm welcome in and a thank you for stopping in.

Owner of this UPS Store does not deserve to be in business! He is very rude forcing a whole line of customers to wait while he was on his cell phone. No other employees. After he finally decided to help me, he would not give me a receipt for Spectrum equipment drop-off. He is a first class A-hole. read more

I had documents printed from my email and scanned documents. Had about 25-30 pages done (most of them were black and white) and was charged $80 for this and most of this was for the service. I had 14 emails sent and was charged (2.99) to open EACH email and hit a print button as service fee. The person never informed me of a service charge for each email (I would have sent it all in 1 email instead). If I were informed of this, I would have in fact done this all in a self operating machine. Apparently opening an email and hitting print button is a very tedious task and hence they charge the fee for each email. ASK ABOUT SERVICE FEE BEFOR DOING ANYTHING IN THIS STORE. I used to do this kind of printing from UPS all the time and never had this kind of crazy service fee. This is not a UPS general issue. This is specific to the person who did the job today and this branch in specific. read more

The UPS Store - Shipping Centers Near Me - Blue Ash, Ohio

The man that waited on me was extremely rude. My Amazon return said to drop off my items to UPS store and that UPS would take care of boxing them and sending them back. I had eight items that had different return codes attached to them. The man was rushing me, and saying very rude and condescending things to me. He even told me at 5:10 PM we close at 6 PM and you have come in during rush hour. Now hurry up so I can get these customers as he tapped his watch. His tone was extremely rude. He basically told me I don't care about you as a customer. I want to take care of these other customers. I've never been talked to so rudely in my life. I told him I would never come back to the store and he told me good that I would not be missed. I'm glad I won't be messed because I will never ever come back to this UPS store again. This is the poorest customer service I have ever experienced. if this is the way this man wants to treat his customers then he should not have a store. No other UPS store treat you this way and if this is his representation, then he should not be in one. read more

The UPS Store - UPS Store, Blue Ash, OH - Shipping Centers Near Me - Blue Ash, Ohio

The owner/manager is always so rude with every interaction. Zero customer services skills. I dropped off a package today and asked for a receipt which he replied, you don't need one. I insisted on one, and he acted so rude and instead of handing me the receipt he laid it down on the counter and just walked away. The only reason I continue to go here is because it's an Amazon drop off. read more

Went in for a basic transaction. The owner / manager just yelled at me when I asked some questions. What should be a basic easy visit was traumatic. read more

So rude. I arrived 10 minutes before close which I know isn't great. But instead of coming to the door the man made hand gestures at me that he was closed. He turned the lights off and shut the gates. He was very nasty. read more

The UPS Store - Shipping Centers Near Me - Blue Ash, Ohio

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I would never go back here. Spoke to attendant at counter about shipping something with a ups account. I was told he couldn't use a ups account. But I was abruptly interrupted when the man walked away chased the last customer out to the parking lot. This old man was very rude and wouldn't help me understand why he couldn't help me. Went to fedex they helped and everyone was cheerful. Go there! read more

Let's be clear on the fees. For my shipment, with this specific UPS delivery type, most UPS Stores charge $5 for pickup within 5 days (I called 3 to verify). This Blue Ash UPS Store for 5 days storage and other fees, would charge me $570. I called UPS and they told me completing the delivery process at the UPS Store would be convenient and be free or cost $5. Now they say that 99% are $5 or free, but each store is independently owned. UPS knows when they deliver a package with this shipment type to this store for your already paid delivery, the ownership and possession now belongs to the 3rd party Blue Ash UPS Store. IF UPS was acting in good faith (they know no one wants to be in this situation) they would not be complicit in sending this delivery type to this store without informing the sender, who could then choose any other UPS Store. read more

I have been to so many UPS stores and it has been such a good experience. I also want to recognize that this was one disappointing experience at one location, but it was so surprisingly odd/bad that I wanted to mention it. I was returning a box of costumes to a theatre and the shipping label was provided by the company. When I arrived at the store, the employee asked if I would like a receipt and I told him yes. When he scanned the label he looked confused and asked me where I had gotten the label. I explained it had been provided by the company I was returning the items to. The employee was very curt and told me he couldn't take the package, it was a duplicate label. I asked for more information so I could tell let the company know and he said he couldn't help me further and then again said he wouldn't take the package and threw his hands up as he backed away from the counter. Both his body language and tone were agitated and I felt very much like he was accusing me of trying to do something sneaky. I left and called the theatre company who I was returning the items to and told them what had happened. The costumer called the store and while I cannot say if she spoke to the same employee, she got the same unhelpful response. I stood patiently in the store. I didn't try to argue you with the employee. I tried to troubleshoot what was happening. Instead, I left confused and hurt by his unwillingness to explain or help. read more

Avoid this store. Avoid UPS in general. They will put a piece of tape and charge you for the whole roll. Rude people work there. Worst customer service. Completely unhelpful. Go to a different UPS store or better yet, go to the post office or FedEx. Even a carrier pigeon would be better. read more

I received horrible customer service from the manager of this store. He refused to process my returns and provide me a receipt for each item. The returns were from 3 different stores. When I gathered my packages he said bye, you can leave. I will never go to this location again. read more

Asked for a receipt when shipping 2 pkgs . Receipt had 4 tracking numbers for 2 pkgs mailed . I asked for a receipt & the elderly gentleman said obviously the last 2 tracking numbers are yours . I asked for written clarification & he said no way to do that . I asked for my pkgs back & he walked away & muttering rude comments . I will not be back . read more

RUDE! When calling for information about a shipment, the agent hung up after a curt ( 3 second ) and uninformative reply.

Very rude customer service. I had 2 packages to return today, both with prepaid labels - one to FedEx and one to UPS. FedEx put a single piece of tape in the package placed the label and asked if he could do anything else to "exceed my expectations" UPS was NOT the case. My package - that was a return to West Elm for sending the incorrect merchandise - also needed a single piece of tape - the store clerk/owner informed me that it was MY responsibility to put tape on the package and that I would be charged $3.50 for a piece of tape. I let him know that West Elm assured me that it was a full service return and I just needed the label and the package. He replied it's $3.50 and he's been in business for 10 years and this is his policy...I left and went to another UPS store. In a day when everything is shipping and returns in an area with many options - I'm done with this store! read more

very helpful. i love ups. i wouldnt ship my packages with any one else. also fantastic customer service;) read more

The UPS Store - willy Thompson - Shipping Centers Near Me - Blue Ash, Ohio

I stopped in to make two transactions-1) an amazon return and 2) to send my friend a birthday gift. The manager took my amazon return and proceeded to take the shipping address for my friends gift. The street address is lengthy and when the manager printed out the shipping label I gently picked it up to read the address to ensure it was correct. The manager reached across the counter and tried to grab it out of my hand, said I was not to touch it, that I will be given a page to verify and sign. When I persisted in reading the shipping label he shouted that there is a process and I am not to touch this shipping label. I continued to read the address and reminded him that I have had a business account with UPS including a mailbox for several years- I know their process and didn't see any harm in checking the label. It is my package, I'm not a child, and the shipping label was in no danger by my reading it. I reminded him that he is in a customer service business. I was so shocked by his physical reaction reaching over the counter at me and persisting in trying to grab the form from me. When I see the other negative reviews I am not surprised. read more

This UPS Store is the worst! I have went a few times before I finally decided to submit this review as I was giving the business a fair chance as everyone has off days. This store has the worst customer service. It is always the same guy that is working, and he is rude! He acts as if his customers are inconveniencing him and/or dumb. I had a return and all I needed was the label to be printed because UPS website wasn't working. The worker looked at us and offered no assistance. To ensure we didn't inconvenience the people behind us we stepped out of line to find a "scannable barcode". When we went back up he scanned the phone and slapped the label on the box saying nothing else. I understand we weren't buying anything today, but no need to be rude. On other visits we have dealt with the same worker. He has no customer service stills and will overcharge for anything and everything. As others have stated they do charge for tape, so don't make that mistake. Also, buy a box/shipping materials at other locations because it is so expensive. Long story short, go to USPS or Fedex... or a different UPS store bc this one is bad! read more

I keep going into this UPS store and dread it when I see the older gentleman, (and that's being very generous saying gentleman), at the front desk because he is the most unfriendly man I have met. I went in to send a package back to Amazon and he couldn't get the QR Code to work. I was not able to pull up my email on my phone and he just acted so bothered. He even made a comment under his breath but I heard part of it about how he hated the Amazon returns. He yanked the paper out of my hand and then yanked my phone out of my hand to use my flashlight. I know that everyone is short staffed but that doesn't give you the right to treat people that way. They are keeping you open by giving you the business. I am just so disappointed in the way he made me and other customers, which I witnessed, feel like such a bother to him. Never again will I step into that store and will suggest my to my co-workers and friends to use another store before going in there. read more

Very helpful, patient staff who was able to manage a long line of customers and expedite people waiting with shorter requests while working with others. For what its worth, I was there when "Jimmy L." (1-star review below) came in to drop off his box. He was extraordinarily rude to the woman working at the counter when she clarified that he needed to tape his return box. He began berating her and she calmly offered to make an exception and tape up his box this time. He continued berating her and threatened his 1-star review just because he felt corrected by her. read more

The owner of this store does not care whatsoever about customers and is unprofessional and rude. If you want a receipt you better go to another store because he's going to make a big deal about giving you one. He doesn't know how to run a business and treat customers. I urge you to go to any other store as all surrounding stores are amazing read more

Ok location, parking is a little hectic. I came to drop off a pre-printed label amazon return. Usually at other locations I am automatically given a receipt, but here I had to ask for one. I'll give benefit of the doubt as it was the busy holiday season and I am sure they were stressed. read more

Wow they really nickel and dime everything here. I was dropping off Amazon return items in a box with Amazon prepaid return slip. They said you need to pay to tape the box. Really? How much is a foot of packaging tape? Does Amazon not pay UPS stores for shipping? So much for free returns. I dropped off boxes at this place a couple years ago with no issues, must have went through a change in policy. Won't be coming back here ever. read more

SCAM alert! Walked into this store with a pre paid UPS label. Needed a 10x10x10 box like the one below. I even brought my own tape because I know they love to charge for tape. The guy said "don't worry about using your tape. I will do it for you." Then he proceeds to charge me $4.53 for the box and $5.84 for the service!!!!! My prepaid shipping just cost me an additional $11.10. I asked what the charge was for and he said "I take care of this for you". Crazy rip off. Never again. This is how you ensure no repeat business. read more

The UPS Store - Shipping Centers Near Me - Blue Ash, Ohio

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This place tells you the definition of rude. Use other UPS stores. They also give you a random price for shipping boxes. Never come back.

I really don't appreciate being yelled at, especially in front of my young daughter, and especially when I haven't done anything wrong. The gentleman at the counter is obviously frustrated with Amazon's policies, but that should NOT be taken out on customers. When doing some returns on Amazon's website, it gave me an option to return multiple items at once so I chose that option and it gave me one QR code to do so at the UPS Store. When I brought it in, he became increasingly upset and ended the transaction by yelling at me. He was trying to make the point that he makes less money by mailing in one package instead of items returned individually. However, as a customer I have no way of knowing that and was simply following the instructions given to me by Amazon. If he doesn't like that policy, that should be taken up with his corporate office and/or Amazon itself. I even tried to be helpful and cancel the return so I could redo each item individually, but Amazon's website would not let me. He still chose to take out his frustrations on his customer instead of Amazon. The only thing I was glad about was that I had a chance to demonstrate to my daughter how to remain calm while still standing up for yourself when dealing with a bully. Reading other people's reviews for this store, it is clear that he needs customer service training. Being rude and confrontational with your customers is inappropriate no matter the circumstances. I'll be taking my Amazon returns to Kohl's from now on and will not use this store for any other shipping needs. read more

Went to mail some items today that were long. They quoted me a price of $248. I said no and he tried to get the price down and I said I was going to call my son. He said don't do that I can get it down. I called my son anyway to check with him. The items were for him. He has a business and said that was way too much. So I told the salesperson no and he got the price down to $148. My son said that was still too much. So I left. Then I went to the UPS store in Montgomery. They gave me a total of $90, which was $40 for shipping, $40 for the box and $10 for the packing. Total $90 was a lot less than $248! I told the man in Montgomery about his price being reasonable and about my experience in the Blue Ash Store. He asked me how much they were going to charge me and he said he has heard lots of people were having the same problem. $248 is 175% more than $90. Be careful! read more

The sales guys were nice enough as a friend dropped off a couple of parlor chairs to ship to Massachusetts after a mutual friend passed away, so everything was done by phone. The total price ended up being $575 for freight and packing, which is really a much safer bet for furniture. I didn't have the chance to check with any other UPS store as that is where they were dropped off, but it seems really high for a couple of five pound chairs, and the weight on the invoice is listed as 98 pounds. Totally don't get that. They were packed well and arrived fine. This was a once in a lifetime thing, so it is what it is. read more

Absolutely rude customer service. I shop through Amazon like everyone else and one of the best parts of Amazon is the ease of returning orders and I have ALWAYS returned them to a UPS store and with my business down the street, I use this UPS Store the most. The store was understaffed by only having one person working and a line was starting to build up. I understand the worker's frustration as the customers continued to mount, but there is also frustration from customers who are away from work and should sit in UPS with an Amazon return for 15-20 minutes. She then asked if anyone just needed to drop off and didn't need a receipt. I asked as I only needed to be scanned and I didn't need a receipt. She looked at me and said, "No I have to scan it." and the tone even had a customer behind me say, "wow." The other customer also added this is why I go to Kohls to return items from Amazon. When I got to the front of the line I had my email out on my phone and ready to go. She scanned and I said, "thank you," and started to walk away when she said, "no problem sir ill tape the box." Kind of taken back on her tone and demeanor I told her I've never taped a box up for Amazon. But it was never even about the taping of the box, I would have been more than happy to do it but how she spoke to customers was extremely rude and I will take a fellow customer's advice and start taking my returns to Kohls. read more

This store is the absolute WORST!! Owner is rude! Told to hurry up with my amazon return packages and I actually had to tell him to RELAX! We are ALL CUSTOMERS HERE!! He's just terrible and I will NEVER go back!! If I could give 0 stars, I would! read more

RUDE! I ask for a receipt and he threw it on the counter and tossed the package on the floor.