My wife and I stopped my this Monday to look for a new rental for the next 12 months. What pulled…read moreus to this property we're the Yelp reviews, the stars seemed too good to be true particularly because neighboring properties are terrible. The policy wrapped around dog owners not picking up after themselves is no joke, when we arrived to the property a pit bull was running around and the property team sniped the doggy poo poo. This wasn't just one employee, it was several who were passionate about enforcing their policy, and ensuring standards are met for the quality of life of the other residents. Well Done! Tiffany was fantastic and incredibly attentive to our needs, we had our Siberian Husky with us and he was not loving that Redland heat, Tiffany gave our pooch Max a cup of water and made his day. Sadly, we did not move into this property, we took a property in Big Bear due to my wife's health this was our number one choice, had we not taken Big Bear we would have been happy residents at Rosewood. We both highly recommend stopping by and having a chat with the team here!

Jonathan and Kareena in the office are sweet and helpful. Very communicative and efficient as well!read more

I was looking for a 2 bedroom apartment to be closer to my kids, my bf and I went in and filled out…read morethe app and gave all documents needed, they were so nosy and so unprofessional asking where we met if we got a divorce, why there was another name on my bank account (my ex husband) and then when they received our reference from our current apartment we had a couple late payments and Marinas (or whatever her name is) response was "you don't pay your rent on time or what?" So unprofessional, was so afraid to say no sorry the late payments is a problem, she said um we will let you know because we don't tolerate late rent at all. So rude ! They should lower their criteria for renting an apartment and their old outdated broken down apartment complex, so happy we dodged this bullet!!! MARINA OR WHATEVER YOUR NAME IS GO SEE A DENTIST PRONTO!

If I could give this place a negative score I would!!! This is one of the worst apartments I have…read moreever lived.. Don't not bring your family to live here!!! It's one of the worse living conditions, SPECIALLY customer service I have ever experienced!!! when I first moved in there was mold seem like they just painted over it then within time it showed everywhere!!! Took forever to get them to clean it up properly...I had to get the city involved because they weren't not doing anything about it.. this there type of customer service you will get here... THE WORST ITS THE CUSTOMER SERVICE OF THE STAFF DOSENT HELP THAT THEY ARE RELATED THEY ARE UNRESPONSIVE, THEY ALL HAVE A ATTITUDE ALL THE TIME, OFTEN COMING ACROSS AS ANNOYING BY MY INQUIRIES.. Find somewhere else to live the disrespect and headaches the neglectful management and poor service is NOT WORTH IT!!! LOOK ELSEWHERE!!!

Daniela and Compliance has been in that office longer than anyone. I have been living here a long…read moretime. Daniela is good at her job. She's very helpful very resourceful. She is an amazing person at her job. She knows more than anyone in that office if you need to go to that office, I highly recommend speaking to Daniela when I tell you she is an amazing at her job. She is very amazing at her job if you need to know if you're behind on rent how much you owe or anything Daniela knows more than anyone. She has been there longer than anyone in that office and she knows more than anyone. She is good at her job

Wasted my time, I got here at 08:30 they were supposed to be open at 08:00 and they never showed…read moreup. It's already 09:15 and they wasted my time, very unprofessional and very unorganized I feel really disrespected since I waited here for so long just for no one to come here. Can't believe all these apartment complexes management are so lazy and can't even help when I made an appointment for 08:30. Please do better, I am trying to look for a new home since I just recently got out of the military disrespect.

I really appreciate the good service and maintenance in this apartment community. The staff has…read morebeen helpful, and the property is generally well taken care of. As a mom of two kids, I also hope the community can consider adding a playground or kids' play area as one of the amenities. We currently have a large tennis court, but it rarely gets used for tennis. Most of the time, children in the community use the area as a play space instead, and some end up hanging on the nets, which can damage the court. A dedicated play area would be much more practical and enjoyable for families with children in the community. One small suggestion as well -- during the summer, it would be nice if the lights around the pool area stayed on more consistently at night for better visibility and safety.

I would like to thank Donovan for attending our last event. This event was 1/18 and we had a movie…read morenight. He was so helpful and stayed after to help clean up and tear down the event.

Thank you for up grading the pool area by placing pretty chairs n tables…read moreI do, however, miss the black table with the 3 chairs It's hard for me to get up from low chairs but it's beautiful Ty so much for that upgrade

We have been pretty pleased with living here. They take care of issues pretty rapidly unlike…read moreprevious experiences we've had living elsewhere

Carlos, the maintenance technician, is truly on top of everything. He is thorough, respectful, and…read moredependable, and I never have to wait days on end for maintenance concerns to be addressed. Andrew is always incredibly helpful in the office, and Tee is absolutely phenomenal. The entire team contributes to making this community feel welcoming and well cared for. Most importantly, this community feels like a safe and comfortable place to raise children, connect with neighbors, and truly build a sense of community. I genuinely appreciate the care and effort the team puts into making this a great place to call home.

I would like to recognize the outstanding work of Felix, the groundskeeper at our apartment…read morecommunity. The property is consistently clean, well-maintained, and inviting thanks to their hard work and attention to detail. The landscaping is always neat, common areas are kept tidy, and maintenance concerns related to the grounds are addressed promptly. What stands out most is their dedication and pride in their work. They are friendly, professional, and always willing to help when needed. Their efforts contribute greatly to making the community a pleasant and welcoming place to live. Thank you for your commitment to keeping the property looking its best. Your hard work does not go unnoticed and is truly appreciated by the residents.

The Villas office staff as a whole were very knowledgeable and helpful. I specifically dealt with…read moreErika which was nothing short of great! I definably appreciate all her assistance she provided going above and beyond to ensure my family and my self were taken care of. I would recommend this specific location to anyone who is interested in senior living

Potential renters beware..this place is very cliquey and has a serious case of the blahs. Leasing…read morestaff ( sisters) are not very honest. Many of us got $100 rent increase right after renewing our leases, which took us all by surprise as nothing was mentioned during renewals. The carpets are trash after 6 months even with no pets, and there are several smokers at the property. It is SUPPOSED to be non smoking, but when you complain about the smoke smells, are just informed "we cannot enforce that here in California". We suggest you come by unannounced for a tour, especially after 2 pm when rowdy guests are in the pool being very noisy!

This review is a long time coming. We've sat on these complaints for a month…read more Very frustrated with how conflict gets "handled" We were informed by Jennifer at the Leasing Office that we are allowed to park in any numbered spot as long as we have a parking permit displayed. Both my boyfriend and I heard this statement clearly. I had also repeated this question at least three times to clarify, and her answer was always the same We were towed for unknowingly parking in someone's assigned numbered spot, which we had been misinformed about, as we NEVER would have parked in anyone's spot and risked getting towed if we knew the numbered spots were assigned (which we were told by the STAFF that they were NOT assigned) Talked to the property manager and were told we "misunderstood" multiple times (when really, their employee misspoke), even though the property manager hadn't been there for the conversation when her employee told us we could park anywhere. We didn't receive any sort of apology for the misinformation that cost us $700, as they wouldn't take accountability. She said she called the towing agency owner but he was on vacation. This was exactly a month ago, and she never followed up with the owner It also felt a little insulting that she said she'll simply send out an email to prevent this from happening to other tenants, and basically there's nothing they can do for us and we are the "learning example" At the end, she asked if there's anything I could do about my negative review. This last request showed that they don't seem to care how us tenants feel, and only how we portray them to others, as my concerns were hardly addressed but they wanted me to take down or edit my review Around the same time, we asked them to address the mountain of rotting food trash next to our parking spot. Unsure if it belongs to the owner of the parking spot next to ours, or the previous owner of our parking spot, so we asked the leasing office to check on it. Jennifer said she will send someone to have a look. Again, a whole month passes without a follow-up. The contents are getting more disgusting and unsightly every day Previously, the property manager was upset that I said nobody is ever inside the leasing office, picking up phone calls, nor responding to emails even during office hours a majority of the time. She claimed this was not true and implied I was coming in during lunch breaks, which I clarified I tried to come in for help ranging from 10am to 5pm, multiple times On the other hand, the maintenance team and various contract workers are always extremely helpful, wonderful, and sweet!

I used to live at The Heights at Grand Terrace and it will always have a special place for me…read morebecause it was my very first apartment. After moving away for a few years, I ended up coming back before eventually moving on again. One thing I always appreciated about living there was how affordable it was compared to many other places in the area. It made it possible to have a comfortable place to live without feeling overwhelmed by the cost. The staff was also consistently friendly and helpful. Whenever I had questions or needed assistance, they were approachable and made the experience of living there a positive one. Overall, I had a good experience during the time I lived there. It was a great first apartment and a place I was happy to return to for a while.

Don't move here, units are too pricey. All the fixtures and cabinets are not properly installed…read more Have light switches that don't work. Lots of pests and biggest issue the leasing office sucks at answering calls. They are all in office but never seem to answer the calls. I have gone into the office numerous times and see employees not giving a fuck and just chilling and allowing the calls to come through without answering. Thai place is a joke don't waste your time here. There is so much nicer places

the worst apartments ever. do not live here. maintenance never gets done even when submitting a…read morework order. no one ever picks up the phone in the office even though they all sit on their a$$es all damn day. they claim to have security and ive never seen security at all. neighbors vehicles have been broken into. they do not care at all. floors are always lifting up and constantly being replaced. i was with no ac for almost 2 weeks during a heat wave and it was always back and forth with the vendor and office people. save yourself the time and trouble. do not live here.

Well kept property, work orders done in timely manner. The…read moreproperty manger Annie has been great responds quickly. Have had a great experience living here over the last year.

I wanted to wait a couple of months of living here before writing my review. I love it! Annie from…read morethe beginning has answered any questions and has helped make our move in easy. The complex is clean and quiet and everything is near by.