I've been a patient here for 10 years. The staff has been…read morewonderful. No complaints about my treatments. Dr. K is super nice. The office is cozy. Nice exam rooms with massage chairs and T.V. in the ceiling. Free parking.

Wonderful service with unbelievable staff members. Very professional.read more

The clinic threatens us over negative reviews (see attached). They use a free Yahoo email for…read moresensitive medical info and denied sending our files. They overcharge for everything and can't even send professional emails (see attachments). They do not accept insurance, they do not accept major cards, and they prefer to accept cash under the table; they do not provide any receipts, and Dr. WHO hires only newly graduated doctors to save salary expenses. Dr. WHO is aggressive and refuses any criticism. They care more about money than patient care, even recommending unnecessary and expensive procedures. Despite having dental insurance, they added extra charges. Today, the receptionist berated me for my reviews, damaging my trust. We found a better clinic; you should too.

I've had a mixed experience here. Dr. Yoo is absolutely awesome. He is very professional, and he…read moreseems to go out of his way to make patients comfortable and to save them money, so I would 100% recommend Dr. Yoo as a dentist, and I would give him 5 stars, but unfortunately I can't say the same about all of his staff, and they are who you will interact with for the majority of your visit. On the plus side the office is small (but nice), and I appreciate that they don't waste money on extravagant office space. The TVs above the dental chairs are definitely nice to have during a visit though. The last two times that I've been (in both instances) the hygienists doing my cleaning felt very rough. I specifically asked in one case for the hygienist to be very gentle in a sensitive spot, and pointed it out multiple times, but she continued to hit this spot repeatedly to the point where I was cringing in pain and had to stop her to ask why she kept doing this repeatedly. And, yes, I already know that my gums are bleeding, getting told this over and over repeatedly throughout the course of single cleaning is not going to change that, and it doesn't make me want to come back when I'm getting berated constantly. If I didn't care about my teeth I wouldn't be there in the first place, so rather than berate me about not flossing, offer me some solutions, or try to make the cleaning less painful so that I come more often. I will say my issues have only been recent, and in the past the hygienists I've had have also been excellent. Unfortunately at both of these visits I've also had issues with the front desk staff as well. The front desk staff were unable to answer my questions about the bill and which insurance plan was charged. When they did give me an answer it turned out to be incorrect, and I had to follow-up later over the phone to actually get a correct answer from them. So my overall experience during recent visits hasn't been good. I'd give this place somewhere around a 3.5, but Dr. Yoo himself a 5, and if you get a good hygienist, and don't need answers to any billing or insurance questions then it's probably closer to a 5.

Best place they are very friendly and professional Dr. Navi…read moreBrar Helped me he pulled out one of my tooth I don't feel pain even for a second

I've gone to Albany Dental for years before this & loved the level of service, BUT this past month…read morethey flushed that all down the drain. I went in for a night guard at the end of Aug. 1 nightguard. It took until the end of Sept and 6 appointments for them to get it right. They blamed it on the company that makes the guards & they blamed it on miscommunication. Yet, in the middle of covid they had me come back 4 more times than I should've had to. First it didn't fit, then they'd done the wrong impressions & needed more new ones, then they had the wrong one made (I only needed one for my lower jaw yet they made one for the upper for some reason). It was like the case that never ends. Then, when they had the upper nightguard instead of the lower, Dr. Nanji came in to "apologize". Not a great apology to say that the $5 Starbucks gift cards I had been getting since after the first screwup/second appointment were "the least I can do" but that she hoped I could forgive them & continue coming back. And maybe I would have if this story ended here. While she's apologizing, she tells me that she'll work with the office manager to give me some money back on the nightguard, which would go back into my benefits. The trouble with that was that I no longer had access to my benefits, not since just before the 4th appointment. She did not believe me and was quite condescending as she asked me why I didn't. You have screwed up something that should've only taken 2 appointments/just over a week according to what I was told in the initial appointment, how dare you treat me like I'm lying. Then, I leave the office with an appointment to come back the next week and multiple promises that it would finally be the one when I would finally have a nightguard. I get a call from the office manager, Linda, a few hours later. She tells me that my stuff will go through her now, that she's very sorry it took this many appointments, etc. She then tells me she'll give me $150 office credit AND $100 gift card of my choice. I confirmed with her that I would be getting BOTH office credit AND a gift card, to which she said yes and RECONFIRMED. The 6th appointment did end with me FINALLY having a nightguard (the correct one & it fit!). As I left the office, I checked with the ladies up front for my compensation as promised by Linda only to be informed that no one had told them about any gift card but that there was $150 office credit on my file. The ladies at the front desk tell me that they'll have Linda call me to sort it out since everything goes through her now. A few hours later, she calls me. On an unknown number. Why would I answer an unknown number, when we live in the age of spam/robo calls? She then has the audacity to try to gaslight me about our previous phone call by telling me that what she had offered was the office credit OR the gift cards. That there must have been some miscommunication. This whole situation is one "miscommunication" after another, you'd think they'd learn after the first couple times. After this whole situation going on for more than a month, she made it worse by trying to trick me about what I know I remember & what she confirmed with me. She tried to twist it as me telling her that I didn't want a gift card because it would be of no use to me (uhm in what world would a gift card of my choice not be useful). At this point I was absolutely done with the whole thing. I told her that I would much rather have a gift card, to which she agreed - and I did actually get it! As stated above, I might have forgiven them & come back if it wasn't for the continued bad treatment. Then the only thing that I would be coming back for was to use the credit they had given. Now, after all of this, after Linda tried to gaslight me, I don't ever want to go back. Their treatment of me this past month was ridiculous & their half-baked apologies continued to make it worse. Thank you, Albany Dental, for wasting my time and for putting me & everyone I interacted with more at risk for covid.

Staff and Dentists are great and very friendly. Dr. Zarsky is great at explaining everything he's…read moredoing. My husband and I have been going here for years and will continue to do so.

The first and greatest (two) tooth ex​traction experience of my life. Dr. ​Zarsky always has time…read more​for my q​uestions, a​nd answers in detail. I'm new to the area and it's been a fantastic first month of visits to this dental office.

I've been going to Princess Elizabeth Dental from the start. The office is clean and modern. The…read morestaff are very friendly and I rarely wait more than 5 to 10 minutes before going into the chair. I particularly like the Hygienists who are always positive and sweet and the Dentists are professional yet casual enough to keep a nervous patient calm. I appreciate the care that they have always provided me.

I recommend NOT taking elderly people here that need dentures. We took my dad here to get just…read morebottom dentures but told we should do both with the bottom being a two prong implant type dentures that is suppose to hold better than regular dentures. That was a mistake. Since getting them my dad's dentures continually move. We have had to take him back to the dentist 4 or so times over the last 6 months and they STILL ARE NOT holding well. The dentist has been accommodating each time doing adjustments saying they should be good and never are. I appreciate that they are accommodating but the point here is that the teeth are stable and they never are so what did we pay all that money for, to continually have to bring my dad back every month? Not happy with this.

My family has been going here for general and urgent dental care for more than twenty years. They…read morehave a strong focus on preventative and painless dentistry, and I can't say enough about how excellent the support staff are. They handle all the claims and time the visits expertly with a smile and great attention to detail. I have a lot of stories to tell about this place -- how my husband's terror of dentistry has been hugely diminished, for instance -- or how friendly everyone has been to our son as he's grown up. I consider it a job well done that at 22, he books appointments for every six months and has zero apprehension about having anything done. This is an attitude that will serve him well his whole life, and it doesn't develop without a lot of pleasant dental visits. I often find myself wishing that the way this office handles patients were what we could expect in all other health care encounters; if it were, we'd have much better population health. This practice also buys equipment that enables them to make dental prosthetics like bruxism splints, which means you can purchase them directly at lower cost. After grinding through several of the softer splints, I purchased an acrylic splint that has served me for several years now. Special props to Helen the hygienist, who is so gentle and kind that I literally envy her children for having her as a parent. And also of course to Dr. Carlos Patrickson, who started this practice and served as an Army dentist before marrying and raising a large family. You can trust him and all the staff with everything from cleanings and checkups to complex procedures and surgeries. Go to Cloud Nine... you have nothing to lose but your fear!

Went to see this office regarding some dental work. I had needed a crown done and have excellent…read morecoverage through both my husbands and my health benefits plans however was charged for the work regardless. It seems there was some confusion regarding this matter I had heard from the reception desk it was covered as well others within the office had heard this , but to my surprise I was sent a bill and when I called I was told this work was not covered because it was coded as cosmetic not necessary . Well the filling was 40 years old and certainly gave me some troubles otherwise I would not be in the dental chair, now a more experienced dentist would have realized this and the coding would have been different but not so in this case. Now after much discussion with a variety of individuals other dentist included , I felt that a fair solution to this would be to share the cost , this seems to be a solution that has a good outcome for all and was recommended by others. But much to my dismay Dr Carlos refused that solution as a result I feel he is not interested in any long term patients but is only after following financial rewards, this philosophy is not one that instills confidence especially in any health service profession

One day back in 2004 , I broke a tooth. There was a new dentist office just down the road. Dr Kim…read moreBoldt Summerside Dental . From then on, she is the only dentist I have had. Prior to her, I had some doozies of a dentist ( one who told me I had a rotten tooth and it needed pulling. I still have that tooth and it is in great shape ). Another dentist I had told me in 5 yrs I will need dentures ( I still have all my teeth ). So when I went to this office, I was apprehensive. Long story short... she saved the tooth. Since then she is the only dentist I would ever trust to work on my mouth. Her staff are amazing and take great care with their patients. Her practice has expanded quite a bit but the service is still the same. they tell you straight out and do not recommend any work that does not need to be done. If I could recommend a dentist, it is this practice. And that my friends is the tooth and nothing but the tooth !

Had three bad experiences…read more First. Had a regular check up and cleaning done, everything went well. After we were done I was put into a side room full of merchandise and was trying to be talked into buying a very expensive electric toothbrush. I kept saying I would think about it, after about 5-10 mins trying to push this product in me they finally stopped and took me to pay my bill. Second time I needed a retainer replaced for my front bottom teeth. Thought everything went well till a couple of hours later I started getting a very bad headache. Thought nothing of it. After a couple of day I went back to get the retainer readjusted. Took two separate visits till it was done right, instantly the headaches went away. About a month later the retainer broke off of my tooth and cut my tongue, so I took it out myself and threw it away. My third visit was for a cleaning and check up. All went well till the billing. They put I through and as I was about to leave I checked to see what they charged me for. Two procedures on the bill they didn't do, X-rays and fluoride. I brought this to their attention and I was told, "we'll get you next time". I believe that is insurance fraud, but what ever. Let's just say I found a new dentist in the area. Super happy now.

Dr. Psakas and his team are the BEST! From the minute you walk in the door, the team at the front…read moregreets you with smiles. These girls are on their game....dealing with all insurance issues and whatever else may arise. The girls in the back all say HI on your way back to the dreaded chair. I myself, have some huge teeth problems. Dr. Psakas and his team listen to your concerns and when it comes to the work....it is GENTLE!!! See ya Oct. 5 !!! Thanx Sherry 10 drills outta 10!!!!

Have been coming here for a few years- great service and very professional. Would highly recommend…read moreDr. Leoni as your dentist!