1. The Sprinkler Guru

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The Sprinkler Guru

5.0 (1 review)
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I have used American home shield for over 20 years and the last two issues that I have had, have…read morehad the worst customer service from them and the technicians that they assigned to come out and repair my air conditioner and my refrigerator. I am very disappointed this time because it is now two weeks in and I do not have a repair refrigerator. I called them every day to ask what the holdup is and they're telling me they have to assign a second service call to come out and look at it to see if they can repair it. Because they don't want to replace my refrigerator there, insisting on finding somebody else that can possibly fix it. If this doesn't work, they are going to have to get me a new refrigerator and I'm gonna probably have to wait another week. I will not be renewing my contract with them.

Do not rely on American Home Shield. Seven months and no reimbursement…read more My septic pump failed in April. AHS couldn't get anyone out to me in a reasonable time, so I paid a local contractor up front to fix it. AHS had me go through their reimbursement process, and then approved my claim. That was the last thing they did right. The check never arrived. Their system said it had been sent, but nothing came. I assumed it was lost in the mail, which happens, and they reissued it. The second check never arrived, and neither did the third. I asked them to get a tracking number for the next one, and they agreed. When I called back a few weeks later, the check had never been sent at all. No one had followed up to tell me why, and no one could give me a tracking number. Instead I was told they would ask their accounting team to send it again. I've escalated multiple times, and no one has ever called me back. AHS approved this claim and owes me this money. After months of calls, three checks that never showed up, and escalations nobody answered, I have no reason to believe it's coming. If you ever need them to cover a repair or reimburse you, plan on a long fight and the possibility that you won't get paid. I wouldn't trust them with my money, and I wouldn't pay for a plan again.

The Sprinkler Guru - irrigation - Updated October 2026

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