The receptionists never fail to greet you with respect and a smile on their faces. They are all…read moreamazing. A couple of months ago, I brought my two children as new patients and they welcomed us with kindness and a grateful attitude. Now, I found myself signed in as a new patient and am currently loving my two previous appointments. Thanks to my friendly and respectful dentist and hygienist. They made sure that I am comfortable during and after my procedure. They explained everything in detail without rushing. I would surely recommend this to anyone who's looking for a great experience during their dental procedures.

Unfortunately, due to some major staffing changes in August of 2020, I no longer can recommend…read moreDentus as a dental health provider. I experienced pressures to undertake procedures that I had clearly stated were not desired. Of course, your experiences may be different. St. Albert has a variety of other options for dental care.

I had a crown that fell out and I didnt want to go back to my Dentist that I have been seeing for…read morethe last 20 years, so I thought I would try EPM since I live in St.Albert, what a mistake that was. I had pushed the crown back in it was loose put I could of taken it out myself. I went in the dental assitant took some pictures and then a xray and then Edwin Mah came in and told me the crown had been leaking and had destroyed the tooth and it would have to be removed, he said I could just leave the tooth for a while but it would have to come out, I said ok let me think about it. I got the bill it was $34.26 for xray, $73.85 for examintation and diagnosis, and $99.58 for the crown removal for a total of $207.69. I could of taken out the crown myself and the pictures you could see the crown had been leaking. I called him the next day and told them to take out the tooth, that came to $289.63 the final bill was $497.33. That seems like alot for just removing one tooth. I dont advise anyone going to this guy unless you have a lot of money, he is a good dentist just really, really expensive.

Pros: 1. Dr. Mah leaves blocks open in order to take new patients and emergency calls, Very few…read moredental offices will do this. When I had to see my dentist because my filling fell out, just a week before my cataract surgery, I was told I had to wait 6 weeks. Dr. Mah took me in right away and fixed it, He was the only dentist in St. Albert who would. 2. EPM has all the latest dentistry equipment and has a modern looking office and waiting room with free coffee. Staff is very friendly and personable. 3. Payments can be made various ways and most insurance can be fast-tracked. 4. They have one of the best if not the best hygienist in St. Albert, Stephanie. Very friendly, intelligent, experienced, gentle and thorough. Cons: 1. They tend to offer procedures not covered by your insurance without discussing it with you first. Make sure your insurance will cover the procedure before giving consent. For example most insurance will only cover one hygienist cleaning a year, they may push for two which I feel is unnecessary. Also many insurance companies will not cover fluoride treatment ... which again I feel is an unnecessary procedure. Crowns ... again insurance usually will not cover that procedure or only a small part of the cost. Even crowned teeth can break and feel it is another unnecessary dental expense. If the insurance companies do not have faith in crowns and will not fully cover them ... I don't think I will put any trust in them either ... experience has taught me that.

I do not like dentists! It took me years to go but I am so glad I found this one! Dr. Lam is great…read more Since seeing him I have got much better dental health. Teeth are clean, wisdom teeth are out. Everyone is super friendly and great for dental cowards like me!!

Dr. Frank and his colleagues are incredibly up to date. I would recommend Bright Dental to anyone…read morewhom would be hesitant to visit a dentist or be looking to change dentist's for any reason.

I wish there were more stars!! 5 hundred stars would cover how great this dental office is!! Staff?…read moreLocation? Cost? Work done? All second to none. Michelle is my hygienist, doctor Frank is my dentist and ill will always give credit where its due. Family friendly, happy staff, very pleasant atmosphere. They make an unpleasant experience EASY. My whole family goes here. They are a pillar in our community. I was deeply touched when I learned of their "free dental day" for people who are in need. WHO ELSE DOES THIS? Dr Frank? You're head and shoulders above many. A man that understands that prosperity comes from giving to others.

PLEASE READ BEFOREHAND IF YOU ARE CURRENTLY THINKING ABOUT JOINING THIS DENTAL OFFICE…read moreWhen I first started going here I had family members making appointments then missing them, so using basic problem solving skills I called st. Albert Dental and asked that any appointment that need to be booked please call me and tell me for who, when and the amount. That seems like a simple request honestly, but in 1.5 year going there this was NEVER done, but oddly I could be contacted afterwards to pay. I called and emailed numerous times please please talk to me first (not everything dental is necessary to do right then, some things can wait for extra health spending account to restart, etc), but I had never been contacted about it. Literally 4 or more people at the front desk so short staffed isn't an issue. Fast forward to April and May this year and not shockingly more unauthorized services were made. I asked them who made them and why I wasn't contacted and I was told they aren't sure but it could have been my daughter (who is a minor, but again it shouldn't matter because it is their duty to contact me beforehand for appointments). Super super disorganized and lacking basic communication skills. Now I have opened a complaint for unauthorized charges to my blue cross due to them. This is the first time I have ever seen a dental office that does whatever they want and thinks they never have to speak to the person beforehand. Avoid this disorganized place who can only communicate when they want a bill paid and lets minors authorize dental work. ----------------------------------------------------------------------------------------------------- UPDATE: On August 16, 2024 I received a notice from collections, I sent them the note below as well as 5 screenshots of me asking to PLEASE PLEASE call or email me beforehand with WHAT WORK IS REQUIRED, and PRICE. Something that was never done despite me calling again and again requesting it. (note they blamed other people despite me asking them to contact me directly) UPDATE 2: A few days later I was called (what a novel idea) and Nikki left me a voicemail stating they have accepted some responsibility, but wanted me to accept some too (oddly I am the one that called after every appointment requesting they contact me beforehand with all the information and I was told "next time"). Nikki stated she wanted me to cover some of the bill because the collections agency requires 30-40% of the bill (apparently it is my job to pay collections agency they sent for me as well). Nikki then brought up how I unsubscribed from their texts (yes, their automated texts which don't give me any information as to the cost and what is being done. If these texts are sufficient in their eyes for what I requested, they should all be laid off and their jobs can be replaced by AI and the savings can be passed along to customers by charging lower than the ADA guidelines and not higher like this Dental office does). She also requested that I remove my "very detailed 1 star review from Google" (That's called censorship and it isn't happening. This is just blackmail because they don't want their horrible communication skills shown). She also mentioned that she has a contract I signed stating that if insurance doesn't pay for it, then I have to (yes, this is the same as any contract. If a business completes an agreed upon service, then it is their job to pay for it. This is not authorization for a business to continue to do an infinite amount of work and not bother to contact the person before the work is completed. A dental office is no different.) VOICEMAIL cannot be attached here Update 3: I told the collections agency I will not be paying as it is unauthorized but obviously only caring about the business paying them, they sent it to my credit bureau. But I will be filing a complaint to Equifax/TransUnion. I won't be removing this review because people need to know the horrible practices of this company (I am saving you thousands of $). Something I have never experienced at a Dental office before. Update: I spoke to collections and he asked for proof to authorization on Sept 23. Today Oct 3 they responded (screenshot #6) and i responded to him (screenshot #7).

From the owner: St. Albert Dental Centre is committed to caring for your family’s dental health at every stage of…read morelife. Our focus is on providing compassionate care in a calm, welcoming environment where you and your family can feel comfortable and well looked after at every visit. We combine thoughtful dentistry with modern technology, including digital radiographs and CAD/CAM digital scanning, to provide care that is both efficient and precise. Our services include cosmetic dentistry, whitening, porcelain veneers, white fillings, bonding, orthodontics, oral cancer screenings, and implants. Giving back is an important part of who we are. Dr. Mueller volunteers with the SHINE Dental Centre and has also taken part in dental mission trips, supporting access to care beyond our community. Dr. Mueller and Dr. Yip are proud to serve as General Dentists in St. Albert, Alberta, and value the trust their patients place in them every day.

I had a loose tooth extracted yesterday and I am still amazed that I always almost fall asleep. I…read morenever experience any sort of pain on any visit for cleaning or from yesterday's appointment. DR. Kristina Mckenzie is an amazing Dentist that always greets me with her beautiful smile! As for cleaning Dana Rocks! Also a big shoutout to Meagan and Nicole for moving appointments very quickly and Thanks to Nicole for checking up on me today after tooth extraction. Darcy F.

I was on the hunt for a new dentist and noticed this office right across the street from where I…read morework. So, after checking a few reviews, I decided to take the plunge and book myself in. Unfortunately, I was calling right before spring break, so I had to wait a couple of weeks before I could get in... but they also put me on the cancellation list and I was able to get in a little sooner than expected. I love everything about this office. The front end staff are incredibly friendly, and the atmosphere is really warm and welcoming. I love the water feature in the waiting room... it's very calming. Sadly for me, it has been a couple of years since I've been to the dentist. After a bad experience with the last office, I just couldn't bring myself to go. Neither the dentist or the hygienist made me feel bad for not going in. In fact, the hygienist (who was very careful to remain professional and not bad mouth another dentist office) said she can actually understand why I was hesitant to go back. Anyway... all the staff were very respectful and made me genuinely want to go back to the dentist. The hygienist (Jodi - she's lovely) froze my mouth for the cleaning because I had a major amount of sensitivity and was having a hard time with the pain. She also split it up into two visits so it wasn't so daunting all at once. It was a great experience, and I'll be back!

I've been to five different dentist offices here in Edmonton, each one had its pros and cons but…read moreuniversity Dental was by far the best. Each time I have been the staff have been very friendly and kind. They answer all the questions I have about the process they will be doing on my teeth. The location is in a great spot and the building is very clean and kept proper. The only complaint I would have is that I had to sit for quite awhile in the waiting room before my apointment. Dr Fedoretz was very kind though and made great conversation while I was getting my dental work done. Overall super happy with university dental. I will continue to go here and get my teeth work done

I can't say enough great things about this dental office…read more Before I even went there, the receptionist over the phone was incredibly helpful and informative. She organized all of my insurance coverage, even calling them to get more information. I thought I had just got her on a good day. Nope! When I went in for my appt she was there and was just as awesome as well as all the wonderful ladies behind the desk. Not to mention they have the newest and coolest massage chair I've ever been in! So that gives them a 5 start just for that! Once all the insurance was cleared up and I went in for my appt it continued to be extremely enjoyable and fun. The doctor is extremely knowledgeable and helpful. He makes sure you understands everything. Not only is the doctor so smart and great but Lori my hygenist was equally as amazing. I have bad anxiety about pain and they did absolutely everything I could have asked for to keep the experience as enjoyable as possible. This is absolutely my neq dental office from now on and my husband and I will also be taking out children there because it is just that great!! So happy I found them!

My children received exceptional care from professional, attentive doctors during their…read moreappointments. The entire team was friendly and welcoming. Thank you so much.

My 10 year old is terrified of the dentist and also asks a million questions which can be a little…read moremuch when we're at an appointment that only goes so long. Our hygienist and the dentist were both super kind and patient with him. He had an amazing experience and everyone took their time with him and we didn't feel rushed or dismissed. This is definitely a very welcoming atmosphere for children and I'm really happy we've found a dental office with such great staff.