It was so fun doing business with Stacey at The Tile Source. Stacey has a really good eye for art and interior design, so working with her was like having my very own personal designer. Prior to going to The Tile Source I went to other places and I was struggling with choosing a backsplash for my kitchen. I made an appointment and brought in several photos of my kitchen then explained what my vision was. Stacey showed me several different tiles that complimented my kitchen and then gave me some time to look them all over. Little did I know while she was giving me unhurried time alone to decide which samples I would take home, she was at the other end of the store putting together some beautiful accent tiles that she thought I might like for under my hood. They were beautiful! I ended up going with the tile I liked most with the accent tile that Stacey picked out herself. She knew that they went well together. She even recommended a tile guy who also ended up being amazing! I have nothing but positive things to say about my experience. Stacey and Jen were both really attentive and helpful. They were both very responsive to emails and phone calls. They were both extremely helpful and they both truly care about their clients. Their prices are reasonable, but even if they're slightly higher it is totally worth it because they go above and beyond to give you a 5 star experience, which you can not get online or at larger stores. I will refer everyone to them! read more

The Tile Source - a kitchen with white cabinets and stainless steel appliances - Building Supplies Near Me - Beverly, Massachusetts

I sell high end real estate on Boston's North Shore and offer my clients design consulting. The selection at Tile Source is quite broad in design and price point. And the convenient location at Cumming Center saves me a trip to the Design Center in Boston. I have been using The Tile Source for nearly 10 years, and both my clients and I have had excellent customer service. I have never had any issues with shipment, broken tile, or communication. And trust The Tile Source with all of my clients. read more

Fabulous selection and outstanding assistance for my bathroom renovation. Gorgeous selection of tile, stone and pretty custom pieces. They even stock thresholds for my doorway, shower jambs and offer excellent advice for every detail of my renovation. Very pleasant to work with as well. read more

Tile Source has the most amazing selection of tile in every style. Jen is very knowledgeable and was able to assist to create a gorgeous design of tile for our 4 bathrooms. This is a must see store. read more

Cannot say enough about the great experience I had choosing tile for a walk in shower at The Tile Source. It can be overwhelming when choosing tile but after speaking with Jen and telling her about my taste and my home, we quickly found the wall tile. I just love it! It was nothing that I had thought I wanted. The floor took a bit more time as I was matching floor tile and a granite top. But with help and lots of patience on Stacey's part, I found the perfect floor. It is stone and brings all the colors in the room together. It is a striking contrast to the white tile. Even the contractors are taking photos of the finished work as it is truly stunning. Everything ordered, including grout and marble seat arrived quickly, in perfect condition, and on time for the work to commence. Thanks again Jen & Stacey. Will send you a photo of finished tile work. Best Regards, Gail read more

I am an Architectural and Interior Designer and have been for very many years, I have yet to be as impressed as I am with this tile store. The staff is very knowledgeable on all facets of tile and stone and its installation. Additionally, they are very helpful, creative, and friendly. They have jumped through hoops for me when I have needed additional help for my clients. I send all my clients to Tile Source exclusively and recommend them very highly. read more

Initially, the service was great. Once we paid for the tile, everything changed. The tile came in, I picked it up, and my plumber noticed that 7-8 pieces of tile per box were broken or chipped. I emailed Jen immediately. She did offer to order new tile, but I wanted to see if the plumber could finish everything with what we had. The tile takes a few days to come in. I also think I should be credited for a defective product. In total, there was the equivalent of one full box of broken/chipped tile. My plumber used some of the chipped tile for cuts. I emailed her to credit me for the one box of tile. She seemed reluctant to do so, but told me to come in the next day and she would credit me. I did drive over to her store for the credit and she clearly did not want to refund me the $19. "I don't know what to want me to do, " she said. I explained that I wanted the credit for the defective tile. Because some of it was used for cuts, she didn't want to credit me. I'm not sure why she had me drive all the way over to her store, if she was going to fight me over the $19 she promised to credit me over email. I told her that. I didn't want to fight over a trivial amount- we spent over $1500 on tile. I would never expect the owner of a small business to be so unprofessional. As I walked away, she offered to credit me, but it wasn't genuine. She started the whole process again of saying "what do you want me to do- some we're used for cuts." My expectation was to get the credit she promised me. A customer should get the product intact, and should get the credit for a defective product. A customer shouldn't have to negotiate with the owner over such a trivial amount. This whole interaction took place in front of other customers. It really makes no sense. I've never written a yelp review, and I've never experienced such poor customer service from a small business owner. read more