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Southlake, TX

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Pure indulgence Aesthetics - Lounge kitchen

Pure indulgence Aesthetics

4.4(77 reviews)
0.6 mi

I've been going to Pure Indulgence since I moved to the area and I can't say enough positive things…read moreabout my experience! The entire team I've met is consultative and they allow time for Q&A to discuss plans for longer-term skincare plans, whereas many other med spas I've been to have taken a more transactional approach. Highly recommend if you're looking for Botox or other medals services in the Southlake or DFW area.

I had Botox done here about two weeks ago, and unfortunately my experience was extremely…read moreconcerning. This was apparently their last day of operation before the FDA shut this location down, something I was not informed about at the time. During my visit, they were aggressively pushing me to purchase a $750 package deal, which I'm very glad I declined. Not only did my Botox show absolutely no results, but I was never contacted afterward regarding what happened. I was not informed about the brand used, and no follow-up or accountability was provided. After I learned about the FDA closure, I reached out to them expressing concern since I had just received treatment there a few days prior. They never responded to my message. This level of negligence is unacceptable. Patients deserve transparency, safety, and proper communication especially when procedures are being performed right before a regulatory shutdown. I strongly urge others to be cautious. I am still expecting accountability and a proper response regarding what was injected and why there has been no follow-up or refund.

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Pure indulgence Aesthetics - Reception Area

Reception Area

Pure indulgence Aesthetics - Check in Desk

Check in Desk

Pure indulgence Aesthetics - Treatment Room

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Treatment Room

Jonathan Heistein MD

Jonathan Heistein MD

4.2(5 reviews)
1.4 mi

Omg, the receptionist in Dr. Heistein's office is devoid of any compassion or helpfulness. At the…read moresuggestion of a friend I contacted his office. I am trying to find a plastic surgeon for breast reconstruction following breast cancer surgery. I shared my intent and desire to see the doctor. I could tell from the beginning that this was a person who loves saying no. She was rude, condescending and had prejudged that I shouldn't see the doctor. She first tried to tell me to see the surgeon suggested by my oncologist surgeon. I told her I didn't care for his manner or plan for reconstruction and wanted to see Dr. Heistein. At one point well into the convo, she says, "I just don't know what it is you want." I want reconstruction on my breast on which I had surgery for breast cancer. She proceeded, without having even seen me, said that some breasts are just not candidates for reconstruction. Some breasts are mangled and have a big ball of scar tissue and just aren't fixable. She ( a receptionist, not a doctor) said that to me with absolutely no knowledge of my situation. She eventually told me that they take Medicare but not Medicare advantage and so can't help me. I said well, you take Medicare and she told me I would be paying a huge amount out of pocket. Still, she'd never seen me, hadn't precertified me or anything else. It was a horrible experience and I suppose I should be glad not to deal with this person ever again. Dr. Heistein should know how horrible this person is. If he knows and he's ignoring the issue, shame on him. If he doesn't know, someone should tell him how awful she is.

I cannot recommend Dr Heistein enough- when all else was lost, and it felt like I was up against…read morethe wall they were a breath of fresh air. He was a previous surgery that I had done with a very reputable group in town that went horribly wrong. I cannot recommend him enough, and I wish I would've gone to him initially. As I would not have been in this situation. One of my friends recommended him had a lopsided stomach, and breast Asian, as one of my implants had ruptured. My scars are smaller than what they were initially, and it's a better job than what I had the first time with my prior surgeon. Considering that this was a replacement, I cannot recommend Dr Heistein enough. What are you waiting for, book your appointment today, and you will feel right at home !!

The Tox - bodycontouring - Updated October 2026

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