I've never before written a negative review, and I've waited a long time to write this one, simply because I try to avoid criticizing people. However, I've had so many difficulties with Jen Chapman that I can't hold off any longer.
She did build a website for me, which is why I gave her two stars, but it was a difficult and frustrating process. After the initial meetings, she would no longer talk to me on the phone but only accepted emails, which she often didn't respond to at all. When she did respond, it was clear that she hadn't read much of what was in them, even tho I made my emails as brief and well organized as I could so they would be clear to her.
She ignored many of my requests and seemed to follow her own ideas without regard for what I wanted. There were times it was so difficult to deal with her that I ended up accepting less than I wanted just to get the job completed.
The last straw, and why I'm posting this review now, was when I recently emailed her asking for login credentials for my website. My email was friendly and positive, asking how she was and thanking her in advance. Her reply, without any response to my good wishes for her, was simply "I don't have that information any more.". No greeting or signature, just that curt message.
A marketing firm who will be working on my website told me that they have worked with web developers for many years and have never ever seen a response like that, or a refusal to help with such basic information.
If you're considering Jen, beware. I'm not alone in my opinion; my experience was just like that of another reviewer. There are probably many more out there. read more
