I've been seeing Dr. Jake for quite some time, and I've had a consistently positive experience. He is friendly, knowledgeable, and takes the time to explain everything clearly. I highly recommend him to anyone looking for dental care read more

Very good dentist and staff ...I am not a good patient as get super anxious and the freezing makes me feel really unwell ...Dr Parmar listened to me and was very understanding and helpful ...stopped when I needed a break...this clinic is all about the patients and the customer service ...they are flexible and willing to help . read more

The staff is welcoming , Dr Jagbir Singh is very wonderful and takes you step by step . I was super hesitant in coming to my appointment but after the great service that I received today, I look forward to my next appointment and the challenges with my dental work I will not be hesitant to make my next appointment. Thank you again. M. Bacovsky. read more

Seen one of the new Dentists and I was pleasantly surprised as I only seen Dr Marshan. Happy again. Clean office. read more

I have been coming here for a few years now. I have brought my elderly mother and father here too. Dr. Mich is a phenomenal dentist and has an extraordinary bedside manner. Just this AM I got a call before the sun came up and my father was in serious pain. We got him in and taken care of within an hour. My dad who trusts no one now seems to like and feel safe coming to the Smile Zone. The front desk staff, especially Aiesha, are cheerful and understanding. I really can't say enough about this place. They are professional, clean, and I believe the best at what they do in this whole city. I am not covered so they are always quite transparent with the charges. They don't do more than they have to and I find it very affordable, even out of pocket. I trust this place. They even let me pick my favorite color of toothbrush (and sometimes I get two!). It's the little things too that make a place awesome. Thank you Smile Zone for making this our tooth home. read more

April 5th, 2024 A root canal was to be done. With care and reassurance, he told me what he was doing. He would ask if I was ok, I tried to say yes, I put my thumb up. But it went well. Thank you all at Smile Zone read more

I saw Dr Marchand and his assistant last week for a dental procedure I was very anxious coming to the appointment, but with Dr Marchand's excellent bedside manner and explaining everything I was quite relaxed. I highly recommend the Smile Zone I am a retired Registered Nurse read more

Dr Marchand removed my molar, bone graph required and put in a new plant. Excellent job on my tooth plus the cost was reasonable. Professional and friendly. 5 stars for the dentist. Sorry the front desk staff I give them a 1 star. The staff closed my account half way through my procedure after my bone graph. Dr Marchand was wondering I did not return since he ordered the hardware for my implant. Overturn of staff at the front desk. Perhaps training require. Too bad Dr Marchand is only on the south side, otherwise I would continue to see him on a regular basis. read more

I seen a new dentist ( Dr Sonya) and all I have to say she is amazing. Talks you through everything, explains everything and just very very kind. I will go see her again. I also have to say the Smilezone for me has been an amazing place to go to. They have a lot of good dentist there. All the other staff there have been really awesome as well. So if you're looking for a new dentist check them out. read more

They follow the Alberta fee guide, which is great. Dr. Marchand and my hygenist, Moe are great. The only thing that needs addressing is, they need to upgrade their equipment badly. The feedback I got from referrals is that it's too outdated. I will continue to go because of the great care I receive. The front end has had problems with my appointments not being in the system. read more

After three years of dental cleanings at this office, my gum bleeding has gotten only worse. Now when I floss, my gum definitely bleeds more easily than even before I went in for my latest Aug 2019 cleaning. Some parts of gum that weren't bleeding before the cleaning now begin to bleed very easily during flossing, which is ridiculous. During the latest cleaning, even the hygienist suggested I go for a specialist in the future for gum treatment (instead of coming back to their office). Also, only after two years had I found out by myself that numbing gels can be used to reduce gum sensitivity during cleaning, but nobody in the office told me that option during my first two years of cleaning, during which the scaling hurt my gum so much. They saw me in pain but never offered the numbing until I asked for it in my latest cleaning. That was just careless on their part. Overall, I feel that my gum disease hasn't improved at all, if not gotten worse from this office. I don't recommenced read more

Friendly, gentle and professional They took my fear of dental work very seriously. They mad all efforts to make me feel more comfortable before, during and even after the procedure. No guilt trips about mouth health No condescending during assessment They didn't overwhelm me with information or options. Very gentle Making an appointment was very easy. (They also we're very understanding of my fear over the phone and made me feel comfortable about making the appointment) they send you a confirmation/ reminder text message the day before your appointment. They also direct bill to my health insurance which made things even easier. Overall one of the best dental experiences I have had in over 20 years. I will be back. Highly recommended I am thankful that I found them. read more

Staff are friendly and dentist explains everything as he's doing it. Here's the thing... I went for two fillings and left with some of the worst dental pain I've ever experienced. The pain following these routine fillings was awful (10x worse than getting my wisdom teeth out). A year after the fact I have nerve pain in one of the teeth that received a filling and have a terrible gap left in between my teeth that has become a place for food to sit (and will likely cause a worse cavity in the future). There are tons of choices for dentists out there id avoid this one (especially for fillings). read more

Dr. Mitch Marchand did my 2 wisdom teeth extractions and I have nothing but great things to say. The front desk staff were very accommodating and helpful with my difficult insurance. Mitch met with me for my consultation where he explained the x ray and CT beforehand, and the procedure was done the following week! He was very easy to talk to and listened to all of my concerns. I went for 3 post op appointments as I was moving out of the city and wanted to make sure there were no complications and I never got the sense that I was bothering him or taking up too much time. When I am back in yeg, I will definitely be seeing him for all my dental needs and would highly recommend! read more

My husband and I live right across the street from The Smile Zone. It wasn't until just this past Saturday that we desperately needed a dentist. My husband had a broken tooth, with exposed nerves. He was in a crap ton of pain so I got onto Yelp to see what was available. We walked in just shortly after it opened (which is 8am on Saturdays!!!!!) They got my husband in right away, processed our benefits cards, and yanked that tooth out for him. Zero charge, and such great staff. Both of us were super impressed with how seamless the procedure was. My husband isn't a fan of dentists at all, but even booked another appointment to get work done. Definitely a huge thank you and massive relief for my husband. I'm curious as to why they would have given him a prescription for antibiotics and not pain killers though.... But definitely a huge thank you! read more

I have had such an amazing experience with the staff and Doctors at Smile Zone! From my first appointment Monday to my Surgery Today it has been a comforting, and pain-free process. As a patient with fear of even the simplest dental procedure, I have not had any anxiety in the slightest with the sedation offered with my extractions. With explaination every step of the way, I felt at ease and assured that I was safe and that my best interest and we'll being was first priority. Thank you Smile Zone. read more

I have terrible dental anxiety due to issues with my previous dentist. I haven't gone to the dentist in longer that anyone should go and had to have alot of work done. I explained to the dentist about my anxiety and they were so nice and never judgemental once during my appointments so far. They made sure my mouth was fully frozen for any work I needed. I still have some work to do and will definitely be making this my new dentist read more

Short story: the receptionist treated me terribly over an insurance mixup and embarrassed me in front of other customers because I couldn't afford $500 for a cleaning and exam. I walked out not having any services done and cried in my car for 30 minutes for how I was treated Long story: Two years ago when I came to this dentist office for the first time (the only time) I had an overall good experience. The hygienist was incredibly nice and the dentist very informative. Today was the complete opposite experience and I will no longer be returning. I booked an appointment for my first cleaning and exam in two years on Monday. They called/texted me Thursday to tell me that there was an issue with my insurance, I gave the receptionist my insurance numbers and she said if there was any issues she'd give me a call back, there was never a return phone call so I thought everything was okay. When I went in today (already feeling embarrassed it had been two years since I've had a cleaning due to no insurance btw), the receptionist quickly tells me my insurance is terminated, questions if I'm even in school, and is overall treating me like I'm an idiot. She told me the price and I told her I couldn't afford that (in front of other customers) and asked if I could pay upfront and submit my receipt to my insurance to be reimbursed. She told me there's no way I'd get my money back because I don't have insurance (I do there's just a mixup that I'm not able to deal with on a Saturday but could have Thursday or Friday if I received the call back like I was supposed to). So again I had to say, in front of other people, that I would have to cancel my appointment because I couldn't afford $500 for a cleaning and exam. I then spent the next 30 minutes crying in my car because I felt embarrassed and was overall treated terribly. I know how insurance works, there's always mixups and I don't blame the office. But there's a way to explain it nicely and I did not receive that courtesy. I've already booked an appointment elsewhere read more

The Smile Zone provides state-of-the-art dental services with a large space, spanning perhaps 8 dental "workstations". The staff are friends and the dental hygienists are knowledgeable and easily approachable. They are probably a great place to get serious dental work done. I find them a little too expensive, since I get basic cleaning work done here. Have been here twice in the last one year and I like that they automatically get a new appointment for you after six months or so with good reminder service provided by their staff, including an email reminder to re-confirm your appointment. In this manner, I feel safe in their hands and don't have to worry about doing my biannual cleaning. So, apart from good dental services, they always send you home with a goodie bag, consisting of a small toothpaste, brush and floss. It seems sort of redundant, but I still like that because I use the small toothpaste in my travel pack. The high prices of Smile Zone are understandable when you see high quality coffee, drinks available in the waiting area which seems rather redundant for a dentists' place (did you know coffee stains the teeth?). I guess, in general I have no complaints of their service. It really is good - but as dentists are always expensive, I wouldn't necessarily recommend this place for people looking for basic health and cleaning services. read more

Doctors are great! I like the technology there and how they set it up their station. The reception Amber, I am not sure if she is still there, as I do not see her anymore was very rude lady. I did had many miscoding for my insurance claim, if I did not ask her to look into again and again it would cost me big $$$. Overall satisfied with the service Dr. Andrew is very good read more

excellent service always. dental hygienist Jasmine was gentle and although I had to wait 20 minutes, I didn't mind after receiving the service. read more

The only reason why I went there was because it is very close to U of A campus and it is part of the dental network for students. However, to my surprise, they do not accept direct payment from the insurance company. I have to go there twice last year to get my wisdom teeth removed. The first time was so-called "new patient examination", where I waited 30 mins to see a dentist. He looked at my teeth for like 5 mins and told me I could get them removed and that was it, except I have to book ANOTHER appointment for that! This 5-min "consultation" costed $65??!! Lucky for me, the insurance company would cover it, except the front desk messed up the calculation and I was charged with $17 extra. She seemed very impatient and was chatting with her colleague the entire time. When I asked her about the bill, she told me the $17 would be used as "credit" for my next visit since refund would be TOO MUCH trouble. Then I realized that she entered my birthday wrong too!! My insurance claim would totally get rejected if I didn't point it out to her. I decided to give them the benefit of doubt because one person's lack of professionalism and incompetency cannot represent the entire corporation, so I went there again for my wisdom teeth removal. The operation itself went smoothly. However, I was a bit upset when the bill came. First of all, I was never explained how I was going to be charged before the procedure (since the percentage of cover depends on the service I receive, which varies from 60-80%). The bill showed that my insurance would only cover 60%. When I asked them about it, the response I got was, "go ask your insurance company". After I called my insurance company, i was told that the dental office should explain to me each of the charges since they were the one providing the service??!! So I was pretty much being kicked back and forth like a ball!! Definitely the WORST experience ever...will never go there again!!! read more

This is my new go to dentist!! Dr. Mitch is awesome!! Super friendly, knowledgeable, and puts you right at ease. Everyone else I've dealt with from the receptionists, to the hygienists, to the dental assistants; are awesome as well. Came here initially when I knocked a crown loose and have came back several times to have other work done because I really enjoy the staff and quality of work. They are also super clear on what the charges will be and what will be covered before the work is done- and give you the option of deciding for yourself without pushing treatment. That being said though,the prices are some of the best in Edmonton!! I would highly recommend the smile zone to anyone looking for a great dentist in Edmonton! Thanks again Dr. Mitch and staff for my beautiful smile :) read more

I am honestly surprised by the reviews for this place. I've been going to the smile zone for about a year and a half and I won't go anywhere else. I am one of those patients that don't freeze well and find going to the dentist a painful experience. I have to say that since I've been seing Dr. Andrew, I haven't had any painful experiences. The staff is friendly, the place is clean, and I have no complaints about the services. I've had cleanings, filings, a crown and a dental implant done. I just finished the crown and implant yesterday and am so happy with the result. The porcelain crown matches perfectly with the rest of my teeth and I can't help but smile. As for benefits and prices, if you go to any dentist it's always the same thing. Know your benefits before you go anywhere, or ask for pre-authorization of services for bigger amounts. Prices are comparable to any dentist in town, the crown and implant I got were a little expensive and I could have gotten cheaper elsewhere, but it could also have been more expensive. Overall, I am happy with the quality of service at Smile Zone. I recommend this place to my friends and colleagues. I like that it's a one-stop shop and I don't have to go to a orthodontic dentist to get my crown and implant. read more

I was a client at The Smile Zone for several years and now have moved away from Edmonton to find that other dentists who are just as competent as those at The Smile Zone charge almost half the cost for the same service. In retrospect I am appalled at what I was charged for a basic cleaning and X-rays at The Smile Zone. I do not have dental insurance so dental costs were taxing to my budget and even so why should the costs be so high when other dentists can make a living being more reasonable? I am very disappointed in this industry and the way they set their prices. Dental health is key to our general health yet the costs are prohibitive for the average wage earner. MB read more

Like the dentists and hygienists, have been going there since last year. The real nightmare is the receptionist, Amber, very bitchy attitude. I did not appreciate all the talk back and unapologetic attitude. read more

I was told invisaligns would work for me, 1 year max, but clearly they did no. 4 years later, my teeth are still not to where they are suppose to be. I have gone past my allotted time frame for invisilign and the dentist seemed annoyed & bothered that he would have to submit a report to invisilign explaining why I had gone past the allotted time, so that my time could be extended. Unhappy with his comments to me, I told him to forget it and to take the attachments off my teeth and send me the final retainers. Will not be back to smile zone, I feel I have wasted $5300 and very unhappy with the way i was treated on my last appointment there. (I was also hounded for the remaining balance on my account, which was not explained to me, all of a sudden I owed $305 for the final retainers) I will not be back, and do not recommend smile zone to anyone for invisgalin, clearly not their specialty. read more

I've been going to The Smile Zone for over a year. Staff are friendly and I never faced any problems there.

I'm a nervous dental patient and I've received excellent care from Dr Caouette and the rest of the team. Procedures are always well explained and all my questions are answered. I find that my appointments are always on time and last as long as I was told to expect. Parking can be a bit of a challenge but that's typical for the University area. I noticed a comment in another review that they don't direct bill insurance, but they have always done so for me. Maybe check before you go. Perhaps it depends on the insurance company? I recommend The Smile Zone :) read more

every single time the receptionsit with brown hair and brown eyes who sits on the right of the desk is the utmost rudest aqwardest person ever to deal with. for that alone I'm changing dentists. I should also mention the older male dentist did a filling on me on one occurrence and would dumo his tools on my chest. very unprofessional and distasteful. He acted like I was just another number to do. read more

I reciently visited this location, from the moment I had emailed to enquire I knew I would be taken care of. They dealt with all my questions in a fast and friendly manner. Once I arrived for my appt I had no worries (other then my utter fear and anxiety of the dentists in general). I was already told what my portion of the procedure would be costing me so no surprises (super helpful to have that off my mind). The lady please forgive me in my anxiety ridden moment before I can't remember her name, was absolutely fabulous she made everything so pain free and really listened to my concerns. The dentist surprised me aswell a soon as he came in and started letting me know what was going on I knew I was on great hands he made me relaxed and let me do me. He really made sure I was relaxed and comfortable and I wouldn't feel a thing. I will be back everyone was great and I loved the friendly atmosphere. Much thanks to all the front desk ladies that made all the paper work happen so I don't have to worry about a thing. read more

They gave me a filling a couple of years ago and forgot to tell me that amalgam fillings are controversial and potentially toxic. When I returned to my original dentist in another town, he saw the fillings and remarked "They still do those??". I would never recommend this place to anyone. The dentist seem thoroughly outdated with whats happening and unconcerned about their patients. Horrible place. I am thinking of suing them. read more

Great staff, wonderful for dental work BUT DO NOT GET ORTHODONTICS DONE THERE. I was told invisaligns would work for me when they clearly would not. I went to see an ortho after two years of unsuccessfully wearing the retainers and 5600 dollars later and he told me I would need teeth pulled if I wanted my teeth straight. Thank you for wasting a students valuable money and time. I am extremely disappointed. I am now spending another 8 000 to get if fixed. I feel ripped off. read more

My family has been going to the SmileZone for about 10 years now. The services for my children are beyond excellent and I always trust Dr. Andrew's advice for both of my sons' teeth, especially for orthodontics as my oldest son has had a very bad bite since he was young. My boys love going to the dentist because the dental team tries to make it as pleasant and painfree as possible (my oldest son had to get a cavity filled and they didn't even use anesthetics on him in order to fill the hole). They even look forward to their appointments because they get to wear "cool" sunglasses, read fun books in the dental office, and get their incentive toys from the "treasure box". On the plus side, and why we keep coming back here is the office is very conveniently located, close to the U of A and across the street from where I used to live, it's beautifully renovated, with a large contemporary washroom and waiting room, state of the art dental facilities and x-ray equipment (apparently they even used to have tv monitors for patients, but it would slow the equipment down), plus they offer "complimentary" gourmet coffee and bottles of water. The appointment services are pretty good as they have an online booking system and also give you 2 or 3 reminder calls about any upcoming appointments to make sure you don't miss them (because they'll charge you $250 if you don't cancel within 48 hours of your appointment!) It's also a one-stop shop for my family's dental needs and the front office staff try to ensure that me and my family are booked on the same day, if possible, for our own convenience. On the minus side, the biggest complaint I've had with their treatment services is they never seem to be proactive enough with their treatments and I end up paying for it (literally and figuratively) in the end - lucky for me, I have pretty good coverage. For example, just for a 2-minute consultation with the dentist they charge ($65). And, if you ask for a service that might be outside of your insurance coverage dates, the hygienists don't seem to care and don't warn you about it beforehand (even though they have complete access to my last appointments). Also, my son may not have had to have braces if Dr. Andrew prescribed the retainers earlier, instead of waiting for us to ask for them, after advice from a community public health hygienist. I've also gone several times to ask about the possibility of orthodontics but the assistant specialist has limited hours (which I wasn't made aware of) so I have had to play telephone tag with her. After I got cleared for my orthodontics, I've also had to go back and forth with my insurance and the dental office, neither of them knowing who was accountable for initiating the procedures (this is now over a period of months). Finally, after my recent general cleaning appointment (by the way, I have always had painful scaling done there, but they blame that on me not flossing regularly) I reminded the covering dentist of the clicking in my jaw, after which he referred me to a TMJ specialist. I have had this clicking for 2 years now and when I first showed Dr. Andrew, he said I just needed to take glucosamine (which didn't seem to do anything). Now Dr. Andrew said I'm not allowed to start any orthodontic treatments until I see the TMJ specialist, who charges $300 up front. ARGH!! Not only that, but when I went to get whitening done there, they charged me $500 for the procedures PLUS the take-home whitening trays. When I asked why it was so expensive, they said it was for taking impressions to make the trays. When I went back, I was told they would only charge me $300 because I already had trays made previously. When I was about to confirm my appointment, they said they made a mistake because they changed their whitening system and the trays wouldn't work anymore, so they would have to charge me the full $500 again. I said I wasn't made aware of this and instead of charging me what they initially promised ($300), all they could say was 'Sorry you didn't know that'. Frustrated, I went to another dental office close by (they were VERY accommodating of me, as a new patient, only looking to get whitening done) and they only charged me $300 for the service since they accepted that I still had trays done and didn't even try to upcharge me for anything else. All I can say is, Dr. Andrew is very nice and extremely knowledgeable, but his staff need to improve on their customer service skills and he needs to be more proactive with his treatments. Great place as a one-stop shop for all of our dental needs, but it's no wonder that he drives a porsche to the office and parks it in the best parking spot available. read more

GREAT customer service. I would highly recommend this dentist if you are looking for a place that is trustworthy. They are my dentist for life now. read more

I've always had a great experience with them, especially my hygienist Dayna! She's one of the best I've ever had. I've never had any issues with billing insurance or having my questions answered. They do put some emphasis on the cosmetic side of dentistry. I don't find them to be pushy with the cosmetics though. All in all, they've been awesome. read more

I have been going to the smile zone for many years, at least 10. I have been very happy with him, but not his prices. I have to pay quite a bit more than my dental insurance will cover. I paid $1200 for a root canal, which required three extra freezings, as the freezing came out halfway through the procedure (owwww). In total it took two appointments to do my root canal. Three weeks later, my tooth fell apart. I lived with it for awhile, then phoned for an emergency appointment as it got more painful. They couldn't get me in for 5 weeks!!! On an emergency!!! I want a dentist who will stay an extra hour to deal with an emergency. I've found a new dentist who can take me today. Sorry, smile zone, I've gone elsewhere. Maybe it's not a good idea to advertise on billboards and buses, you don't seem to have time for your regular patients anymore. read more

I have been to Smilezone many times now and it's full of really amazing people, I have dental anxiety and hadn't been to the dentist since I was a teenager. The staff make me feel very relaxed and like I am in a safe place. When I went in for my first cleaning in a while Samantha the hygienist was super nice and very thorough, she gave me lots of advice on how to take proper care of my teeth. I remember from when I was younger that cleanings used to hurt but she was amazing! I also got a check up with Dr. Marchand, he was really great. He found a cavity and was able to fix it the day of. It was small but I was still nervous about it(once again remembering that they hurt), but Dr. Marchand did it no problem without even having to get frozen and no pain at all! I normally don't write reviews but this place is worth it. I have now met all the staff and doctors and they are all great. I normally don't write reviews but this place is worth it!! Would recommend! :) read more

Vey bad experience! Went for scaling and wisdom tooth extraction consultation as one of them was impacted at a 180 angle (so really bad). As far as hygienist was concerned about the cleaning she made inappropriate comments about my dental insurance like `when you have a real job then you can get more things done on your teeth`. I mean how rude is that! Moreover they gave me a tiny tiny toothpaste which I thought was free but they charged 70 CAD for it. I can get the same thing for less than 10 CAD in drugstore!!! Obviously this my insurance did not cover. As for the wisdom tooth consultation the dentist said that my wisdom tooth would be a complicated case. For this I would need a referral. She said she would email me with the referral details. Its been 10 days and no email about referral. Very unprofessional staff and poor service. I wont recommend it to anyone in a million years especially the smile zone staff on 109 street, Edmonton. read more