We have taken several of our dogs, cats, and several birds to Kingdom Animal Hospital ever for the…read morepast 7 years. While it can be a bit of a drive from Grand Rapids, we know we will always get great quality veterinary care and treatments for our animals. They always seem to go above and beyond.

The staff is always so welcoming and friendly every time! Our animals, who are shy, are always…read morecomfortable during their visits and are handled with the utmost care. 5/5 stars!

Nice Facility and the staff always seems to be friendly and helpful. Dave, the owner is a great…read moreguy. Gives amazing attention to a bath and nail trim. My dog never smelled so good and his coat was silky smooth. On the other hand, don't break the rules, never be late and never forget to book your time in advance. There is a mean streak within the upper staff that you don't want to encounter by any means. No exceptions in her perfect world!

AMAZING! I can't say enough great things about Camp Critter Country. This was my first time EVER…read moreusing a kennel while I went out of town to see my children. I was nervous to be away from my fur babies, and worried they wouldn't know what was going on. Let me tell you, they LOVED IT! How do I know, because their smiles on their faces in their daily photos told me so. That made my mommy heart feel so good knowing they were having the best time, even though momma wasn't around. It really put my mind at ease knowing they were being taken care of, loved on, spoiled, having play dates with friends, and tucked in together for the night. It truly is an amazing place to take your fur babies for the day, or even to kennel for a vacation like I did. You won't regret it and your fur babies will enjoy every minute of it. It's a win-win for fur babies and momma. :) Thanks Camp Critter Country for taking great care of Cooper and Bohdi. They cannot wait to return and see all their friends again.

I would give ZERO stars, if I could. We have been coming to this location since we moved here in…read more2019. We were quoted a range of $600-$700 for a teeth cleaning. Okay. Sounds reasonable, right? Wrong. They called my husband and told him it was going to be $1200. WTF. First, our dog needed to be heartworm tested before beginning. Umm...why was this not mentioned when we did the blood work a few weeks before??? Vet tells us that they cannot start unless this is done, fine. Okay, that's $85. After examining, he needs to have some teeth pulled. That's how we get to the $1200. Are you freaking kidding me?? How much to pull a tooth?? Who has that kind of money???? Not me!! My husband gets the price down to $960 and tells them to do whatever they need to do and moves on. The vet then calls back again (while my husband is working and cannot answer his phone) and leaves a VM telling him she needs approval (he already did this) and that we would be billed the wait time for anesthesia. No, I don't think so. My husband forwards me the VM and I call the office. I am told that I'm not listed on the chart and they cannot speak to me about MY dog's bill. I have brought my dog in several times, made appointments, paid for services, and have never been told I'm not listed on his chart. That's odd. I call the office manager (at a different location) and tell her the situation and how unhappy we are with this. Again, we have been coming here for several years and have not had an issue until now. The vet tech or receptionist, I'm not sure who she is, is laughing at me on the phone because of how distraught I am over the price and that they cannot discuss the bill with me. There's no HIPAA protection for dogs! If someone states that they are the dogs owner and responsible for paying, you should discuss the bill with them. She then proceeds to laugh and tell me that if my husband knew he wouldn't be able to answer the phone, then he should have told us that. I'm sorry. He didn't know that his WIFE couldn't discuss OUR dog's bill with you. Also, he already approved, so why are you calling him telling him it's going to be extra because you are waiting for the approval. All in all, do not quote $600-$700 for a teeth cleaning. The quote should have been $600-$1200. We had to save just to get the $700 for the cleaning and now being told it's going to be more than that is unacceptable. Give people realistic quotes! Especially in today's economy where we are all scrapping pennies!! Due to the lack of professionalism by the VET, VET TECH, and Office Manager, we will NOT be returning to this office! PRICE GAUGING at it's finest!!!!!!!!!

I just paid $900 for a dental and extractions and they brought my dog out looking like she got hit…read moreby a car. She had a bloody face from a bloody nose because of a canine extraction but didn't bother to wipe it up while she was still asleep, just decided to let it dry up and brought her out with no tissue. I paid $900 and they didn't even bother to think about bringing out some gauze or tissue. I called and was placed on hold when I tried to get some and just eventually left because it took too long. The receptionist apologized but kept saying but after the apology, sorry but she did get a lot of teeth extracted. How about just sorry we didn't think to bring out a tissue while your dog was dripping blood out of her nose. Not the best experience we've had at the Vet.

We recently moved to the Douglas area in early June and needed to get our two small boys groomed…read more One of them needed a trim. They both came hone so silky smooth- not sure what magic potion Jennifer uses but they were both so handsome and clean when they got home. I highly recommend Critter Cuts!

If you can get ahold of this place let me know. Several voice mails and text messages with 0 reply…read moreback. If your not taking new clients you should at least call people back. Not how one conducts business!!

Wow! This is an amazing animal resource close by. The Staff, facility and care were top notch…read more We have a 5 1/2 month old female cocker spaniel that needed spayed. The quality of care that she received as well the details they provided to us were extraordinary. They made us feel like a part of their family. Highly recommend when you are looking for a new veterinary facility.

Very friendly staff, clean and well organized. Took good care of my girl and saw almost immediate…read moreresults. This is my new vet

LOVE LOVE LOVE this store!!! Will stop in South Haven just to come here - and my dogs loved it too!…read more(Tho they waited in the car) Bought a box of cookies ($4), beef jerky sticks and chicken jerky bites- those were all big hits! And there's a resident doggie that's just the very sweetest! Wonderfully lovely woman at the register who also gave us a few cheese puffs to sample! They have everything special here For your special furry baby! And I thought my haul was very affordable too!

The staff here are very friendly and helpful. The store is stocked with so many items to purchase…read morefor your dog from treats and toys to leashes and bandannas and more. I bought two cute Owl o'Ween cookies for my grand-dogs and they loved them. They also sell gift items for dog lovers.

Dr. Jim is a great, wise & experienced vet. He has taken great care of my dogs for 20yrsread more

I opened their mail which I read today months later. They put in our file that I called them a "…read moreliar" at which they are since my original call was only to notify they counted wrong on their RX, 30 days plus 2 times a day for first 14 days equals 44 not 42. Then they wrote exactly what I stated "we are being told we cannot go here because we have questions." It's literally written in the records that we have to many questions. How ironic. Your manager is a vulgar, ignorant person when she was screaming at me about the RX questions. It's simple if you add correctly then I wouldn't have called. Just want to clarify this place is DEI so if you are conservatives they will not welcome you. Questions are not ALLOWED.

I called because Doctor Brown wrote a RX for our pet. We advised during the visit in September…read more2025, we already bought 6 months of Zenrelia. Doctor Brown understood what we were doing going into the future of our pets allergies. Doctor Brown wrote a RX for after the Zenrelia was completed. You can't give vaccines to your pet on this medication. That's why we were switching. I kept the RX for when we needed it. This was back in September 2025. I called in January 2026, and spoke to Bailey explaining what occurred. I noticed the RX wasn't for the full month since the medication needed to be twice a day for two weeks. The RX was written for 42 pills shorting the month. This is why I called to correct the RX to 44 pills so he wouldn't be shortened. Apparently the manager called me back and I explained the issue. She instantly responded with the vets education. I also have 8 years education as well so throwing out education is unacceptable. I didn't count wrong on the RX. When I spoke to her she said we told Bailey we didn't have the original RX. That is not what I stated to Bailey at all. I asked about the medication not having the correct amount of pills. She basically called me a "liar" without using the word. She instantly told us to not come back because of my behavior. I asked her what behavior, I was simply asking a question. This is unacceptable. She then hung up on me when I asked to speak to the doctor who was writing the new RX. Doctor Brown is out of maternity leave. I never received a call back. All I wanted to know was why no refills were with the RX as Doctor brown has written in September 2025, with refills . She brought up the doctors license. Yet Doctor Brown wrote it in September. I explained we usually fill them 4-6 months at a time because we travel. She didn't want to hear that. She just brought up education. She kicked us out because I asked a question. This sounds liberal and uncanny. Intentions of malice are happening in this office. You aren't allowed to ask questions. If you do ask a question you have a "behavior" and they kick you out. I would not recommend going here. They are not organized at all. This is my pets life they are messing with over some Apoquel for allergies. Who acts this way towards a patient and or client? She acted like it's a narcotic taken by humans. Don't ask questions or you'll be given the boot regardless of your dogs health. The doctor never called me back when I asked Bailey to have him/her call me about the managers behavior. If I could I would give ZERO stars. UNACCEPTABLE