This is our company's ACCURATE and FACTUAL response and review to Mike S.'s review and Andrew K.'s review:
We met Mike S. at his home in Oxford on Thursday, 7/13/2023 to view assorted handyman tasks that he wanted to have done. His real name is Mike F. We priced this punch-list job, and he agreed with the pricing. Our technician Arty went there to work on the list on Tuesday, July 18, 2023 at 10:00 AM. At that time Mike showed Arty what had to be done. Arty started in the bathroom. After about 45 minutes, Mike started to loudly argue with his wife, and I believe that there were one of two children present. The argument between husband and wife regarding the true ownership of the premises started to rapidly escalate in severity and loudness, and our Technician felt very uncomfortable and very threatened. He immediately called me at our office and I instructed him to quietly pack up his tools and leave the premises, which he immediately did, as our firm has a policy in place where we do not tolerate toxic work environments. Mike then called our office to complain that he needed us there due to the fact that other contractors were now on site and needed us to finish our work first so that they could do their installation of various components of the house. Mike was extremely argumentative, demanding, and threatening to me, and I politely told him that we will absolutely not be coming back to do any work for him. He then threatened to "trash" us on the Internet, which obviously he later did.
With respect to the review by Andrew K., these are the facts: I met Andrew on Monday, June 26, 2023 at his derelict multifamily house in the center of Shelton. He is actually from Oxford, not from Stamford as he indicated at the beginning of his review. He showed me at that time an unfinished 8 ft. by 8 ft. 2nd floor rear room in the rear of his property at the top of a staircase that he wanted to finish as a laundry room for his 2nd floor tenant who lived the rear 2nd floor apartment in this house which was built circa 1910. I noticed when I went up the staircase that all of the lumber comprising the outer left side staircases (as viewed from the street) was rotted and unsafe to traverse upon. I priced the drywall job, and Andrew approved the price, and arranged to reimburse me for the materials needed from Derby Home Depot to complete this job. Our Technician Tony installed all of the drywall on the walls and the ceiling and installed the flooring which Andrew already had purchased. When the job was completed, Andrew gave a lot of resistance and unwillingness to pay the bill, and started complaining to me about the outlet covers, how the room was compounded over the drywall seams, and the fact that the trim did not match the inner door trim where the tenant lived, in addition to other minor and superfluous complaints. I informed him that the trim on the door was indeed a part of the door as it was originally purchased, and that the trim could not be matched. He then continued to complain incessantly about the job, and the complaints were totally frivolous in my opinion. Nevertheless, he was the customer, and I decided to keep working on this laundry room until he was satisfied. Accordingly, I set up a couple of meetings with him with my staff, Arty (who did mechanicals), Jimmy (who did carpentry trim), and Danny (who did compounding, taping, and painting), and we all set out to re-do the entire job so that Andrew would be satisfied with the result, even though in my opinion he wanted the laundry room in his derelict property to look like a "formal dining room in a Greenwich estate."
I subscribe and adhere to the notions that the "Customer is king" and that the "Customer is right," always! We worked hard to satisfy Andrew, did what he advised us to do, and he still vindictively put a negative review about us on the Internet. He also put up "before" photos, not "after" photos, which was totally dishonest. I will be adding the accurate "after" photos at the end of this response. Our firm lost $1050 on his job, but we still performed well. We have done approximately 350 jobs since the end of the Pandemic and have not received any negative reviews since that time except for the reviews from these two aberrant, abnormal individuals. In addition, on our HIC License #0670556 up in Hartford, there is a clip mentioned, "No Complaints on Record.," which our firm is very proud of. Thank you, and I appreciate you reading this collective response to the two abovementioned Complainants.
Tim B.
Manager
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