I had an excellent experience at UPS Store #4448. The store is consistently clean, well-organized, and professionally maintained, which makes every visit pleasant and efficient. What stands out most is the staff. They are knowledgeable, friendly, and work quickly without sacrificing attention to detail. Whether I'm shipping packages, printing documents, or handling mailbox services, the team is always efficient and helpful. Even during busy periods, they keep things moving smoothly and treat customers with respect. It's clear that customer service and operational excellence are priorities at this location. Highly recommended for anyone looking for reliable and professional service. read more

I went to the 680 Johnson Ferry Road location around 5:30 PM on Tuesday, September 29th, to get a one-sentence document notarized. I had called ahead and confirmed the notary was in until 6. When I arrived, the notary quoted me $2 for the notarization, a $3 "convenience fee" for not having an appointment, and a $15 "clerical and administrative time" fee. Their fee card states that this clerical fee applies to complex documents such as powers of attorney, wills, and deeds which require more time. Mine was a single sentence, so I asked her to review the description. I've had many documents notarized at UPS stores over the past couple of years and have never been charged anything like this. Instead of reviewing the fee, she asked whether I was uncomfortable with her as a notary. I said no -- I just didn't understand the fee. She then asked if I had another copy of my document. When I said no, she asked to see the one I had, and I assumed she wanted to reconsider the clerical fee. Instead, she took a thick black marker and struck across the document, making it unusable. I left without it. The next day, my bank notarized the same document for free. I dropped it at the UPS store at Sandy Springs Place for shipping. I asked the notary what the fee would be for this document for future reference, and he confirmed the charge would be $2, with no admin or convenience fees, because it's one sentence. If you need a notary, I'd avoid the Johnson Ferry Road location. The folks at Sandy Springs Place were friendly and far more reasonable. read more

Taylor was amazing to work with. She was friendly, patience and partnered with me for a large shipment of personal items. I felt comfortable and confident that she took good care of my things. A true pleasure! read more

Repeated complaints listed here about the male worker. DO NOT SPEND MONEY HERE! The man is extremely rude! He told a customer he was going to steal her Amazon package - which he later said was a "joke", but when the customer did not find it funny, he began to argue. He said he will COPY HER ADDRESS and come to her house to "argue"!!! It was terrifying to say the least, I took this pic of him memorizing her address! read more

The UPS Store - Rude male working who told us he was memorizing a customer address!!!! - Shipping Centers Near Me - Atlanta, Georgia

I literally get anxiety every time I think about having to go to this UPS location. They act like I'm an inconvenience if I need their assistance at the register and not using the Amazon kiosk. Today's experience was the worst! No one was in the front when I walked in. So I said "hello". No response but I did hear someone moving around in the back. So I said "hello" Again. At that time Will appears and says "I heard you say hello the first time. I will be with you in a minute ". He's customer service is a big fat zero! From now on, I will go out of my way to go to another location. read more

Another good experience in this UPS Store. Great people, zero wait time, kindness & mission accomplished.

The employee came out to get the a frame at 6:59 and won't allow me to come in to drop off a package.

USPS in sandy springs near the medical center is the best. Aja helped me and was excellent!

Their reply totally disregarded the complaint. I was going to ship with them. The clerk said that they charge $15 in addition to the shipping fee. Worked for UPS for 43 years so nice try with the deflection. Your own reviews show how bad your service is and a nearby UPS Store services many of the customers you drove away. The poor service at these franchise locations damages the reputation of a good company. read more

Aniya was wonderful. I called before coming and was greeted by her and my questions were answered nicely so I decided to stop by. The location is open on a Sunday which is already a plus, and when I got there I had a rolling cart full ups returns that needed to be individually scanned and she was incredibly patient and helpful and never made me feel rushed. I can't ask for more from a UPS store. It looked like she was by herself and could've used some help but she would've never known it the way that she handled everyone in the store. Lots of have a nice days etc. i'll definitely be back read more

Staff is friendly and always helpful no matter what you need done. I recommend using this store.

Quick, convenient. Had to have documents notarized and would be 5 Star but they had a black pen at counter. Normally not an issue but blue is REQUIRED for notarizing. So had to do it again another day. Tip: throw away the black pens, only have blue so no one can make this mistake read more

They were quick and diligent - helped me get returns out and processed quickly and easily. Would recommend this location!

Although the girls were nice when I sent out my "guaranteed" over night package, the male worker was incredibly rude and difficult when I called to complain that my package took two days to travel within the state. I initially was on hold for 10 minutes, then the phone was not answered for 1 hr then when I asked for the gentleman's name he refused to give it to me.Had the service not been guaranteed, I could have delivered the package myself. I paid 50$ for false promises. There was no disclaimer re: TSA, weather, etc. This is their primary service.Absolutely unacceptable. read more

The worst customer service I've experienced in a while. Owner/manager extremely rude, racist & unprofessional for no reason. I wish these locations would just put a policy in place that customers need to buy tape. No issue purchasing the tape but don't offer to tape the box and then have an attitude about it. read more

Per Yelp, I was 10 minutes out from closing. When I called to confirm the hours, the jovial Misty confirmed & told me to be on time as the crew was walking out at 5P on the dot! She did so with humor yet was serious. She gave me that same type of vibe when I walked in & my wait wasn't as long as I anticipated. This location is one of the tidiest stores even with the massive boxes holding to be shipped out. The self-service supplies are well stocked along with other products to purchase. Misty's spirit is perfect for the hustle & bustle of shipping & then some store. read more

The UPS Store - 1.2.2021. - Shipping Centers Near Me - Atlanta, Georgia

I have shipped with UPS for work going on 12 years. This location has the worst customer service I have ever experienced. Every time I go here the customer service makes me want to start shipping via FedEx. If you are in a rush DO NOT go here. read more

If you have any sort of deadline on printing/copying, don't come here. Dropped off things to be copied and spiral bound on Wednesday, was told they would be ready on Friday. Showed up Friday, guy says "oh it didn't get done because the girl that was supposed to do it took the day off and she's not coming in today." Okay well do you know how to make the copies? "No." So, just no copies are being made for anyone today? "I guess not." What a joke! Had to go to another location because I had to have these materials today! read more

I really like this UPS location. I have been coming here for years; great improvement from previous years. Very clean and organized. Staff are always willing to do their best to help out with my shipping and stuff. Happy they finally have an automated returns machine as well! Thumbs up, please keep up the good work. read more

New owners and you can already see the corporate greed infiltrating. For a simple notary they now have fees attached to them and they weren't straight forward with informing those changes. Just charge a price and leave it there!! read more

am deeply saddened and outraged to share my recent experience at a local establishment, where I witnessed an unjust and discriminatory act of refusal of service towards me as black man. It is disheartening to see that such racial discrimination still persists in our society, and it is important to shed light on this incident to raise awareness and demand change. Brent Taunton is terrible! A bit racist I believe. He refuse to render service after I complain on one of his employees. Terrible location! My company and I will not do business with this location ever again. They continued to help a white customer as I was denied service. read more

I stopped by to send off a letter and the process was very easy and quick. The customer service is amazing

Unfriendly, horrible service, rude. If I wanted to be treated this way I'd go down the street to the USPS on Glenridge. The employee tried to tell me it would take up to 10 days to get a surface shipment to South Carolina. Heck the USPS can beat that! She's doesn't show me the pricing options, just quotes a $25 charge for ground service, doesn't explain the make-up of the charge. I will take my business elsewhere in the future, even if I have to go to the USPS. I had a similar experience with this employee a couple of weeks ago when I needed to send a mailing overnight.... Never again! read more

Better than 5 stars! The staff here are amazing. Very clean and organised location. One of the best UPS stores I've been to. BJ was really helpful to me, made sure all my packages were taped properly handled plus he helped me get my stuff from my car. Very highly recommended! read more

Loved this location. Staff super helpful and not a long wait. I came in for ups returns with several large retailers and was greeted and was in and out under 5 mins read more

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What a colossal disaster. I ordered a professional print job from the UPS store website and received confirmation of print job and they took my money. Upon going to pick it up, the day before an important client meeting in which I would need these documents, the manager told me he had no idea what I was talking about and then began berating me in a high tone telling me to listen to him after he told me the same thing four times "THis is not our fault, this is UPS (brown uniform peoples) problem and you need to contact UPS). I told him I would like a refund for the service that was not delivered and he responded "NO" and began getting more and more angry with me - yes I was angry back but I left the store with no product, no refund and no recourse to receive a refund. This has not only turned me against the UPS store but also UPS as a whole. Worst customer service I believe I have experience EVER. I contacted customer service who agreed with me that the store should have provided me a refund and that my best bet was to reverse the charge with AMEX. How sad an experience. This man has no business managing a store and UPS has no business hiring individuals such as this. Still no refund, no print job (too late for that now) and no satisfaction. NEVER EVER AGAIN will I use UPS. read more

There's an employee here, Will, that refuses to help you if you're young and white. I have gone into this location multiple times to have one page notarized; all times he has argued with me on how it needs to be filled out. Every time my document gets denied because it's ineligible or stamped incorrectly. I live paycheck to paycheck so I can't afford to keep going to get the same document notarized bc an employee won't listen to what I have to say. Corporate office is impossible to get get ahold of too. read more

I've been to this location several times this year and I wasn't satisfied with the service but most recently ownership changed and you can tell ! Upon entering the store I was welcomed with a warm smile from the staff and to top things off the service is fast, efficient and reliable. Anyone looking for quality service in the area I recommend this location ! read more

Brent was really nice. I'm waiting here and hear him answering calls, being as sweet as pie and so professional. read more

The UPS Store - Shipping - Shipping Centers Near Me - Atlanta, Georgia

Came In here for finger printing. The woman said they don't do it anymore and moved on to the next customer wouldn't help me with one simple question. Brent said he's the owner and was insanely rude and told me to " have fun". When I tried to ask a question about the place they were telling me does it instead. Absolutely unnecessary and disgusting behavior. Had a simple question and this is how I'm treated. read more

very helpful, easy and quick service! this is my favorite ups location on the north side

Brent and his staff are remarkable. We had a recent need to use The UPS Store for their notary services. In this time of COVID, it needed a little extra planning and effort and Brent did not blink. He instructed us what we needed to do and then helped us execute the situation. The extra care and effort that Brent provided us was helpful and appreciated. Kindness and customer service are paramount to Brent's team and operation .... and he has made us a customer for life. Thank you Brent and The UPS Team at store #4448 read more

This is my favorite UPS store to use. The owner and Tayler both helped walk me through the best option of getting my package to its destination. The packing job was excellent. I would recommend them for any of your shipping or packing services. Thank you! read more

Great customer service and well managed location. They get the job done. Great for business customers. I will recommend to others

Exceptional experience getting a last minute notary complete with Tayler. It was busy but line moved quickly and everyone was greeted and got out of there quickly. You can tell the regulars have built strong relationships with the staff. Thank you Tayler and Will for your help! I will definitely be back! read more

The staff here was great. Service was professional and I like how organized the store is.

Worst UPS in this area. I don't usually go here but my usual one was closed early. The man working the counter was scrolling on instagram while I was waiting for him to take my Amazon returns. I told him I have some returns twice and he ignored me. Once he finally got off his phone he was moving extremely slow and couldn't figure out how to scan the items in. Absolutley no sense of urgency even with a line out the door. UPS off of Roswell a mile a way is much better. read more

The store was clean and organized. The staff were efficient and helpful. I was in and out in no time. Great service!

If you're desperate enough to wait an hour to get your fingerprints done then this is the place to go to on the weekend. Only 1 person works this entire store. Now how pathetic is that????? read more

The staff were very helpful and patient with me when I was confused about what format I needed to print some promotional materials on. Their advice saved me time and more importantly money. I would definitely recommend them. read more