we had the best experience working with The Shade Store. the entire team is incredibly knowledgeable and professional. Our contact person Jeffrey Tuballes was a tremendous help. I highly recommend The Shade Tore and will use them again in the future. read more

I had an amazing experience working with Jeff Tuballes on selecting & designing the new drapery for my skin studio. I was looking for a sultry and spa-like feel letting a little light peak in without compromising the natural light my 20 ft floor to ceiling windows give. Jeff provided an amazing fabric recommendation that gave a little bit of movement and softness to the space. Thanks Jeff for everything! I am in love with the upgrade to my space. read more

The Shade Store - Shades & Blinds Near Me - West Hollywood, California

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We worked with The Shade Store for the second time and they did a phenomenal job, from the design support, shade selection and installation. Their entire in-store setup is easy to navigate, the samples are excellent quality, and our design consultant was superb. Shout out to Sherry Hess who patiently answered numerous questions and was always highly responsive. read more

After a lengthy conversation yesterday afternoon with another kind but bewildered customer service representative, I was able to confirm a refund for the cost of the never-installed valance. Beyond a series of "sincere apologies" and acknowledgement that customer service was subpar there was no other resolve, offer for compensation, etc. beyond the less than $500 valance refund. That isn't good customer service - it's a defeated harrumph of a "solve" only delivered after months of their mistakes, ineffectiveness and unwillingness to follow through. I had to demand a refund vs being offered one - after being given the option of an installation that once again didn't match any of the previous conversations I've had. From what I can gather, it's no one individual's fault but the fault of a company that has farmed out everything but their phone system to third parties. read more

I have to admit, their customer service rocks. In the end, the peace of mind that I got was well worth the money. They essentially credited me for my entire purchase, and allowed me to purchase new items. They came out and reinstalled, never charged me a penny, were kind and attentive, and really changed my mind about their whole operation. I was wrong. read more

The Shade Store - You can see the blinds have separated from themselves. These were two weeks old when I took this picture. - Shades & Blinds Near Me - West Hollywood, California

We had an excellent experience working with Sherry Hess at The Shade Store in West Hollywood. She was consistently patient, knowledgeable, and supportive throughout a long decision‑making process. Sherry even came to our installation to double‑check measurements and ensure everything was perfect. Her attention to detail and genuine commitment to our satisfaction truly set her apart. We highly recommend her for any window treatment project. Chuck and Celia read more

Sherry is wonderful to work with and I have used The Shade Store often The best! The installlation guys are amazing read more

horrible experience all around. They are just trying to make a sale!. Poor interaction with the salesman, installed customer service, and measuring professionals that had to come by twice read more

I'm very happy with the shade I purchased from The Shade Store -- the quality has been excellent. Recently, one of my shades broke, and I had the absolute pleasure of working with Berline to get it fixed. She was incredible! Berline made the entire process so easy, helping me schedule a technician right away. She is professional, personable, kind, and hands down the best customer service representative I've spoken to at The Shade Store -- and I've interacted with quite a few over the years. Berline's outstanding service truly makes me want to stay loyal to The Shade Store. She went above and beyond, and I'm so grateful for her help. Thank you, Berline! read more

From the moment I was greeted at the door by Michelle It was nothing but five star service. She spent time getting to know the space I was designing and showed me the best selection of things that would work in my new bathroom remodel. She set me up with an appointment to professionally have it measured. She was always available to talk through any questions I had, and was so patient with me. I couldn't be happier with the shade store and highly recommend it even for the most OCD customer like me lol. Thank you Michelle read more

The Shade Store - Shades & Blinds Near Me - West Hollywood, California

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I would like to recommend Dan Farmer as a Shade Store consultant. He works in the West Hollywood location; however, I am sure he can help if you needs are outside of that area. I worked with Dan on shades for several windows in my home. He is the consummate professional as he knows how to put the client at ease the moment you enter the store. He is diligent about collecting information surrounding you needs and will develop a "mock up" picture of your window with you specific window covering to assist you in making your decision. I also found Dan had strong communication skills, which are very useful in design consulting. Dan's professional and refined approach makes his work much more valuable to clients as he also has a great way of keeping you updated on where you are in the process, any changes to initial recommendations and installation considerations. Dan should be your preferred Shade Store consultant. Also, I would be remiss if I did not mention the installation crew. They were professional, courteous and efficient. read more

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Dan Farmer at The Shade Store made our curtain buying process easy and fun (even in a global pandemic!) When we visited the showroom he took every precaution, he was extremely thoughtful in helping us pick out colors and textures, we needed a very specific set of curtains for our home studio and Dan made sure we got exactly what we wanted, and at a fair price! After the first install I changed my mind about which direction the drapes should flow, it was no issue! I called Dan and he set up a follow up visit. He was very communicative and professional, I would highly recommend working with him. The install guys were great, super quick and polite as well. Overall a fantastic experience! read more

The Shade Store - Shades & Blinds Near Me - West Hollywood, California

Worst experience ever. The entire team was extremely rude and unprofessional. The sales person was very condescending. He scheduled an appointment for us but the technician never contacted us or showed up. Feels like this place is such a scam. Same quality product yet they mark up so much and don't even provide you with any on-par service. We would 100% go with local premium brands in the future. AVOID at all cost !!!!!!! read more

Purchased a pricey woven shade from The Shade Store. Less than a year later it has already fallen apart. Poor quality. I will call customer service but based on the reviews here I am not expecting they will repair or replace. read more

We worked with Janice McCormick and the experience and service have been great. Even though there was an issue with our first order, she quickly took care of the misunderstanding and provided excellent service to make it all right. We will definitely call Janice and The Shade Store for the next window treatments. read more

Michelle is wonderful to work with. She knows the ins and outs of all the details that could so easily be missed by others. As an interior designer, I love when I can work with people that have the same level of detail and high standards, and Michelle definitely does! The Shade Store has a great product and if ever I need window treatments, they are my first stop. I reached out to Michelle to help me with custom drapery for a 3 story home in Manhattan Beach. I am a huge fan of the Sunbrella company and love that The Shade Store carries some of their product. I specified a Sunbrella fabric for some Ripple Fold drapery that goes from floor to ceiling across an entire wall of french doors. I also had some Roman Shades done for several windows in the same fabric. It was on time, professionally installed, and looks amazing. My clients are happy and I am worry free that their toddler won't ruin the fabric. Another great experience with Michelle and The Shade Store! read more

Janice helped us select our window treatments. She was very patient with us and made some excellent recommendations. I would highly recommend The Shade Store and in particular Janice. She was extremely professional and responsive and kept us updated every step of the way. Fernando was our technician that installed the window treatments. He went above and beyond and gave us excellent service. He took his time and did an excellent job. read more

Just go somewhere else, seriously. For $600 you would expect to get what you ordered right? Nope! That 100% satisfaction they boast on their website just means they will call you at 6am to spout a bunch of corporate nonsense ultimately offering to sell you a replacement at a discount (with no promise the new set won't have the same issue) or give you advice on how to maybe fix it yourself that also conveniently voids the warranty. Update: I've talked to Natasha pitti and Tami Silks in customer service. Both of them repeatedly telling me to just fix it myself. Will not even respond to any other suggestion to resolve the issues. They claim the alterations they made to my order are "standard" but I've checked and it's not stated online, or in any of the print catalogs etc. Tami Silks has not responded when I have asked (three times now) where they disclose these alterations to their customers. Why would anyone order something "custom" then be happy when they receive something noticeably different??? Bottom line is, once they have your money The shade store does not care AT ALL if you actually receive what you ordered, and will do nothing to fix any issue they caused. read more

I have had three solar powered shades from The Shade Store for 18 months. The buying experience was wonderful, but they have required work, having failed on me three times. I now have issues with another one and was just told by a staffer that the solar panel is not meant to power the shade indefinitely. It will have to be plugged in. So, moral of the story? Save yourself HUNDREDS of $$ and DO NOT buy the solar panels. They are terrible and a waste of money. Awful value considering the very expensive cost. read more

An incredibly poor experience. The initial install was terrible with the shade mounts screwed into the ceiling with different types/colors of screws and without the use of spacers. The 3 shades which were installed over my patio doors were not evenly spaced. The installer even asked me whether I had anything that they could use as spacers. This after they had measured the rooms/ceilings beforehand. One of the shades was marked and needed to be remade and replaced. The HomeKit router that was ordered simply wasn't there. The installers brought none of the necessary gear with them, saying that it should have been shipped ahead of time. After multiple reschedules, they eventually came to reinstall, and yet still some of the shades are missing spacers. This time one of the shades is not level so bows out. In the 4 months that the shades have been up, two of the motors have started making a loud whining noise and will need to be replaced. I was also (after calling customer service), told that the HomeKit router (which was eventually delivered) should have been configured in the store, so a "pro" will have to come out. For the price (of both the shade, motors and install), this is a pretty epic fail. I'm writing this after just having been called to say that the (re)installer missed the 9-12 window and I'll now need to wait for the 1-3 window; clearly they have no respect for anyone's time but their own. It doesn't appear that management takes ownership of the issues, just sends out installers. It's now been almost 6 months since the shades were initially ordered, and it's still not finished (and there were only 6 shades!). Not worth the time, money or trouble; you may as well use Leviosa and TaskRabbit installers for a 1/3rd of the price. Update: The original reinstall window was 10a-12p. They don't show. A voicemail just before 12p tells me that they'll now be there from 1p-3p. At 220p an automated dialer tells me they'll be 30 minutes. 310p a technician arrives, but tells me he's not the guy who was supposed to come, but maybe he has the right parts in the van. He initially tells me that the loud whine is "normal" because it's a "smaller motor". After pointing out that 1) it's far louder than the other motors, and 2) I specifically bought the system as it's supposed to be whisper quiet, he replaces the loud motor. The replacement is louder than the original. He returns to his van to bring additional motors. They are just as loud. So now he has to order new motors. Meanwhile we're trying to connect the HomeKit router: at his request I turn off the 5Ghz radio on my router... the app tells him that there's a 5Ghz issue (there isn't). He says he's going to order a new HomeKit router... so the saga continues. I feel for this onsite technician, he's super nice, but the customer service and equipment is garbage. read more

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I had such an exceptional experience with the Shade Store and would highly recommend them to anyone looking for window treatments. The service is top notch, the product is beautiful and they have so many options and they installation and delivery was quick and painless. I actually had some challenges enabling their Hub and setting up the automation and the Shade Store supported me all the way, connecting me with their engineers and customer support. I am so happy with the product and the installation and would work with the Shade Store again anytime. read more

The Shade store has been great! We love our shades so much that we ended up getting some on our new place as well. Also the customer service from Sherry Hess who helped us all throughout the process choosing our shades and Jose Villarroel who came out to adjust was amazing! read more

Recently I needed to replace 6 existing solar shades. The Shade Store in WeHo was great with pricing and getting a quote out very quickly. The shades arrived when promised and the installer arrived when scheduled. Everything went smoothly and I would highly recommend them for high end beautiful shades. read more

The entire process was so professional & enjoyable! Starting with Janice who seamlessly understood what I needed and handled all the measurements, fabrics and style decisions; to the installation team, headed by Francisco who were so tidy, quick and professional in how they handled being in my home especially with my dogs! The shades are gorgeous! My home feels good. Thank You Janice for all the support, so grateful. read more

A really bad experience. I went to a retail store thinking it would be easy. They were months late, got it wrong and had to come back. Spent a fortune. They are not easy or inexpensive. I'm writing this review regarding the entire francise. I cant imagine things would have been any different or better at any other shade store location. read more

This is the second time we had a wonderful experience with our purchase at The Shade Store. Our design consultant, Michael Wallace, was very patient, knowledgeable and he followed up to ensure our delivery and installation went smoothly. Great products. Great service. I'll be purchasing shades for other rooms soon. read more

A month ago my boyfriend left a review on this YELP site about a shade we had installed from the SHADE STORE less then a year that has already fallen apart. A customer service agent responded to our review telling us to call to have it repaired. I called and now two weeks later still no response. WORST CUSTOMER SERVICE EVER! read more

Terrible experience with the Shade Store. On our first install date the installer mentioned he wasn't aware of the amount of drapes that needed to be hung and would need to come back another day. Fast forward to the 2nd visit and that installer didn't have the things he needed to finish the job and needed to come for a 3rd visit. On the third visit, the installer was an hour late and again complained of not having enough help to finish the job. We now have to schedule a 4th visit and the shade store won't answer my emails. Terrible experience for such a small job with zero communication. read more

I highly recommend The Shade Store on Melrose for any window treatments. Janice assisted us with our order, and was very helpful in scheduling the measurements, product delivery and install date. We love our beautiful new window treatments! read more

We spent a long time making sure the company we went with for our blinds really understood our design needs as well as our cost parameters. We definitely shopped around but the Shade Store came out on top far exceeding our expectations for value, efficiency and design. From start to finish our experience with Sherry Hess at the West Hollywood store was wonderful. Sherry was professional and diligent and kept us informed all through the process. Not to mention the excellent work rate, care and attention of the installation team. We could not be happier and would recommend the Shade Store every time. read more

Janice was great to work with. She was very helpful, respectful, and responsive from the start. The entire process of selecting designs, types of shades, and installation for two sets of shades (bathroom and master bedroom) was easy. Very happy with the final produce and will return to Janice and The Shade Store next time. read more

We are so happy with The Shade Store! The service was superb! Dan Farmer was spot on with his expertises in helping us decide what would look right in our new home!! The installation was very professional as well I can't say enough how responsive they were with the questions and service!! Use this company read more

Big THANK YOU to The Shade store on Melrose and especially Dan Farmer! I recently purchased an apartment with GREAT lighting (bedroom faces East, living room faces West) and have been rising at first light with the sun and battling afternoon tv glare for months. Dan made the shade/curtain buying experience very enjoyable and took his time to explain all of the available options (without rushing/hurriedly shepherding me through the process). My installation was this week!Santiago, the installation rep, arrived on time and knocked the job out quickly! Very clean look. I love it and I'm excited to actually sleep in this weekend! I definitely recommend the shade store if you're in the market for window treatments. read more

This place is awful. We spent over $5k on shades in preparation for our newborn. Takes months for them to actually come install. First time they came apparently the shades that they personally measured and cut and sent to us were the wrong size so they left without installing. Wouldn't expedite new shades and insisted on recutting the other shades we had to mail back. Wouldn't expedite scheduling either so took another few months to get it sorted. We decided to order more shades after that and used them again reluctantly only because we wanted matching shades. The same thing happened again! At this point the baby has already been born and it's a pain to deal with them. Then their guy actually broke our tile installing this second set. That was two months ago and the company won't return our calls or fix the tile. Stay away. read more

Great experience and excellent service! Michael at The Shade Store was beyond helpful from the first time I called the store, to picking materials, scheduling and follow-up. He was there every step of the way to make sure we were happy with our service. Measuring and installation were both handled professionally, quickly and efficiently. Shade Store may have not been the cheapest option but I believe you get what you pay for. Highly recommend! read more

First and foremost i would like to start off by acknowledge the out-stand job David C. did on the installment. Very professional team player. Attentive to all requests. 10/10 would recommend. Scott on the other hand, rude. 1/10 NOT recommended. He really annoyed me being on site. David did like 99.5 % of the job. read more

Completely unacceptable. We paid them for "professional" measurements. They gave us drapes that are ridiculously too long and then refused to fix them. The drapes we so long, in fact, their installer had to punch several sets of holes in our wall to try to hang them. They of course refused to pay to repair the wall too! Check out the pictures. Anyone else have an experience like this? Let's get a class action going! I'm pretty sure California law protects ppl like us from companies like the shade store! read more

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I had a great experience - the team was quick to return my call and make the time, did a great job explaining the different styles and effects that the samples would have on the light in my home, and the execution is gorgeous! read more

I am so glad I went with the shade store to design and install my new curtains and shades! Sherry Hess worked with me over several design consultations to ensure that the measurements, fabric, and style for each window were perfect. I am thrilled with the finished product thanks to her attention to detail and overall professionalism. I absolutely recommend their services. read more

Love love love the shade store. We've had such a great experience. Kenneth helped us so much and the end result is epic. We did 6 rooms here's a photo of 2 of them read more

The Shade Store - Bamboo shades - Shades & Blinds Near Me - West Hollywood, California

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