Cancel

Open app

Search

The UPS Store

2.3 (55 reviews)
Closed 10:00 am - 4:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

Recommended Reviews - The UPS Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Manager information
Erica H.

Went to drop off Amazon return items and the customer service was awful. Amazon has an option to drop off at ups stores. Usually you just drop it off and they label it. For some reason the option I had was "customer pack" I did not have the box taped. When I arrived I was informed it needed taped and they would charge me $2.99 just to tape the small box shut. Avoid this UPS store at all cost and go to the two others in Mason or Springdale.

I had documents printed from my email and scanned documents. Had about 25-30 pages done (most of them were black and white) and was charged $80 for this and most of this was for the service. I had 14 emails sent and was charged (2.99) to open EACH email and hit a print button as service fee. The person never informed me of a service charge for each email (I would have sent it all in 1 email instead). If I were informed of this, I would have in fact done this all in a self operating machine. Apparently opening an email and hitting print button is a very tedious task and hence they charge the fee for each email. ASK ABOUT SERVICE FEE BEFOR DOING ANYTHING IN THIS STORE. I used to do this kind of printing from UPS all the time and never had this kind of crazy service fee. This is not a UPS general issue. This is specific to the person who did the job today and this branch in specific.

UPS Store, Blue Ash, OH

The man that waited on me was extremely rude. My Amazon return said to drop off my items to UPS store and that UPS would take care of boxing them and sending them back. I had eight items that had different return codes attached to them. The man was rushing me, and saying very rude and condescending things to me. He even told me at 5:10 PM we close at 6 PM and you have come in during rush hour. Now hurry up so I can get these customers as he tapped his watch. His tone was extremely rude. He basically told me I don't care about you as a customer. I want to take care of these other customers. I've never been talked to so rudely in my life. I told him I would never come back to the store and he told me good that I would not be missed. I'm glad I won't be messed because I will never ever come back to this UPS store again. This is the poorest customer service I have ever experienced. if this is the way this man wants to treat his customers then he should not have a store. No other UPS store treat you this way and if this is his representation, then he should not be in one.

See all

5 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

RUDE! I ask for a receipt and he threw it on the counter and tossed the package on the floor.

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

I needed to ship a bunch of clothes plus a few breakable items. The service was great and everything arrived intake and well packaged.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - The UPS Store

Review Highlights - The UPS Store

I called into the store and asked if he would mind coming out to grab my (prepaid) package from me.

Mentioned in 2 reviews

Read more highlights

Mailboxes By Design - Long lasting All Aluminum Mailbox and post. We do all the work. Many to choose from.

Mailboxes By Design

(2 reviews)

This company went above and beyond any expectations I have had. My son hit the mother of all…read moremailboxes, one that was so finely constructed, it would be impossible for us to fix on our own. After looking at several options and getting recommendations, we chose Mailboxes by Design. I spoke to Beth, who was outstanding in communicating with us in a timely manner about their estimate and job details. Two days later, I receive a very happy mailbox owner who was shocked and amazed he had a new post installed already that he could not be happier with. I would recommend them in a heartbeat!

Worst company ever! I ordered 2 replacement pieces for my mailbox off of their website. The door…read morewith the knob is exactly what was pictured....but they sent me a door with a ring???? When I called to discuss, the woman was completely RUDE and told me that I can return the items for a 20% restocking fee. What?! You sent me the wrong item! I returned the items and received a refund for $76 on a $95 purchase. Scammers!! What business in their right mind needs to charge a restocking fee....except those that are incompetent and CANNOT stand behind their product!! Guess they can just mail the wrong parts to you whenever their low on sales and still make money off of their customers! I am a business owner, as well....our repeat customers LOVE us because we stand behind our products. I would NEVER disrespect them like this. Good luck with your piece-of-crap mailbox business....because you can only screw your customers once....NO REPEAT customers for you. I will be sure to tell all of my 300+ neighbors in our subdivision that have the same mailboxes. AND I'll make sure that they all pass it on to their family and friends and co-workers, etc. Trust me.....their are other more DIGNIFIED businesses that sell mailbox parts besides you. Go F- yourselves!!!

The UPS Store - shipping_centers - Updated May 2026

Loading...
Loading...
Loading...