new maintenance individual has been fast on fixing the online maintenance request I have submitted.

As a resident, I truly appreciate the effort the team puts into ensuring work orders are handled promptly. I've also noticed the beautiful landscaping upgrades throughout the property, which have made a big difference. The staff is always helpful and responsive, and I really enjoy my space. One of my favorite things is how peaceful and quiet the canyon is! It makes living here even more special. read more

The maintenance individual came to my apartment with the schedule time the service would be done. The vendor came early morning sharp and began the service., but the day before, I ran in to the maintenance individual and he shared what to expect. The service was done professionally. I can't thank Ardella and the maintenance service enough. When something needs to be repaired or just inspected around the community, the maintenance individuals maintain the upkeep and character of these apartment homes. Thank you. Kim Brown. keep doing an fantastic job. read more

Joe the maintenance supervisor was extremely professional and helpful. Thank you for your help!

Able to book tour but never was able to reach out to confirm, went to leasing office at 3:30pm and closed despite hours being 9-5pm, sign said "back at 9am", Never living here if leasing people arent ever in their office during proper business hours read more

I lived here for 2 years. The apartment space is great for the 2 bedroom 2 bath. the issues I struggled with were the smells of cigarettes or marijuana coming into my apartment. Neighbors aren't always the most courteous Although never rude or combative. The office staff is very hard to get a hold of. Office randomly closes, phones don't get answered etc. Lately it's been a bit better due to recent staff changes but I have worked with 4 plus people over the 2 years I was there and there has been times where I couldn't get a hold of someone by phone or email. I never really had an issues with my maintenance requests being completed in a timely manner. Living on the canyon was hard because 3pm or later traffic backs up and people do not want to let you out Or if youre trying to come up from Washington its a task. Overall, nice apartment, school nearby, quiet neighborhood, affordable. For the price it's a great stater apartment or if you aren't too picky you'll really enjoy yourself. read more

Professional communication and understanding of our situation in addition promptly repaired/replaced what was needed

Thank you Ron for helping us on our move in day. And thank you to the rest of the team for communicating and helping us with this process of moving in. read more

Absolutely the best first apartment I could've asked for. They made the moving process go so smoothly. A beautiful area. I love the Donkey Rescue out here. It is the best place I could've asked for in Colton. read more

Denise Johnson was absolutely amazing as soon as we got there Ms. Denise offered me and my daughter water, coffee, and candy. She even helped me make my coffee because I thought I messed up the coffee maker, but I didn't. She took her time with me and my daughter showing us the property. She was very knowledgeable of the property and area, also she broke everything down to me as far as how things go like applying online and what all I need, how the deposits work and just my overall experience here was great. Thank You read more

Don't do it reconsider!! Traffic is horrible. No set onsite manager School districts are trash. No one told me a shoot out happen my unit b4 I moved in read more

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Cassandra Sanchez, the leasing agent, on top of everything. Making sure things are taken care of. Thank you Cassandra

Had an appointment for today at 4:30 to tour the place and even confirmed my appt through email and text with leasing agent Eva. Then got a call today stating they don't usually do appointments that late even though it was offered to me and asked if I could come in sooner so I got there at 4:15. Once I arrived the office was locked and empty. Ended up waiting till 4:40 trying to contact someone but no one ever answered. Completely unprofessional and a complete waste of my time and gas! How hard is it to do your job. read more

Okay so the apartments themselves are good, don't have any issues with my unit except the bathroom gets super hot and can create mold easily if you don't leave your window open frequently...BUT THE STREET. Worst street ever it's always always busy and you can hear EVERY. SINGLE. VEHICLE swooshing by through your apartment it's so bad. Big rigs and pickup trucks are always zooming down and make my apartment shake LITERALLY feels like an earthquake all throughout the day. Jam packed traffic at almost every hour or the day-yes even at night. and you can't sleep in even if you're tired from work because the cars start coming down the canyon at 5 am and you hear all the honks and cars. It WILL take you 30+ minutes to get into the complex if you leave during 2-4pm 5-8pm and even 11 or later at night due to construction. I really wish I knew how busy this street is because it is 100000% a deal breaker. They need to add a separate lane or entrance or light or SOMETHING ANYTHING for the residents that live here. This is outrageous. Good luck with Reche Canyon worst street ever, and a lot of accidents happen so street get closed and cops had me park my car at stater bros and WALK to the complex even though I LIVE here like what?! They don't care to let you pass to get home read more

been waiting for 2 months to get a mailbox key and closet door fixed since move in. still no update on either.

I previously shared the below review and Tammy the owner responded and out of good faith in trusting her word that things would be taken care of, I took it down. Well some things were done but it seems like after I changed my review, things went back to the way were initially. As others have voiced complaints about the roaches I am still having the same issue. When they say the they will have the company come out to spray, it does not happen. They came out one week and I called them to let them know that I am still seeing roaches, they said they would have them come back the next week but they never showed up. The next week, I spoke with Gina the new property manager and she told me that they came by and no one answered the door and supposedly Cassandra the leasing manager said she came back with him and no one answered...I work from home and my window is facing the door so I see everyone who come to my door in which I shared with Gina. She stated that she will come "personally" on Thursday. When Thursday came, I went back to the office and Gina was not in the office and the light was off in her office (by the way, I did read another review from a tenant that shared that the property manager saw her coming and went out the back door so I guess they have all sorts of tactics to get out of doing their job) so I spoke with Cassandra regarding someone coming and she act as if it was totally new to her and she wrote my name down. So that let you know there is poor communication or they had no intentions of anyone coming to spray and that is exactly what happened. No one came until the next week. They charge a monthly fee for someone to spray weekly and it does not happen but yet they say they spray the grounds and I still do not understand why I am paying a fee for a problem I did not start. I can say that Tammy did keep her word regarding the dumpster she stated would be here on September 12th but then she changed it to it is supposed to be delivered on the 12th. She kept her word on that because it did not happen. When I spoke with her she blamed the City of Colton trash department stating that they will not give her an extra one. I called them and they stated that all anyone has to do is ask for it and it will be delivered. She did tell me that it is costing her a lot so maybe that is why it has not happened. With all the extra fees on top of rent that is charged and the services are not being provided consistently, it appears they are "racking" up with having at least 100 units paying $30 extra on top of their rent. I made the mistake of not reading the reviews before I moved here...never again. I moved in 7/19/24 and I have not been here a full month yet and these types of discrepancies should not be occurring in any situation. If as you say, "Your satisfaction is our top priority" , management approval should not be a hold up on getting issues taken care of. Unfortunately, I have heard a lot of excuses and have gotten the run around when which does not reflect that my satisfaction is your priority. This is very disconcerting. The apartment has roaches and from what I can tell by looking in the cabinet where the water heater is, it is not new because there is an Orkin roach trap with dead roaches in it. 8/10/24 around 10:30am I spoke with the property manager, and she stated that the company that does the pesticide was supposed to come out on 8/9/24 but they did not so she was going to see if she could get them to come out on 8/10/24. I checked back in the afternoon at 2:30 pm and she still had not heard from them. I spoke with her today 8/12/24 1:25pm and now she has stated that she is waiting for management and with that, I don't understand why I am being charged a fee for pest control which was already an issue before I moved in. She also informed me on 8/10/24 that she is working on getting the dumpster for the trash receptacle. I inquired today on the status and now her response is that she is waiting for management's approval. As I stated in my email sent on 7/29/24 to the property manager with pictures, this is very unsanitary, and it is a health hazard. I also spoke with her on 8/10/24 regarding dried-up huge stains that are on the steps of the apartment and along the sidewalk. Not very appealing to have to see going in and out along with debris such as leaves, tree bark and trash. The front of the complex seems to be cosmetically maintained and kept very well but the rest seems to be overlooked. Although minor, since I moved in, I have asked that the towel rack in the bathroom be fixed, and a work order was put in, but it has not been fixed yet. Another concern is being charged for fees for vacancy bill back on my 8/1/24 rent when I moved in at the correct time. I paid it because the office was already closed, and I did not want to be late paying my rent. I informed the property manager, and she stated that I should not have been charged and she will let Tammy know. I have not heard back yet. read more

If I could give zero stars to this complex I would. It has been a year since my experience and I reached out about 5-6 times to both the property management company and manager and never got any contact back. So let's start shall we. I am a previous resident at Reche Canyon. On Thursday December 9th, 2021. I woke up around 8am to begin working as I worked at home. I got up to find that the front window was leaking and rain was seeping in. There was a water bubble in the ceiling. I phoned the office about 3-5 times before I got an answer. I was told that there were I believe 9 other people going through the same issue and we were PROMISED to be seen by end of day. It rained all day that day, and we were never seen. I called once more around noon and was PROMISED again by END OF DAY, and no one ever came.  The next day, which was Friday I kept calling to get no answers until midday promising that we would be seen on Saturday the 11th at 9am. My partner and I had to rid of all our plans just to accommodate this when we were promised to be seen on Thursday.  Saturday morning (Dec 11, 21) I woke up early to be proactive as I put plans aside on my personal day off to be ready for the maintenance men. It is 9am and no one is available, I call the office and of course no answer. I proceeded to very angrily keep calling and finally left a very upset, but professional voicemail to both the regular and emergency line. I finally receive a call from the emergency line and they let me know they'd be on their way "shortly." They didn't arrive till about 1-2pm after I was again PROMISED at 9am. They went to the roof and patched up whatever they needed to. They stripped the window pane and part of the wall and an entire chunk of the roof where the bubble was. Half of the apartment was closed off with plastic. They left a generator machine thing on to dry the wall and let us know they would be back on Tuesday the 14th to repair the wall as it needed to dry. The dryer/generator was on for 4 days, which mind you is electricity we had to pay for. The entire month of December was cold and rainy and we were unable to use the heater as 1, there is a giant hole in the wall and the warm air would leave and we were already paying for extra electricity 2. The entire house reeked of water, dirt and insulation. 3. We did not want to breathe all the insulation and dust. Tuesday the 14th (2021) comes around, and it is raining. I wake up to find that the wall is STILL leaking. The maintenance men came again and explained that the process of patching the roof was trial and error and we just had to keep waiting for rain to see if it was fixed, and by this time it was obviously not fixed. This is something I can understand, however we were told our unit was the most serious one yet we were the most neglected. The generator was left on again and they lazily put the same plastic up again. We couldn't even put up an Xmas tree. The men let us know they would come back "tomorrow" (15th) to try and repair the wall. They never did. They unexpectedly came without any notice or warning on the 18th to get on the roof and attempt to fix it a second time. They said they would be back the 21st to finish the wall inside our unit. The 21st came, and they removed the generator but still needed to let the wall dry but they would come back in a '"few days" . I ASKED multiple times if they would arrive before the 24th as again, keep in mind the holidays were coming and we had a huge hole in our wall, no heater, no space. They PROMISED they would be by before the holidays and never came. I angrily called on Monday December 27th, demanding that we be helped. Mayra apologized and again PROMISED they would see us that day. I called multiple times and the last time I spoke with her, she actually let me know she'd call back with an ETA of the maintenance guys. She never did. The next day which was Tuesday the 28th, I had my partner go to the office in person as there was no answers to my calls of course. Mayra let him know that she would call me with an ETA again lol. She never did. This was the last day I kept in contact as CLEARLY it was not getting to anyone. I decided that we were to move out, especially since our lease was ending January 2022 anyways.  On this day (Dec 28, 2021), I wrote the 30 days notice. As January 2022 came, I decided in fact that we were NOT going to pay rent as I truly believe we shouldn't have. We did not pay rent, as I looked up it was and is my right to do so. From January on, we NEVER were contacted for the wall. Let me just address that in fact, the wall stayed this way until we MOVED OUT on Jan 27th. Keep in mind, according to state laws landlords must keep apartments habitable. I was exposed to both the possibly moldy wall and cancerous insulation being exposed for 2 month's. It was such a slap to the face to receive my deposit back of about $3000 to only get $5 back. We never even did walk through. read more

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RENTERS BEWARE! If I could give 0 stars I would. Living here was the WORST first time renter experience I could have had. There are so many roaches in almost every building. No matter how many times they came out to spray they were back the very next day! Instead of tenting the units like they should they offer a weekly spray which you have to remove all your belongings from the cabinets and move to the center of the room and cover with a sheet, EVERY WEEK if you want the service done. If there is a reschedule they wont tell you. I took the day off to be present when they came because I was not 100% sure they were even doing it like they claimed they were because my roommate and I were never home when they would come due to work schedules. So I took a day off, the service was cancelled/rescheduled, I was not made aware and called the office and Mayra (the manager) all day. No answer as usual! So, what did I do, I went down to the sister property down the street where I found the maintenance man. He looked very uncomfy to see me because I was livid. He called Mayra who answered immediately, they spoke in Spanish (I understood everything). When he hung up he told me they were very sorry but that the service had been rescheduled. I said ok fine, I should have been notified! I turn to the window and who do I see turning around in her car and leaving the property, Mayra :)... She was avoiding me. When we first signed our lease, she had told us that it was a non smoking complex but that she didn't care all that much. Our neighbors all smoked and the walls would be visibly dirty with soot coming from the downstairs neighbors who smoked so much! Our patio was constantly flooded whenever it rained which was supposed to be fixed within the year, it never was. Our front porch light was also supposed to be upgraded, it never worked. We were left without a porch light for an entire year. The steps going up to our apartment were so loose that my grandmother almost fell down! We could not wait to leave this place! We left everything clean and in move in ready conditions and did not get our 1k deposit back. We got no itemized invoice within the 30 days per the state of California.. Mayra does not answer my calls nor return my emails. It's been almost a year now and I have given up on getting my money back! SO instead I come to the reviews to warn anyone about these God awful apartments with these God awful people running it. I do not care to hear back from the management team at this point because again, its been almost a year! So keep your apologies and any hopes to save your reputation with me. This place may have the look and appeal of a newly renovated apartment complex but I assure you they slapped lipstick on a PIG! DO NOT MOVE HERE!!! read more

Happy that I found these apartments. My move-in was easy and amazing Ms. Mayra Morales was a lot of help. She's very professional, spoke with a few of the other residents and they say she's a blessing to have around!!!! read more

10/10 do not recommend, I'm constantly hearing and seeing things from my daughter about how horrible this place is but she's too scared to write a review because she still lives here. It's just her and her husband, they both keep it clean and there is still roaches. Laundry rooms are disgusting with at least one washer always broken. Parking is horrible and a process if I'm visiting. This is not even the start. Stay away. read more

So I found these apartments and they were just beautiful I called and spoke with Myra Morales she helped me out she was very professional and attentive she gave me a tour she was a great help so if you're looking for a two bedroom get in touch with Myra she's great read more

Clay was really helpful. Helped me with all the questions I had. Clay was very knowledgeable and helpful. Apartment is also very clean