The people I talked with at Cedar Creek Motorsports were very professional and very helpful. I feel…read morethat my business was important to them and they handled it with professionalism in a fast and efficient manner. I absolutely would work with them in the future.

I'm writing this review based on both my own and my husband's recent experiences. We've both made…read moreseparate purchases from Cedar Creek Motorsports over the last few years. The showrooms are impressive--stocked with a wide range of all the latest motorcycles, ATVs, UTVs, pontoons, dirt bikes, snowmobiles, and jet skis, as well as a solid selection of used inventory and riding gear. My husband has purchased several quality helmets, gloves, and accessories from here. Our Vehicle Purchase Experiences: * My Husband: When he was interested in seeing the used motorcycles in their showroom, it took multiple emails and texts before he finally received a response from a salesman. After he was finally able to communicate with a salesman, visit the showroom and decide on a bike, closing the sale was quite the lengthy ordeal. I think from start to end, from the time he walked into the showroom. it was almost 6 hours before he was all done. A little over a year later, he received a promotional email (from the same salesman who sold him the bike) about trading it in. He replied with interest but didn't hear back for weeks, despite following up by text several times. He did have some back and forth talks with the salesman but frustrated, he ended up trading it in at Fuel Motorsports in West Bend, where the process was much smoother and faster (in & out in less than 2 hours). * My Visit: I went in to see a used scooter listed online at a good price by one of the salesmen at Cedar Creek. We were greeted promptly, and after inquiring about the scooter, shown to the pre-owned showroom where it was. However, when discussing the price, the in-store price was around $500 higher than what was listed online. After I showed the ad I saw on my phone to the gentleman, he said something along the lines of "well, I don't know why he'd list it cheaper", which gave me the impression that maybe the online listing was done in error or it wasn't communicated correctly within the sales team. They honored the lower price, which I'm thankful for, though after that interaction, the vibe kind of shifted downward a bit and I felt awkward the rest of my time there. Despite paying in full (no financing or trade-in), the purchase process dragged on for close to two hours, with our salesman gone more than he was present. I understand certain aspects of the transactions take time (I'm well versed in vehicle sales) and that the salespeople are busy juggling multiple things at once, but lack of communication and interpersonal skills don't help build a positive and trusting relationship with the customer. Overall: Cedar Creek Motorsports has a great selection and decent pricing, but communication and efficiency can be hit or miss. If you're really patient and do your homework, you can find good deals--but don't expect a seamless experience. I will add: Each time we've ever gone inside Cedar Creek, everyone we've interacted with there was always pleasant and nice. The sales staff are knowledgeable, friendly, and do acknowledge you even if you're not working directly with them.

I'm in California and was a recipient of a gift from a friend who was traveling from Milwaukee…read more Unfortunately it didn't fit, so I called the store and asked if there was any problem sending the item back to exchange for another size. You guys are great, no problems and I received the right size in just a few days. Thanks again.

Need a Milwaukee Harley memento? If you're looking for that last-minute gift on your way out of…read moretown and can't fit a Harley in your bag, then you can stop here for all other things Harley. This airport shop has nearly all of the typical Harley gift accoutrement -- hats, shirts, jackets, etc. So if you want to pretend you're a Harley rider when you get back home, but didn't have time to stop at any of the Harley dealerships, this is the place for you. Prices are a bit higher than at a non-airport Harley store, but that's only to be expected.

Sammy helped me out on a Saturday morning without hesitation. This was after the two heavy tow guys…read morethat I usually use and know personally, couldn't. I got off the phone with Sammy with a total confidence that he had this. And there were no surprises. The next thing I heard was a text, saying the truck was dropped at specified location. With, "enjoy the rest of your vacation" attached. Firehouse will be my go- to, from here on. Thanks again, Sammy!

I needed my Jeep worked on and the team was great. Plus Mark at the front communicated everything…read morewith me timely. Would definitely recommend this place

When your power sport item breaks down it is not a fun experience !…read moreThe difference of how you feel depends obviously if the service dept can fix it and can do it promptly. Most places miss an important part , the interaction empathy and communication make it a much more bearable situation. I recently had issues with my snowmobile and had service work done here. I must say between BENNY AND DANNY I was actually thrilled with the communication empathy and care that they delivered . I was not happy with my mechanical problems but the smiles and great professional service made a difference. I live in ILLINOIS I will definitely make the return to this location and recommend MP to all ... Thank you Danny and Benny Don R

If you need service, go elsewhere. Wasted my time riding up here, just needed some basic…read moreservice/maintenance. They won't service their own product if it is older than 2010. What a load of Corporate BS Greed, no wonder there are less and less cycles on the road every year. Can't even take your Cycle to get service at the dealership! We all upgrade bikes at some point, I won't be doing that here since they have an expiration date on their Customer Support. If I could give negative stars I would have. Lost a customer for life.