The staff of the Summit apartments is excellent, especially Patrick Valdez who is professional, dependable, and prompt. He was able to get me squared away quickly into my new apartment which I really wanted to lock in after looking at multiple other luxury apartments in the area. It was clear he wanted to help me get the place I wanted. The apartment itself is wonderful. I was lucky enough to get a garage and balcony view, with amenities like a gym and pool I look forward to using. Even the mail room itself is nice. I briefly ran into some of the maintenance team who seem like solid people and are ready to help. read more

Selina has always been helpful from day one! Any time I had a question or if there was an issue with something, she was very responsive and helpful. The complex as a whole was quick to address any issue that might come up. They are also clear in their communication with residents. The community facilities are nice and they would occasionally host get togethers with snacks or food around various holidays and themed events. The only downside of the complex is that guest parking is very limited, so you will need a bit of pre-planning if having guests over. read more

We had a great experience working with Patrick throughout the process of leasing our apartment. They were professional, helpful, and responsive whenever we had questions. He made the process feel smooth and easy to navigate, and we really appreciated his communication and support along the way. We're very happy with our new home and grateful for the positive experience! read more

Patrick Valdez was amazing!!!! Helped me with any questions I had and it didn't matter the time of the day he responded within minutes. Thank you Patrick you made this experience, which is usually stressful nice and easy read more

This place is an absolute JOKE! I wouldn't recommend anyone to live here. Living here has been an absolute nightmare. There's a constant influx of kids entering the apartments who do not reside here. Management takes no action whatsoever! These kids frequently damage property. We even had a neighbor's car broken into, and management claimed the cameras aren't working, so they couldn't identify the culprit. A stray animal has been living on the property for at least two years, and it's not up to date on vaccinations. Nowhere in our lease did it say it included a community dog that isn't vaccinated. Management does nothing about this either! Bernie seems clueless and constantly lost. Whenever you bring up an issue to him, he appears distracted or spaced out. Honestly, you'd be better off living elsewhere. read more

The Summit Apartments - Apartments Near Me - Redlands, California

Alex the maintenance guy is always there for you when needed. He follows up with you after a repair is made and always in good spirits. Glad to have him around. read more

Patrick went above and beyond for us. He got back to us on a timely matter and check in with us after every step we took. We moved in today and the process was seamless. read more

I had a great experience working with Patrick. Patrick is great to work with and is very helpful. He made everything less stressful throughout the moving process. read more

It's been such a seamless experience moving into the Summit, thanks to both Patrick and Selena! The management is incredible, such a stark difference from past poor experiences. From the accommodations to the people to the cleanliness, the whole place is lovely. I'm excited to be living here! read more

Patrick was absolutely amazing in helping us find and get into our first home at Summit Apartments! He was so welcoming, accommodating, and patient throughout the entire process. He made what could have been a stressful experience feel easy and exciting. We truly appreciate all of his help and kindness and couldn't have asked for a better person to help us get started in our first home! Highly recommend Patrick! read more

Simply awesome! Patrick Valdez was very kind and made the process of moving so much easier.

The Summit staff is incredible. They are friendly and willing to assist. And a special recognition towards Patrick who's always kind and attentive towards all the tenants. Truly admirable and noteworthy! read more

I recently moved in after having such a great experience from the very beginning, and I couldn't be happier with my decision. The staff has been friendly, helpful, and professional throughout the entire process, making the move in experience smooth and stress free. The community is very well maintained, and it's clear that management cares about their residents and the property. So far, living here has been a positive experience, and I would definitely recommend it to anyone looking for a place to call home. read more

The property has gone downhill. There have been stray dogs roaming the complex, and it doesn't feel safe. Residents constantly leave trash everywhere, including dirty diapers right outside people's apartments. It's unsanitary, disgusting, and creates a horrible living environment. Management has been one of the biggest disappointments. Concerns are either ignored or handled with little urgency or professionalism. Communication is poor, and instead of addressing ongoing issues that affect residents' health and safety, it often feels like they simply don't care. For the amount of rent residents pay, basic cleanliness, safety, and competent property management shouldn't be too much to ask. No one should have to walk past piles of trash or dirty diapers just to get to their front door. I'm incredibly relieved that we're finally moving out. After two years of putting up with these conditions, I can honestly say this has been one of the worst renting experiences I've ever had. I hope management starts taking residents' concerns seriously because the current conditions are unacceptable. read more

Went to look for my first apartment and I was helped out so much by Patrick. Answered all our questions and was extremely helpful. All of the stuff helped out so much when we were there and I highly recommend checking these apartments out! read more

The Summit is a great place to live Especially with workers like Tyrone and Miguel being outstanding maintenance workers. They always have the area clean and help out on small favors when really needed. Great people here! read more

Patrick is so incredibly friendly -- not only did we manage to secure our apartment thanks to his help, but we also had fun doing it!! I appreciated how approachable the entire application process was. We really look forward to living in this community! read more

Lived here for 3 years and had a great experience. The team was always very responsive to any maintenance requests I had. They kept the premises clean. Neighbors were friendly and amenities were nice. Enjoyed my apartment and felt safe living here. Highly recommend. read more

Been a resident here 3 years now and love it. Alex and the maintenance crew fix problems fast. Tyrone and the property maintenance team always keep the property clean. Great front desk team. read more

Have lived here for 2.5 years now, and it's been great! The amenities are awesome and maintenance is always on top of repairs and keeping the complex clean. One of the maintenance workers, Tyrone, is always super friendly and makes everyone feel welcome! read more

Unprofessional and Unwelcoming just go to Greystar. We stopped in as walk-ins while the leasing office was open. Three staff were there. One woman barely looked up before saying, "Come back at 3:30." We returned at 3:19, no one else was there, I asked if we could tour now since we had already returned 2 hours later. She pointed some people just around the river bend outside the window lol. She told us to sit down and said she'd take us at 3:30. When other staff came in, she disappeared to the back. That's when we left. Finding housing is already stressful. As someone who works in this industry, I can say this is not how you treat potential residents. Makes me want to become a secret shopper again I refuse to spend my money with someone who is clearly incompetent, and lazy. I mean this is who you would have to communicate with if there is ever anything amiss in your unit. I'm glad we walked out, we found a beautiful condo in a much nicer community. Again just go with Greystar and avoid this mess. Majestic Realty Co. tsk tsk ;). I hope the owners get a hold of hiring staff, looked like it could be a nice place if they focus on what customer service does for a business. read more

Finishing up my third year living in this apartment complex and I've really enjoyed living here. I've lived in two different units and both times have been positive experiences. Maintenance is very quick with responding when I put in requests and getting things fixed. I've also had pleasant interactions with the workers, Tyrone and Miguel. They are amazing with keeping our community clean and are incredibly friendly and approachable. The only complaint I have about the apartment is their wifi. It's not always reliable and it's frustrating when the connection is slow or when I can't make calls. It did not improve much when I moved into a different unit. Overall, The Summit is a great place to live, especially with the convenience of all the shops nearby. I will definitely be renewing my lease! read more

We arrived at the apartment for a tour after repeated calls, only to be told they can show us a video imagine not getting to see what you're buying?! Insane. She also never sent me the video Not to mention the prices? And the woman in the front kinda looked us over like we couldn't afford to be there due to me and my fiancé looking younger. Idk just felt off to me read more

Our experience at The Summit in Redlands was very disappointing. From the moment we arrived, the young lady assisting us was unfriendly and unwelcoming. She never greeted us or introduced herself when we handed her our IDs. As we toured the property, she remained silent -- no explanations, no enthusiasm, and no effort to make the experience informative or pleasant. When we entered the apartment unit, she didn't bother to turn on the lights or offer any details about the space. We had to initiate every question ourselves. I even asked if she was filling in for someone else because of how disengaged she seemed; she appeared offended and responded defensively. She then said she would call someone named Celina since I was "uncomfortable" with her. When Celina arrived, she also never greeted me or made any effort to improve the interaction. This poor customer service seems to be a pattern -- the complex rarely answers their phones, and that should have been my first warning. Overall, the experience was cold, unprofessional, and uninviting. Definitely not a place I would consider calling home. read more

I'm reviewing as a person who was looking for a tour to this location... IT WAS HARD!!! I called multiple times and it went straight to voicemail. I emailed, never got a response until the Zumper app. One time they did answer and it was a call center in India. Even they told us there's no online method to get a tour. "You must go in person" they said. We went once and they didn't have any tours available for that day... they stop tours at "dusk" but the sun was still out. It was weird. Then I found an app called "Zumper" to find apartments and I was able to find them and "book a tour" and I thought we were all set and ready to go FINALLY! Not exactly... they immediately called me and told me they do not have that time block available to please choose another time block and to not use any online tour bookings because they do not accept those. So we finally set up a tour for the day I requested but at 10:45am instead of 1:30pm. We came on time and we met them and they gave us a small tour of a 2bd apartment and we saw the attached garage and it was nice. They skipped other parts of the tour because they were on the opposite end of the entrance. For EV Vehicles, good luck! It's 1st come 1st serve. Unless you get the garage with the power to it so you can charge your car and that may not be necessarily attached to your unit. I believe it was another $500 for one of those? Your own attached garage doesn't have any power outlets and you cannot make any changes to it either for a charger for your car. It's not very pet friendly either. Yeah they have a dog wash station but I asked if you can change the door or get permission to get one that has a doggie door on it and they said "No". As a homeowner going to an apartment; my dogs are used to coming and going as they please to the back yard. In this case the patio but they won't be able to cause they won't have access to the outside until we get home. That's evil. Finally the monthly fees/rent... they use an algorithm to determine the price and they very nonchalantly said "keep an eye out on them... they prices will always go up". Very uppity is what I got from them because of their proximity to the mall. Overall not a very good impression; from trying to contact them; to the actual "tour", to the fees, and the amenities compared to the price of the units, plus their attitudes towards potential tenants. It's a Pass for me. read more

honestly quite rude. i came in to tour an apartment and was promptly told that they do not do tours. On what planet is that okay. imagine going to a car dealership and them only showing you videos of the car you'll be purchasing. Complete joke, I'm leasing your selling let that click. if you want to lease more apartments at least show your potential tenants the place. read more

I lived at Summit Apartments for a while and honestly had such a great experience! The community itself is clean, quiet, and well-maintained--just a really comfortable place to call home. The atmosphere was always welcoming, and I felt safe and at ease living there. A special shoutout to Bernie,Claudia and Selina in the office--they were absolutely amazing to work with. Always friendly, professional, and incredibly helpful any time I had a question or needed assistance. It's rare to find office staff that genuinely care about the residents the way they do. They made my time at Summit even better. If you're looking for a place that feels like home and has a team that truly supports its residents, I highly recommend Summit Apartments. I'm grateful for the experience and would absolutely live there again! read more

This apartment complex has a lot of problems. Things are always breaking, and maintenance is slow to respond. Our washing machine was broken for two months before it was finally replaced. The HVAC unit is inside the apartment and extremely loud. The window shades don't block sunlight, so we had to buy blackout curtains. The entry/exit gates are often broken. When the power goes out, so does the Wi-Fi and the key fobs for accessing amenities. The water has been shut off several times, leaving us with either no water or freezing cold water. Traffic noise is loud, making it hard to keep windows open. The walls are thin--you can hear neighbors walking and closing doors. Pest control is ineffective; we had an ant infestation and had to pay for our own treatment. The gym is poorly equipped with limited machines. Parking enforcement is strict--cars in your spot get towed, which is the only thing that works well here. The mailroom is disorganized, with packages often piled up instead of placed in mailboxes. The front desk staff seem uninterested and unhelpful. Overall, I do not recommend living here. read more

Do not live here. The people who works here seems like their job is to not help residents. They are rude and you have to be on top of them for them to do their job. It's ridiculous. I have so much to say about this place...They made false accusations about my husband and I. They told him, the leasing office called the police on us and that police showed up to our apartment when we were not here. My husband called the police department and they said that they did not receive any complaints from the apartment complex, so they were just trying to intimidate us and that's just to begin with. My car has been stripped apart twice! They do no care and they have the audacity to say it's not their responsibility any of this, like what? I AM PAYING YOU EVEN EXTRA PARKING SPACE FEES (bcs they are very good at charging extra for everything, that's something they do good) and you can't even make sure I feel safe or my property is safe? What kind of joke is this. I can't wait to get out of this shit hole. If you don't want your property to be stolen, damage, false accusations and workers that need to be beg to do their job, DO NO LIVE HERE. I do not write reviews to anything but ho** f**k, this place is hell on earth and you deserve to know before coming to live here. I wish someone had told me. Take this as your sign of not even apply for this complex. For God's sake, DO NOT LIVE HERE read more

This review is for Tyrone, one of the groundskeepers. Tyrone does an excellent job taking care of this apartment community. Along with keeping the grounds clean, he is kind, friendly and is one of the reasons I enjoy living here. read more

My fiancé and I have lived at the Summit for a year now, and just renewed our lease. We love living here. The amenities are superb and well taken care of. The apartments are nice and the maintenance staff is quick to handle any issues that come up. Tyrone in particular is fantastic! I see him every morning in the dog park, where he's always tending to the property. He's got a great attitude, is friendly, thoughtful and makes every effort to accommodate. Tyrone makes the Summit feel like a community and seems to get along with everyone. Excited to continue enjoying the property here in Redlands. read more

Compare to other apartments I have lived before, this place is pretty clean, and gives that campus vibe (which I love). The location is pretty amazing, most places you need such as dining, groceries, desserts, etc. are at a walking distance which is convenient now that gas prices are high. Maintenance team are so friendly and kind. When we have issues they are very quick in coming to make sure it's fixed. Arlene (hopefully I spelled that correctly) is very kind, she always says hi and makes sure that everything is at the top of our likings! There are some glitch that sometimes annoy us which is WiFi, I work from home and the wifi is very slow and disconnects at least 11-20 times during my 8hr shifts. We talked about getting our own wifi, but paying for two wifi sounds painful to our bank accounts. I hope the option of opting out the apartment wifi, and to be able to get our own WiFi will come in the future! read more

Customer service at the Summit. Thank you for confirming that there was a stabbing and someone literally got stabbed during a big fight with a crowd hanging out in our apartment building. It doesn't matter if it was residents or not. Matters is that a person was stabbed and multiple people were fighting. And of course this isn't my real name. Don't know too many people that use their real name here, just handles. So does that mean there was going to be retaliation on me for saying a person was stabbed here that's why you looked me up? You should have just dropped it because you are looking bad. This place has gone down hill fast read more

Do not live here. AGAIN. Do not live here. Where do I begin let's start with the leasing office, the lady who works there thinks she's gods gift to mankind when she's the furthest from it. Extremely rude and very unprofessional. They'll put up signs be back in 30 minutes for lunch and you'll see a few residents waiting outside for them...35 minutes...40 minutes...45 minutes and then they finally decide to get up off their chairs WHERE THEY CAN SEE YOU WAITING FOR THEIR HELP to ask you in a rude tone as if you've committed a grievous error. Really shithead you work here, you work at my pleasure not Vice versa. If you are one of the unfortunate ones who move in here due to circumstance make sure you ask to bug blast the apartment or you're fucked. Your patio will be visited by spiders ants roaches, they don't have a insect repellent company and you can clearly see it when you walk through the property in the evening. We left for vacation for 3 weeks and emptied our entire refrigerator and threw away all dry foods before we left and somehow came back to ants everywhere with a few spiders....(this was the second month of us moving in) worst experience of all time. Ohh and my wife Reena was the resident. just in case you try some bullshit with don't have any resident under that name. Fix you company and Fire your entire customer facing side. More apartments are coming. read more

Loved living at The Summit, too bad I had to find something closer to work. It is very well kept, whenever someone would leave trash laying around it would be cleaned up the next day. Staff (office and maintenance) was always friendly, never had a complaint. Love the finishes in the apartment, the countertops and sinks were my favorite. Neighbors were friendly and you usually see people walking their dogs throughout the day. There's a gate that leads you straight into the shopping centers, so much to do walking distance. read more

The Summit Apartments - Nice views from balcony - Apartments Near Me - Redlands, California

If there were an option for 0 stars in relation to customer service I would give this place that. Not only was this the 2nd time I've been there this month and NO one would show an available unit, but the sales rep was dismissive, rude, and lazy. First time earlier this month she wouldn't show the apartment because she was about to go on her lunch break. The second time which was today , the office was closed when we arrived the first time around 3pm, we came back around 4pm and the office was open but she wasn't anywhere to be found. After waiting about 15 minutes in the lobby where another couple came and left due to no assistance she walked in .She stated she doesn't show apartments on the weekend without an appointment. When asked for a manager she explained he only works during the week. I explained that NO one has answered the phone all day to make an appointment and that I work during the week, the rude girl still insisted on not giving any information about the apartments cost or availability!! I was definitely wondering how this place is open and why she was working there. I did get her manager name which is Bernie and will be calling back on Monday, but again no one answers!! Terrible service and I am so confused on how these apartments are in business! I will not be back a third time!! Good luck if you live here getting some kind of assistance! Lazy people should not be working! Go HOME!! You are useless! read more

The Summit is an awesome place to live! Been living here for two years, going on to 3 now as I have renewed my lease to a bigger apartment. The place is convenient, nice, and safe in a great part of Redlands. read more

Shout out to Tyrone for always cleaning up and making sure the complex is clean! Always appreciate him power washing the stair well, moving our door mat and putting it back for us. We always enjoy seeing him around! read more

The apartments are nice and have many inside amenities and features within the complex. Not to mention, the walk score is excellent as there are restaurants and major brand name stores within walking distance such as Target, Ulta, Sephora, Barnes & Noble, and Banana Republic. Downtown Redlands is close by with fun nightlife restaurants/bars, market night. I thought it would be noisy because of all the stores and customers, but I hardly hear anything. Yes, there was a stabbing. However, don't let that discourage you from considering The Summit as a viable option. That incident is not typical of this address, but let's be realistic, crime happens anywhere. Do the research of this address for yourself as I did prior to moving in. I have not noticed any homeless hanging around, garages being broken into, poor service from the office. If people are being evicted left and right, that's a good thing, which only proves how far management is willing to go to ensure the complex is safe, and occupied by quality tenants, who will respect and follow the rules. The employees and maintenance have always been friendly and helpful to my family, and I appreciate the efforts they make to ensure our living situation is comfortable. The tenant who posted 9 days ago sounds like he may have an ax to grind due to some personal issues with management, or maybe it wasn't a good fit for their lifestyle or expectations. Management, keep up the great work! Also, Selina is awesome! read more

I've been living at the Summit Apartments for 10 months now and I have no complaints! The complex is conveniently located within walking distance of local shopping, and the grounds are super well-kept. I truly enjoy the whole environment and love chatting it up with my neighbors as well as the wonderful staff! I can confirm that maintenance requests are resolved VERY quickly (shoutout to Mike!) and the amenities are great. Selina & Claudia have both been a great help and are always responsive/make every effort to provide resources/help me resolve any concerns that come up. Overall, just a great option if you're looking for something in the area! read more