I've had a mixed experience here. Dr. Yoo is absolutely awesome. He is very professional, and he seems to go out of his way to make patients comfortable and to save them money, so I would 100% recommend Dr. Yoo as a dentist, and I would give him 5 stars, but unfortunately I can't say the same about all of his staff, and they are who you will interact with for the majority of your visit.
On the plus side the office is small (but nice), and I appreciate that they don't waste money on extravagant office space. The TVs above the dental chairs are definitely nice to have during a visit though.
The last two times that I've been (in both instances) the hygienists doing my cleaning felt very rough. I specifically asked in one case for the hygienist to be very gentle in a sensitive spot, and pointed it out multiple times, but she continued to hit this spot repeatedly to the point where I was cringing in pain and had to stop her to ask why she kept doing this repeatedly.
And, yes, I already know that my gums are bleeding, getting told this over and over repeatedly throughout the course of single cleaning is not going to change that, and it doesn't make me want to come back when I'm getting berated constantly. If I didn't care about my teeth I wouldn't be there in the first place, so rather than berate me about not flossing, offer me some solutions, or try to make the cleaning less painful so that I come more often.
I will say my issues have only been recent, and in the past the hygienists I've had have also been excellent. Unfortunately at both of these visits I've also had issues with the front desk staff as well. The front desk staff were unable to answer my questions about the bill and which insurance plan was charged. When they did give me an answer it turned out to be incorrect, and I had to follow-up later over the phone to actually get a correct answer from them. So my overall experience during recent visits hasn't been good.
I'd give this place somewhere around a 3.5, but Dr. Yoo himself a 5, and if you get a good hygienist, and don't need answers to any billing or insurance questions then it's probably closer to a 5. read more