Came here tonight with an 11 top for my wife's birthday. All of us are either ex or current service industry. Most of us have patronized The Shed in the past, so we're familiar with the casual level of service and had appropriate expectations.
We sat down at 8:30 pm on the patio. At this point there were 17 guests in the restaurant not counting the bartop. So we were almost half the clientele in the establishment. We were very quickly informed that it was our Server's (Ali) first day. We told her no sweat, we're all in the same line of work, we got you. We got our drinks and appetizers within a reasonable time, and had our entree order taken around 9:15.
We then sat for the next 30 minutes. One person's drink never made it to the table, despite us asking the server multiple times about it. We were then informed by one of our party who went in to ask for her check that our server was just then putting in our order. We waited for another hour before going inside to ask about our food. At that point we were informed that our food was being plated. When the food came out, over half of our order was missing. I went back inside to ask what had happened, and was told by the bartender (the acting manager) that the rest of the food had not been sent and was being started right then. Over an hour and half after we sat, an hour after we ordered.
We told the bartender that we wanted to just cancel our order and leave. She was unable to completely comp any of our drinks or the food that had been made. After going back inside again, I was informed that the manager had told her to charge us full price for our drinks, and to only offer a comp for the food that was made.
TLDR: Waited almost two hours for food that was never even put in by the server, no manager on duty, no attempt from management or ownership to rectify a terrible experience.
I'm not mad at our server. She should have NEVER been put in that situation with next to no training or experience to begin with. I'm not mad at the bartender. She should have managerial powers or not be in charge. I'm mad at the manager who wouldn't even offer a drink comp to a group of guests who didn't even get their food, much less actually do his job and be in the restaurant. And I'm mad at an owner who would run such a shameful and embarassing business model. A member of my group had to help our server ring in our food because she did not know how to keep track of split checks.
My wife's birthday dinner was ruined. And I still paid almost $150 to walk away with an empty stomach. My entire group was servers and bartenders at a high end establishment in town, we are VERY forgiving and understanding. So the fact that we are all this upset is a testament to the asinine way tonight was handled.
Do not go here. It may just be a casual neighborhood restaurant, but they do not care about your experience. Or you as a guest.
This was the worst restaurant experience have ever had in town. Needless to say, no one from my group will be returning. read more