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Officemax

Officemax

3.0
(22 reviews)
•$$

Joelle was such a great help! She explained how the professional printing process worked and helped…read moreease any stresses I had as I had a large order! I left the store feeling so happy with my purchase!

I'm actually glad I didn't plunk down $400 with this company. I hope this store is the exception…read morebecause if all of their stores have such apathetic service, more and more people like me will just walk away. I drove to the store to pick up the toner I needed to finish a project. According to the website, the 3-toner package was in stock; according to the young man who reluctantly dragged himself away from his conversation with his co-worker, that just means the item is in stock in the warehouse, not in the store. Okay, I said, can you sell me the individual items for the package price? No, he said, but we can give you the same price as the website price. Wait, you mean I'm paying more money for the same item if I walk into the store? Okay, I asked, well, that's not going to be the same as the package price for 3 toners. Do you have a coupon maybe you can apply? All of his responses were about what the store can't or won't do - and no one seemed at all interested in making a sale. I asked them if they just wanted me to leave? Throw away a $400 sale? No one offered any interest in helping me out and keeping my business, so off I go. This is not a sustainable business practice to leave your store in the hands of people who obviously are not interested in providing friendly service to customers. Seriously - this should have been a no-brainer: "oh my gosh, I'm so sorry, of course we'll figure out a way to get you as close to that package price as possible. Sorry you made a special trip down here. I know how frustrating it can be." How hard is that? You make the same sale as what I would have paid online AND kept a customer. Over the past 3 years I've made it a point to send all of my printing projects to this location. No more.

The Sign Lab - copyshops - Updated July 2026

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