I had a wonderful experience working with Marie at The Shade Store. Organizing the initial measurement and swatch selection was easy, and Marie guided and helped me do everything over the phone or via email after our initial meeting in the showroom. She helped advise on material and blind styles, and worked with me until I got exactly what I had in mind. The installer was very pleasant and professional. I recommend The Shade Store for your window shades. We are very happy and our windows look great! read more

Stopped into the Broadway store (around 90th?) and had a good conversation with the sales person there. She gave me her card and encouraged me to email her with any additional questions, which I did the next day -- and never got a reply. B'bye. read more

Proceed with caution.... Save your time and money and look elsewhere. We made a significant investment with The Shade Store for shades and drapes in our new apartment, and what should have been a seamless, premium experience turned into weeks of frustration, poor communication, and zero accountability. To start, The Shade Store sent a technician to measure our windows--and notably, our elevator as well. Based on those measurements, we moved forward with a large order. At this point the service had been fine, nothing particularly impressive or helpful, but also nothing that caused us concern. However, what they failed to mention (and later openly admitted) is that they already knew the shades would not fit in our building's elevator. This critical detail was never disclosed to us prior to purchase. When delivery day came and the shades didn't fit, we contacted them, only to learn that they knew the problem in advance and had done nothing about it. From there, the situation devolved into a series of disorganized and ineffective attempts to fix their own oversight:     *    A technician arrived hours late and didn't even know what he had been sent to do.     *    A third-party team was sent but wasn't authorized to remove the shades from their packaging, making it impossible to maneuver them up the stairs.     *    Yet another technician came, only to confirm--again--that getting them upstairs wasn't feasible. After three failed attempts, The Shade Store told us that we should handle getting the shades upstairs ourselves (for their mistake), and they would reimburse us. That process alone delayed things by nearly four weeks--meaning our shades weren't installed before move-in, creating a major disruption for our family and young children. We ended up separately contracting with our building's elevator company at our own expense to solve their incompetence. As if that weren't enough, we also discovered--completely by accident--that some of our drapes were delayed. This was never proactively communicated to us. Throughout this entire ordeal, I personally had to call and chase The Shade Store more than 10 times, with each call lasting close to or over an hour. Every time, I had to re-explain the entire situation from scratch. Each representative promised to take ownership, provided their contact information--and then disappeared. It was a shocking lack of accountability. Now, after everything has finally been delivered and installed, we are still waiting to be reimbursed for the costs we incurred fixing their mistake. They told us several days ago that we would be hearing from them and that it was a priority...still waiting. Setting aside reimbursement they clearly owe use, at no point have they even hinted that they are prepared to take any action to help make this right. This experience was defined by poor planning, lack of transparency, disorganization, and an ongoing failure to follow through. For a company positioning itself as premium, this level of service is completely unacceptable and others should know before trusting them. read more

I started a job with this company and it has gone wrong from the start. The showroom people are helpless in fixing mistakes and arranging repairs. They say " it's out of our hands". No one expedites work to correct company errors. I will never, ever work with them again. It's nightmare. read more

Had a very good experience purchasing custom shades from Beth at The Shade Store. She showed me the options available for the job I wanted done and sent me home with samples so I could see the materials where they'd be installed, then helped arrange the installation. One of the shades was a little too wide for the space, so the installer offered to have a new one made or to trim the one he had. He had the tools with him to trim it down, and I was anxious to have the job finished, so he took care of it on the spot. I'm pleased with the results. read more

An update to my previous review: thanks to the very good Client Services person, The Shade Store did refund my money. They offered to replace the shades with different shades, but it had taken so long to get their attention that I was forced to go elsewhere to purchase other shades. They finally agreed to credit my credit card. I was very pleased, although this entire process took many, many weeks. The Client Services woman was the only good part of the story. read more

TERRIBLE CUSTOMER SERVICE -- UNPROFESSIONAL and UNWELCOMING!!!!!!!!!!!!!!!! I had an awful experience at this store. Upon walking in, I was completely ignored by two employees who were casually chatting at the register as if they were lounging at home. After a long, awkward pause, they finally acknowledged my presence--not with a warm greeting, but with a cold, uninviting "hello" that felt more like an afterthought. Mind you, I was the only customer in the store, yet it took them two whole minutes to even recognize I was there. The lack of professionalism and basic courtesy upon me entering the store was enough for me to walk right out. I refuse to spend my money where CUSTOMERS ARE TREATED AS AN INCONVENIENCE!!!!!!! The Shade Store? More like The SHADY Store. Do yourself a favor and shop elsewhere--somewhere that actually values its customers. NOT EVEN DESERVING OF 1 STAR read more

Repeatedly discontinued items I purchased. Installer arrived beyond 2-hour window. Awful experience. Are they in financial trouble? Sure feels that way. read more

Poor customer service, long wait times for a technician to come and repair shades as requested. It's been 2 repairs over the course of 3 months which is not acceptable and not valuable of my time. read more

DO NOT USE THE SHADE STORE. My wife and I recently purchased a new apartment. We were interested in installing shades in our bedroom. The sales person at The Shade Store upsold us on two different products for two different purposes -- a solar shade to protect from UV light during the day and blackout shades for sleeping. After they installed the products, we discovered that they had produced the wrong color solar shades and the installation of both products was done incompetently -- we have numerous unnecessary holes in our ceiling. The major issue is that the blackout shades are completely ineffective -- see the picture, which shows the bedroom with blackouts down and no lights on in the house. The Shade Store has not addressed the installation and blackout issues. Their position is that the products were produced correctly and our complaints are "aesthetic". Their line now is that "blackout shades will always have a small gap between the shade and the window." However, their salespeople are supposed to be experts -- if the "small gap" prevents blackout shades from providing blackout coverage, don't market them as such! Terrible, terrible company with deceptive marketing and inflexible business practices. The fact that the company is willing to stand behind the product portrayed in the attached picture as blackout shades tells you everything you need to know... read more

The Shade Store - Shade Store "blackout" shades - Shades & Blinds Near Me - New York, New York

We ordered shades from the shade store but have been unable to get them installed. We booked someone twice. The first time, they were supposed to come between 1 and 3 and had not showed up by 5. The second time (today) they were supposed to show up between 12 and 2 and had not showed up by 4. We are really fed up with this terrible service. Also, they shipped the blinds to us in a big box a week before the first appointment, so we have now had the box sitting around in our small apartment for weeks. Plus, we can't get a third appointment until three weeks from now. I definitely would not use this company again. read more

the worst company I've ever dealt with. horrible customer service, horrible people in charge. NEVER GO HERE

Sales person , Marie in the Broadway office was very helpful and professional . Got us the samples ASAP , was knowledgeable and easy to work with . The communication was very good . We had some glitches with my building with regard to the install and she handled everything well. We love our living room and kitchen shades and we thank Marie for her great service ! read more

From the point of first contact, through the measuring and design stages, to final installation the customer service and communication was outstanding. The quality of our blinds is excellent and the price point was competitive too! Thanks to Saroya for making the experience easy and flawless. We highly recommend the Shade Store and we will definitely use again! read more

Stay away at all costs. An absolute shambles of a company. We have used the Shade Store for blinds in our NYC apartment in the past and decided to use them for a much larger job in a house including drapes and blinds. The process of choosing in store was good (Marie) and with lots of options and customer service through that process was good. Everything beyond that point was a disaster. We ordered in November of last year and still do not have a final set of drapes. One set of drapes were completely faulty and still have not been fixed and installed. A second set even more problematic: we have had endless people coming in and out of our house examining the drapes: we were first told they were faulty and being replaced, then told they were not, then told a "specialist" team would have a look who said they weren't sure what the problem is and then told to send them back to amend which we had to pay for ourselves. All of which required me to follow up time after time to get a response and having silences of weeks in between. Ultimately, these are drapes and we're not putting a person on the moon - not hard to resolve. Its now May (7 months after ordering) and I still have no idea what's going on. For spending over 30k on blinds and drapes, this is appalling. I receive random emails from Jacklyn Decker and Colin Dunn from the "experience team" telling me they are following up and guess what? No responses. I'm sure I'll get another token email after posting this review and nothing will happen. I would highly advise staying away if you want good customer service and someone to stand by their guarantee that you will be 100% satisfied. read more

My experience at The Shade Store on the upper west side could not have been better. It took me several months to search for a company that would design and install my living room curtains for three windows. The Shade Store is a great company, and Marie did an excellent job showing me many styles. Naz just completed installing my curtains, and they look beautiful. He worked hard and quickly. I am extremely satisfied with the results, I would not hesitate to use them again. read more

Very happy with the entire process. Ted Layton was helpful and responsive, and the installer Michael was great. And the shades function perfectly and look great! read more

Ted Layton at the Broadway location was terrific. He was very attentive and responded to my messages promptly. The shades were made quickly and installed. They look great. I bought three shades: two transparent and one blackout. read more

The shades here are beautiful but the customer service for repairs has been a nightmare. Customer service reps don't respond to emails or answer the phone. I had a mechanical issue with every single shade (only two years old). Then the repair process was incredibly frustrating. They removed one broken shade to repair it almost a month ago at this point. The repair is supposed to take five days. In the meantime they gave me a "temporary shade" which is just a piece of paper taped to my window. I'm very disappointed by the customer experience. I'm particularly frustrated by the lack of communication. Moreover, the shades break easily and some of their mechanisms are poorly designed. Something to consider before purchasing shades here. read more