This review hurts, because one apple definitely spoiled the vine. I have been coming to Christian Fields for years, and yesterday was my worst and last experience there, until some changes are made. I love my stylist, Angie, but what I have to deal with when I am not interacting with her is no longer worth it.
I arrived for my appointment, and a gentleman greeted me and asked me how he could help me. I informed him of my appointment with Angie. He got up to let her know I was there. While he was getting Angie, a woman came up, and immediately told me that the food I had in my hand had to be eaten in the back. And with irritation in my voice (where I was wrong), I replied to her that I knew that already (again being a long term customer) and that I was not even eating anything, just wasn't leaving it in my car. She replied okay and moved on...so I thought.
Anyway, the gentleman came back to take me for a wash. This is amazing, because I was seen immediately and that is always great experience. While getting my hair washed, the woman comes back with another client and went on this rant to the staff around her about hating to deal with people, because you can't tell them anything, etc. I knew she was talking about me and she made sure I heard it indirectly. I realized that I had offended her, so when I got up from my wash, and saw her walk past me, I called out to her. She ignored me. So, I said, I will just catch up with her later out loud to myself. The gentleman servicing me went up there and told her...what he said, I have no clue.
When the gentleman escorted me to the chair where Angie was going to be doing my hair, I took the time to go up to the front where she was, no one else was up there, and I said, "Excuse me." She ignored me at first, then I said it again, and then she just went in. She barely let me get the first words to come out of my mouth to APOLOGIZE to her for offending her. She argued me down...would not let me complete a thought. When I told her that I heard what she said, she insisted she was not talking about me, but about the staff. I guess I am supposed to be stupid to believe that our incident just occurred and she was talking about the same scenario to the staff about the staff. Okay. I was in shock, in my mind I could not understand for the life of me why this woman is snapping when I was trying to fix it. After trying to get through to her for about 3 or so minutes, I realized I was talking to a "Robert", and I said to her that clearly she did not want to hear what I had to say or want me to talk to her, and she replied, "that would be nice." Now this is the customer service representative that is the person you interact with when you call to make an appointment, when you enter the saloon, and when pay before you leave...and her recourse to give me the silent treatment and not talk to her??!! What kind of BS it that?
There was no leadership on site. I doubt very seriously this is the representation and legacy that the late Christian wants to represent his brand. Since there was no one to really report this incident to onsite, I will just have to air my grievances here in hopes that no other person will have to endure such poor unprofessionalism and disrespect.
When I shared my experience with a couple of other customers that visit the style bar, they too have noted that this woman is rude and unprofessional. Even in my presence after our interaction, she talked about other customers who called in like trash. Her tolerance for dealing with people is very low, based on my experience, and that is not good for a business.
Again, great work at Christian Fields in terms of hair, EXTREMELY poor customer service by the front staff..well "Robert"...a new inside joke of the salon. Too bad I won't be back. Unfortunately, I will take my time, money, and good tip somewhere else, as I should NOT have to be treated this way when paying for a service. Angie will be fine, she is great at what she does. read more