Hired them to install a cable tv line and fix my Ethernet connections. Guy tried to tell me, twice,…read morethat I don't have a cable modem, while the new cable modem I installed myself was sitting in front of both of us, working properly. Consider yourself warned.

Chris came out and installed new WiFi router and cable modem plus ran 6 Ethernet lines to 3 TVs and…read moreother locations. He was on time, neat and professional. The cost was very reasonable. Highly recommended.

The professionalism and quality of service from Brian was outstanding. Prompt response time and…read morefollow up; was able to do same day install. He took great pride and care for my equipment and my home. Most importantly, he was efficient and did excellent work with the installation of both of my TVs. Highly recommend!

Excellent company! I wish that I could give more than "5 stars!" I called Brian over 7 months ago…read moreto install a security camera on my garage. Due to family "issues", I cancelled/delayed installation several times. Brian promptly responded to all of my texts/calls; always with patience & understanding. He is very skilled, personable, efficient and thorough. I finally got my camera installed and I am very satisfied/pleased with the results. The price was, in my opinion, reasonable. Yes, I intend to use Northstar Installations for future installations. HIGHLY recommend this company!

PURCHASED 6/13/25 - 1 out of 5 (WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!)…read more I purchased a Samsung 50 inch TV. The TV had some audio issues, so I brought it back to the store to exchange it. After some back and forth, they finally exchanged it for the same model, which was acceptable. I took that TV home and when I took it out of the box, the screen was cracked. I brought it back up to the store the next day and they would not exchange it for another TV or process a refund. The Manager ZACH said because the TV was "physically damaged", they wouldn't do anything. He was very smug and unsimpathetic. I have never had a situation where I purchased a defective item less then 24 hours ago and the store would not take it back. Buyer Beware, I am out $350.. UPDATE - 6/18/25 - 5 out of 5 (GREAT CUSTOMER SERVICE!!) I reached out to Best Buy Customer Service via Twitter on 6/14/25, and was messaging with a person named Ezra. I provided all of the information and they were going to look into it and get back to me. I heard back today and they said to go back up to the store and they would exchange the TV for another one. I met with the Manager BRYCE and he was great, a lot better then the previous Manager I dealt with. I opened the TV at the store, to make sure it was not damaged. I just got home and set it up, everything is fine. Mixed reviews on this whole situation..

I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

Had this company custom install my living room TV and sound system. Consulted me on everything and…read morewas able to meet ALL my wants and need for what I wanted done! TV look great and the wires are very professionally concealed. Best part, the price they charged was fair, I will definitely be using them when I do my network upgrade and the camera and access control system at my business.

This company has amazing pricing and great customer service. I've had great experiences with them…read more They work with you if you budget isn't a lot to make sure you are getting the best possible setup. I would highly recommend using them for all your needs.

I purchased a pair of certified pre-owned Wilson Sasha speakers from Paragon. They were…read moremeticulously packed and shipped out to my home. Richard came out for professional setup. He was extremely knowledgeable and took his time to achieve the best possible sound in my room. I was floored at how much better the speakers sounded after his consultation. Soundstage is much wider and the bass energy more controlled. Time alignment of highs was improved after he recommended the taller spikes for the upper module. Listening now with a glass of scotch and a big smile on my face.

Any store that can have more than 20 different audio components manufactured by McIntosh deserves…read moreto be noticed! The venerable brand that brought hippies the sound and soundtracks of their lives (possibly unknowingly) was in fact the driving force behind the Grateful Dead's famous "Wall of Sound." Paragon is a classic (as in 1980s heyday) high-end audio shop. At best a place to drop dukets and at worst, a total men's club (events with elegant scotch, bourbon, wine and cigars). Over the past 10-years or so I've seen the store expand and its fleet of delivery and service vehicles grow. Just spent $70K on a McIntosh home entertainment center? They'll install, balance and dial it in for you. I do not know if they have a service shop but I know from talking to techs in California that this brand seldom needs repairs. Our recent visit was a gathering of like-minded friends with a long history of audiophile (and record collecting) tendencies. We arrived in the last hour or so of their standard work day and were greeted immediately. Our primary interest was listening to the new McIntosh integrated hybrid amplifier ($3500.00) through their demo setups (several rooms with all their high-end brands and speakers). We also got to audition a number of top dollar headphones. One cool thing was they let us rock out (behind closed doors) to just about anything we wanted to hear! One tip, ask about any open boxed specials, factory refurbished deals and possible hookups for like new gear. In this expensive hobby there's always someone with 'upgradeitus' and those looking for low-hanging fruit can sometimes benefit.

All good here. Answerd the phone on the first ring and was available the next day…read more Showed up on time with multiple text notifications and install the TV in no time for $165in . Stuck around afterward to make sure everything was working good and the TV was set up properly. Fast friendly great service- don't hesitate to call.

He was very much available. Same day service if needed. Great work in a timely fashion and good…read moreconversation while working. Had good ideas to help owner. I'll refer him every time!

FRAUD. These people are running a fraudulent operation, based on my experience. They sent 1 guy…read moreto wall mount a 75" screen. He destroyed the television (within 5 minutes of arriving, I believe deliberately), took some pictures, described a credible insurance claim process, got a copy of my receipt, and then ghosted. Not one word of follow-up after a week of entreaties. They will not return calls or emails, and neither will their supposed insurance company, Hiscox (check their reviews too, HAHA). I'm out $3K. Don't let this happen to you. Pay for licensed, insured, non-criminal help. DO NOT ENGAGE.

Motown Home Theater did a great job with my install, mounting a large (77") TV with a high end…read moreSanus mount that I provided. They also ran wires through the wall and added a power socket behind the TV as well as running a channel for av cables through the wall with a brush plate cover, which is exactly what I was looking for. The cost was very reasonable for the amount of work and time to do this job correctly.

The guys did a great job mounting a tv over our fireplace. High quality work at a very reasonable…read moreprice. Would definitely recommend.

I had CWC Smart Homes mount a 65" TV above a fireplace for me. The guys were super nice and paid…read moreattention to every last detail. They made sure everything was 100% leveled and centered. Very high quality work! They also wore covers over their shoes and cleaned up all debris. Super, super happy!

Jonathan is a master at his craft. He is passionate about this work and loves what he does which…read morereflects in his work. We have a limestone fireplace and wanted to have our TV and a reclaimed wood mantel installed there. After searching for someone to first install the mantel we found JMO AudioVideo that advertised they could do both which was a huge win for us. We are very happy with the outcome and would recommend his service.

I made a call to Jon just based on a simple Google search. My issue was a security system setup…read more Jon got the equipment I needed in no time and spent the better part of a day installing it. He is extremely knowledgeable, hard working, eager to please, and is totally dedicated to his work and quality. Trust me when I say you will not find anyone in this business who is even close to what I have said about Jon.

I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

Service was excellent. Susanna is fantastic! She spent a lot of time with me and my mom, walking us…read morethrough different TV options and explaining things like OLED. She was so patient, kind, and explained things in a way we could understand. She even helped arrange shipment to another city since I'm moving. She made the experience really easy. Delivery was a breeze and I could pick the time I wanted. Very pleased with this experience. Large parking lot. Spacious store.