Called about getting my hair done.Sent pictures at her request and never got a call back.I…read moreunderstand being busy but OK.Just wasn't professional. I can't speak on her skills but it starts with customer service.

After two failed attempts to get the cut I was looking for after cutting off my locs after 10.5…read moreyears, I reached out to Angela and she FINALLY got it right! She is very knowledgeable about hair and provided expert advice that really fit me. She pays attention to details and executed the perfect look! I will be coming back again and forever grateful that I've found a stylist that is interested in not just healthy hair but the spiritual health of the person!

Well, I never thought I'd be writing this but I guess I should have read the salon reviews about…read morethe manager/salon rep being rude and unhinged and "banning" people who complain about their behavior. Looks like they double down and reject constructive feedback from people who have had similar experiences so I won't hold my breath for a civil response. Up until now I had had excellent service from Jeff and the team and this entire interaction was so incredibly bizarre. I received a text this evening stating my appointment scheduled for tomorrow morning was in the "middle of Jeff's" day and asking if I could move it to accommodate an install. I responded that I'd made the appt to accommodate my work schedule and then provided a time frame within their request that I was available. What followed was a series of agitated responses like "who are you talking to like this" which is so weird because I gave my availability to change appointments and the repeated it. At this point, I thought, this has to be a spam account because nobody would allow someone to represent their business this way. I tried to remain calm while firmly requesting that I be contacted by a manager or my stylist directly because this was such a weird response. I requested the person not to contact me again and they said they would be canceling my appointment and that "Jeff was ok with it" since I was "being nasty". Luckily, there are many talented Salon teams in Chicago who have staff that can communicate effectively and resolve conflict but I am sad that this salon isn't one of them.

Since 0 stars isn't available, 1 will have to do. I left this salon with HEAT DAMAGE from a blow…read moredry and after politely bringing this to the owner's (Lailitha) attention via text, I was immediately greeted with a NASTY ATTITUDE that was unbecoming of a business owner. She was rude, unprofessional, and lacked empathy. Background: I have been coming here for over 3 years but more consistently for 1.5 years. It took my 3 tries to get a stylist that I liked and did good work. However, after my most recent blow dry and trim, I got home and immediately started to notice signs of heat damage. I understand mistakes happen and while I'm upset about my hair, I was not mad at the stylist. I have been natural my whole life and do not put heat in my hair except when I go to a salon to get it professionally blow dried and trimmed. No press. When I texted the owner of this heat damage, she immediately got defensive and asked me to provide pictures of my hair in the wet state before I went to her salon. Why would I have a picture of my hair soaking wet before a salon visit??? When I finally found one from a few years back, she then moved the goal post and said this isn't enough evidence. Mind you, I went to her shop on Friday and reported the heat damage that SAME Friday (I washed my hair immediately after when I realized my hair smelled burnt). She finally offered me a protein treatment but when I inquired if it was free, she gave me a nasty and uncalled for response and then insinuated that I may have cause this heat damage and she can't confirm her shop did it. That is ridiculous considering I am a regular AND THERE ARE CAMERAS IN THE SHOP BY THE WASH BOWL. She then refused to speak to me on the phone and denied my ask for a refund after she got rude via text with me. She said she would give a refund if there was evidence so I asked her to check the cameras and ask my stylist and she is refusing to do so. She is a liar and unprofessional. DO NOT come here if you value good customer service or your hair.

To hire actual hair stylist, and not inexperienced hairdressers for the price of a stylistread more

Always try to support black owned but I wont be back…read moreActually days before our appointment we kept getting confusing emails about a name change location change etc etc On the day ,I was so busy I just goggle map the name and web took me to the new location instead of old I didn't realize till we were already there Needless to say we were late we called to inform only to get another call to ask us if we were still coming Sigh We made it ,the saver was a 30 percent coupon that accompanied the email We only paid 49.00 dollars for a 70.00 service Only day 2 and daughter curls have fallen tho. But she like the bounce and much needed trim

I can't stress this enough, I love the stylists here! Bibcy…read morehas been the one and only stylist I've seen since I've moved back to Chicago. She's funny and kind and extremely gentle on your hair. I've had Shavon give me a trim and I was extremely satisfied, she didn't turn it into a haircut! I've been coming to Glo On for almost two years and every experience is a good one. Im not sure if it's clear on the website, but they also wash your hair before you get it styled. Sometimes I think I do a slammin job, but sometimes I miss spots, so it's nice to know that service is included. They get you in and out and it's in a great location.

This special gem is located inside of a clothing boutique along 53rd st in Hyde Park. It can be a…read morechallenge to find someone who works with natural hair and great at it. It's really important to find someone who can not only style it but also help you keep it healthy through advice and recommendations. My appointment yesterday was with Bibcy but I've had my hair done a couple of times with Shavon, the owner. I highly recommend services from either of these ladies. Their services include braiding, locs, twists, etc.. pretty much anything related to natural hair care and styling. For this visit, I opted for shoulder length twists using red and black hair. I arrived at 3:30p for my appt and guess what, we started on time! Some of you reading this will understand why this is funny. My hair was washed, conditioned and blow dried. Bibcy worked fast and I was out by about 6:45. I'm still a little shocked by this because I was expecting 4 hours but nonetheless, I was happy at how quickly I was able to leave. I also want to mention that they were well prepared in exercising precautions to make me feel safe in this pandemic. My temp was taken and recorded, hand sanitizer was accessible, everyone had on masks and the booths were 6 feet apart. There was only one customer there so I had no worries the whole time. I was really appreciative of this as I was a little concerned before arriving whether there would be too many people there for comfort. I left feeling sassy and fly. I've been thinking about starting locs and this will be the place I go with when I do. Highly recommend this salon!

Although interviewed the beautician by phone call; as I entered the establishment my heart sunk and…read morethe service and products used lived up to the disappointment. Never went back

Make your appointment! - YOU WILL NOT BE DISAPPOINTED!…read more LaJoie is very pleasant, professional and very knowledgeable about natural hair. My long time braider (crochets) moved away and I spent months looking for someone to replace her. LaJoie knows what she's doing. I made my appointment on-line. Did not have to wait and her salon is a very comfortable place to spend your time getting your hair done. She suggested a few styles she thought would work for me after I told her I'm ready to transition out of wearing crochets. She's most concerned about helping you keep your hair HEALTHY! GO, GO, GO!

This is the way a beauty salon should be run!!!!…read more Everyone in the shop is so nice and bubbly. Walking in this salon was so warm & inviting. From the shampoo girls/guys to the beauticians, everyone was friendly. Everyone remained professional and polite. This was my 1st time here, but I'm pretty sure I'm going to go back! Everyone worked quickly to get their clients in & out. Definitely not a hoodrat meeting spot. I loved the environment.

Very nice salon and Angie is an excellent stylist. Make sure you have lots of entertainment because…read moreyou will need to wait at minimum two hours. Most of us are used to this from childhood, therefore don't try to book other plan immediately after your appointment without wiggle room. There is a shampoo girl to assist. Angie did a great job style and cutting a pixie haircut. I recommend this stylist.