This was the best experience I have EVER had using a professional stylist! A colleague shared the…read moreinfo with me after I complimented her on her freshly braided style. She recommended her stylist/braider, Pepe, who is an absolute joy! Pepe consulted with me both on the phone and through text on my decision to get double-strand twists and gained my confidence immediately. She also recommended products and tips for keeping my style looking great between appointments. Once we started, she allowed me to view her work as we went along to receive my approval. I have to say that she actually exceeded my expectations, and that's coming from a former hair stylist for many decades. The shop is very organized and clean and the staff is very friendly. Although I brought my own hair to use, there is practically every type of hair you could imagine there from which to choose. I highly recommend this shop and will definitely return to keep my hair looking its best!

Very nice staff, friendly and comfortable setting. My hair was done beautifully…read more Always get great results every time I go.

Love patty love the place always available when I make appointments and on time…read more I'm always satisfied!

I told her an inch and she cuts 3 inches off. Like how do you mess up that bad? First and last time…read moreI'll ever be here. Worst experience ever

So I really wanted to like this place. Especially since its black owned and I want to support the…read moreefforts of the underdog in the business world. With that said, let's start at the beginning. From what I can see, the downfall of this place is the customer service. Management needs to make sure that the people working there have some aspect of what true costumer service means. The people who should be picking up the phone are NOT picking up the phone and when they do - they aren't 'smiling' while they speak. Someone has said once to me, call back in an hour or 'hold on' and I was put on hold for 12 minutes before I hung up and tried again, with no answer! Today the woman at the front desk let the phone go to voicemail 3 times while I was standing there waiting for my appointment - was she busy you ask? NO, she was shopping for shoes online! The phone should NEVER go unanswered, that's clients/business calling on the other end! With 5 employees present, the phone should never go unanswered! Well today, I get there on time for my appointment and I'm made to wait while I can clearly see my technician talking to another tech in the hallway. Another thing, which just happened right now as I am typing this, the tech should not be picking up their cell phone while filing my toe nails or what happened during my pedi last time, the tech walking away to pick up the phone while in mid filing. Or the way they dress: sweats, T-shirts and flip flops sometimes dirty - they should dress according to the type of clientele they want to attract. With all the walkaways from my technicians (both times) my Mani/pedi has taken over 2 hours. It should under NO circumstances take that long! Here I am again waiting for my technician to return. The shitty thing is that I've met the owner and she seems really awesome and customer service minded. I don't understand why she doesn't demand the same from her staff. There should be rules, no phones while with a client, no visitors while with a client (yes my tech just had someone visit and stepped away for a moment), no letting the phone go unanswered, no walking away from clients, treat clients well, talk to clients (its been about 25 minutes and my tech still hasn't given me a name! One more thing: you need to demand that your staff clean the salon thoroughly and the stained towels should be thrown away - that's just nasty - use paper towels when painting nails so the towels don't get stained. I shouldn't have to ask for a clean towel every time I'm here! ...which unfortunately, today will be the last time I'm here. Marcia, I wish you and your business well.

I don't get my hair done here, but I use the aesthetician here to get my lashes done. When I first…read morestarted, Barbara was great and I had no complaints. I took a break from getting my lashes done and went back about three weeks ago. My appointment was originally scheduled for 11AM and she didn't see me until 11:45. Not because someone was in front of me but because Barbara was late. I was going to Vegas so I waited it out. She was able to finish my left eye and when working on my right, her next appointment came. When I left everything looked satisfactory. When I was in Vegas (washed around my eyes) my right lashes were falling off 5-10 at a time, almost immediately. Mind you, I hadn't been swimming or sweating yet. I gave her the benefit of the doubt and booked for TODAY at 11AM to get them filled. She texted me early morning and pushed my appointment back TWICE by and hour and a half. When I showed up, two minutes early, she informed me she was running late AGAIN. I gave her until 12:45PM and she was still a no show. I texted her to inform her I left as it was unprofessional on her part. I have received no acknowledgement of being sorry or anything like that. I'm all for supporting black businesses in my community but when you treat your clients like they're trash then I run into a problem. Even a common courtesy of "Im sorry" would have led me to book in the future. She's not worth the time OR money.

Stylist tried to say she didn't receive her money via Zelle and tried to get me to give her cash…read morealso smh ‍ I showed her the receipt of transfer on my end and she still wanted me to double pay her by paying her in cash also.

I'm so glad that I did not let the Google and Yelp reviews prevent me from going to Star African…read moreHair Braiding. I called to set up a much needed touch up of my hair and was so glad that their salon had availability. This was my first time coming to this salon. The stylist who took care of me was able to not only transform my style into a much better braided look, she PERFECTED and TRANSFORMED it with such ease! Since last week, I have received more compliments than expected and have referred this salon each time! Thank you Naomi for working your magic on my hair...I will definitely be back!

My experience at Fatima's was great! I have had my hair braided before but by far this was the best…read moremy hair has ever looked. The girl who braided my hair was excellent. The length & the quality of her work was worth every dime. The shop is in a convenient area and I got the earliest appointment which was great for my schedule. I highly recommend them.

Love I recommend Leo his profesional advice and his genuinely caring attitude make him unique in…read morethis industry I trust his input 1000000 % if you are looking for a new look or a hair cut he will be the best adviser his products are high quality. thank you Leo.

I got my haircut today and Leo was so great...very thorough. I am very particular about my hair…read moreand he was so paitent with me while I described the way I wanted it to be done. I was thrilled with how he made my hair look. He also washed my hair and conditioned it. He even suggested a new way to style it. He used a little product and created a look that I was pleased with and will continue to do myself. I highly recommend this salon! And the best part....the haircut and wash was only $15!!! Who can beat that?!?!

I used to go to Mariam for years. I had a lot of respect for her but after my last encounter, I was…read moreleft disrespected and disappointed. She was rude and disrespectful. I asked her about a service and she answered with such disrespect. I also tried to book with her and she didn't respond. I will never be going back here again. I was a loyal customer for years but no more. I will go where I am respected, as I have always shown her respect and courtesy.

The best shop I've ever been to very quality work clean very pleasant atmosphere apartments are on…read moretime everyone is cordial and friendly

This is a great salon with seasoned stylists and quality services and laid back vibe right in the…read moreheart of bronzeville

After seeing a regulars of mine hairstyle, I trusted that whoever put hands on her hair would…read moresurely have a new happy client being me...Unfortunately this was not the case, booking an apt. was a bit of a pain but fine by me because I thought that meant she (Angie) was in demand. As a black woman I'm finding it extremely hard to walk into a shop and come out less than 4 hours, why? I scheduled an apt., my hair is short, and I don't color or perm my manageable hair. Anyway, about the experience....Well, I waited almost 2 hours before anyone even washed my hair, got ruffed up in the washing bowl because the assistant who was in her own world on the phone failed to notice my head bumping against the sink every two seconds, and then after waiting another lovely 2 hours under the demons dryer I got my hair slathered with oil, cut more than I wanted, little to no communication or even a smile for a first time client, and sent on my way. Wind couldn't even breathe on my hair before the whole shape had fell due to all the oil reapplied at the end. Seriously, didn't last one day. It looked like it was an off day for her, which is sad because her walking advertisement showed me different, I was really looking forward to an experience that never showed. Well, I won't be back but best wishes.