My husband and I were on a rally in our Mini Cooper driving from one end of the country to another…read morewhen we noticed our tires had gone downhill quickly and they needed to be replaced before we finished the rest of our trip. The tires we wanted were special order so we called this shop two days ahead of when we would be there. My husband spoke with Nate, who was very helpful and polite on the phone. He did some research for us to see if he could get the tires in before we were going to be in Cheyenne. He called us right back and said he could have them overnight from their supplier in California for $60 more a tire or he could order them online and have them the next day for $15 a tire more. We told him to go ahead and order the tires and we made an appointment for two mornings from then. We ended up getting in the next day instead of the following day and Nate got us in immediately. The tires had arrived about 45 minutes before we got there. We were in and out with four new tires in less than an hour without an appointment. I would recommend using this store. Nate went out of his way to get us back on the rally and we didn't miss a beat!

it's pretty sad that scheduling sucks so bad that you are making people wait over 2 hours for a…read moresimple flat repair, you have 3 red shirt techs just standing around on their phones with a lobby and parking lot full of people. I'm not sure who your general manager is but they aren't managing their business or YOUR business worth a shit. Shorter heavier set blonde and red hair guy Another tech named Connor as well. Aren't doing a damn thing but playing on their phones and screwing ariund

I have been a Schwab customer since I began driving. I was glad to see them in Cheyenne when I…read moremoved here a year ago. They are always fast and have excellent customer service!

I just got my tires rotated ( short notice ) and it was visibly noticeable that they were busy…read more They got me done earlier than expected. Shout out to Ben.

I HIGHLY, HIGHLY, recommend this place. I have been there 2 or 3 times in the past couple yrs, each…read moretime w/a different vehicle. Extremely, kind, considerate..helpful..I did Customer Service for over 30 yrs b4 I retired, so I'm VERY aware of it where ever I go and whom ever I do business with..I would go here first..Calvin is the one that mose recently helped me and another young man sitting at the desk whose name i can't remember who also was very kind and helpful.. Mrs. Jerri Hill-Sullivan Burns, WY

Best price in town for a tire swap, and very efficient! They were also very nice! and fast!read more

Blown away by the customer service here. Scott picked up the phone. I explained passing through and…read moredue for a change, did he have the filter for my import. He said he'd check and call me back. Five minutes later he called. He could have ready. In and out at the appointed time. Whole experience was easy. Thanks Scott

Passing through town. The light went on to check tire pressure. I pulled in and asked if they…read morewould check my tires and they immediately helped me. Thank you.

I told the shop that my transmission fluid was too full so they had a look and told me that it was…read moreokay. The tech showed me how to properly check the fluid and he sent me on my way; no charge. Thanks for being so honest. Sean

Had a carburetor replaced on an old 1981 Datsun pickup truck. Fortunately didn't need the truck…read moreright away as their was parts issues but eventually it all worked out & the rebuilt carburetor got installed with a few other minor things done. It's been over four months now since got the truck back & have used it in 4WD high in snow, and as a run around for errands truck & it's been rock solid & dependable. Highly recommend Jones Lube & More!

I wish I could give the Sam's Club in Cheyenne, Wyoming zero stars. Their customer service is…read moreterrible. We drove in from Torrington with the plan of getting a discounted membership that we found on line. We started to give the customer service rep our info and when she gave the price, we told her we saw that for new members there was a 50% discount. She called over another rep and when I told her about the discount she said rudely, "show me". So I pulled up the info that was offered by IDMe directed from the Sam's Club website. She told me that's on line only. We kind of went rounds with why would they offer the discount on line but not in person. She was rude not only to us, but to my in-laws that were also trying to sign up as new members. After it was all said and done, I was told that we could sign up on line, get the discount, and that we wouldn't need membership cards because they were moving everything to an electronic format, so we could just download the app and be good to go. I specifically asked if since we already gave our info but didn't pay for the membership if that would cause any issues. She said no, there would be no record of us joining since we didn't complete the process. We walked away with a bad taste in our mouth, but not completely against joining. A couple of days later I go to sign up on line to get the discount and I get a message stating I didn't qualify for the discount because it was for new members only and not renewals. I have never had a membership at Sam's. The date that my "membership" expired was the day after I was in the Sam's Club in Cheyenne. So instead of canceling the transaction, it seems that they just put an end date to show I didn't sign up for the membership. I chatted on line with an agent who directed me to call the membership call center to get it worked out. They tried to help, but they basically just said to try it again and since my email wasn't registered that it would go through. At this point between both customer service centers I had already spent way to much time on a company that I didn't really deserve my business. So I didn't try again.

The manager Diane has the very worst customer service skills of anyone in retail outlets! She…read morecalled after the beginning of the year and offered store credit to renew membership; but, did not say that there was a time restriction to do so. I had shoulder surgery shortly after that which reduced my mobility to get around for a couple of months; and, when I was able to get back into the store, I was told by at least 4 other front desk employees that only she could honor the store credit. The main problem with that is she is hardly ever in and doesn't return phone calls. When I finally was able to get in contact with her after several weeks, she wouldn't honor the offer and treated me as a non valuable customer. So very disappointing after being a Sam's customer for well over 30 years.

I made an appointment to get 4 Tires that I purchased online mounted and balanced. While I was…read morewaiting it seemed to me like it was taking a little long to mount them. Bryce updated me on the job progression and told me that due to my Custom rims it was a longer than normal job. He explained the set up they had to use in their machine and how they have to keep resetting it every time the arm caught on the rims. Since they were using a plastic piece to protect the wheels it was catching quite a bit, so with my wheels it wasn't just a "slap them on job." I appreciated Bryce's honesty and the fact that he and his guys took care and every precaution to protect my wheels, thank you for that. With that in mind I definitely didn't mind the extra wait time. I definitely recommend Tom The Tire Man, and will give them my business in the future.

I went here to get a set of tires and the guy worker in the garage climbed right in my truck with a…read morelit cigarette!! When I said something they acted like it was nothing. My truck stunk for a month!!