Here is the message I sent the restaurant and received no response:
"Hi there, I just wanted to send a message as I am extremely disappointed in our experience last night. We were a party of 4 adults and 5 children and arrived around 8:30pm and at 9:55pm we were looking for our waitress to simply pay for our drinks as we still hadn't received our food nor did we receive any check ins from our waitress during that time. We even had to flag her down for more drinks, where the kids felt they were met with eye rolls. (Your kid cups are cute but far too small for the price.) The food came out as we were looking for our waitress and we had to ask for boxes because it was 10pm. We had a 5 minute drive home and sat down to eat, none of the food was edible. The bbq brisket tacos were dry and had no sauce, the wick chicken sandwich was basically an overcooked chicken tender on a hard bun, the kids grilled cheese was not good, the kids chicken tenders were dry and overcooked, the house burger was also overcooked, the fries were a mix of not cooked enough and overcooked. We had to make the 5 kids something else for dinner. At 10:30pm.
When we received the bill for $298, I did ask for a manager because that was unacceptable service and she took both the receipt and the card of the person paying and said she would look over the bill, comes back over AFTER charging the card for the full bill and then asks if there's anything she can do to make the experience better in the future. As if we didn't just express our issues over our current experience. As if she didn't hear and make a sad face to my 5 year old crying on the way out that she was hungry and wanted to eat her dinner. We were met with excuses such as the manager was helping in the kitchen because it was backed up. However there was one other table of 2, that came after us and got their food long before us and is where the manager spent majority of her time standing and talking, and there were 2 people drinking at the bar, one being your waitress and the other I'm almost positive was the husband of the bartender. At 9:32pm we asked for another round of drinks and were told drinks stop being served when the kitchen shuts down at 9:30pm. At 9:45 I watched the bartender serve another alcoholic beverage at the bar to your waitress and her husband as well as listened to her say she doesn't feel bad for us because we have kids and shouldn't be drinking anyway. I understand you're newly opened and I truly hope it improves for the sake of other's wallets but between the quality of food and the staff, we certainly will not be coming back and I will not recommend it to others either."
posted the pictures of our food because it was awful and those I've showed it to agree. This place was far from the local family friendly restaurant feel I was hoping for. read more