The top three things that were bad about this restaurant:
1…read more I ate (scratch that as they never brought me my food). I mean, I went to this restaurant with a large party and they never brought me my food. Hence, no pictures to share. The waitress came out to ask if everything was okay (after everyone was just about done), looked right at me and asked if anyone else needed anything. Of course, I said "my food please". The staff never noticed they didn't complete the order. There was no attempt by the staff, or the manager, to check on my food. They literally just admitted they forgot it and had a very "oh well" attitude. My expectation would have been that they saw how large our bill was (a large party with many alcoholic beverages consumed) and they would have done something to expedite my order. Nada.
2. They kept bringing out dishes and drinks that no one ordered, and I GUARANTEE that they snuck these on the bill whether or not the staff left them at our table. For example, they brought at least one drink no one ordered, and they brought chips and salsa that no one ordered. Additionally, they brought a burger, that no one ordered and no one claimed, so they took it back, probably threw it out, but I GUARANTEE they snuck it on the bill. This to me seems very unethical, but I guess the manager told them what to do to keep the doors open. Watch out for this if you are with a large party.
3. We had a large party and ordered lots of food and drinks, and I know the people that I'm with are big tippers so the staff was very well compensated despite carrying out a less than an average job. It's a very unfortunate situation for me as I suffered and they profited due to high tips and bringing out extra food that no one ordered.
Also, it's hard for me to have sympathy as I saw that they were NOT using paper and pencil to take orders, rather, they had digital handheld POS systems and I witnessed the waitress type in my order (specifically). That order should have gone directly to the kitchen, and I'm sure the POS system put it on the bill and it wasn't removed. Alas, I did not see the bill, so I will never have confirmation.
Finally, I asked them if they took my meal off the bill, and they said they did, but because of the above mistakes, I highly doubt they deducted my meal and they extorted an additional $25 out of my group.