We used the Shade Store to create a custom curtain for our large stacked panel windows. We ended up going into the store since we had a little bit of a hard time getting in contact with the original sales person that my husband was in contact with. However, when we went into the store, we received excellent customer service from Julie. From start to finish, Julie was transparent with options, finishes and designs. We let Julie know what style curtains we wanted along with door window treatments. She worked diligently with us in getting the perfect color schemes and curtain design. This is one of the only, if not the only window treatment companies that offer renderings of what the fabrics and treatments look like and their renderings are pretty true to scale. Additionally, after consulting with multiple high end window treatment companies in the Denver-metro area, they are the only one that can do a split track treatment where we can open the curtains and move them all to one side and split them in the center. The timeframe did take about four months since the treatments had to be custom made along with the track and there was one small error with the original track that set us back a few weeks, however, it was all worth the wait. Overall, curtains can be a large investment, and the customer service and product price are well worth it at the Shade Store. read more

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The Worst Customer Experience We've Ever Had If we could give zero stars, we would. This has been the worst customer experience imaginable -- marked by non-existent communication, unacceptable delays, subpar product quality, and complete disregard for the customer. 1. Portions of Our Order Were Canceled Without Notification, Credit or RefundWe placed an order for 32 window treatments in June. Immediately after payment, we were informed that 8 were backordered until late October. When we called in late September to check the status, we learned that 4 of the backordered items had been canceled two months earlier without any notification by email or call from our sales representative --- and no refund had been issued. It took another 15 days of follow-up before the credit was finally processed. At that point, we canceled the remaining treatments that were scheduled for October 31 delivery. We were told the credit would be issued promptly. As of today -- 7 weeks later -- we are still waiting. This company has held our money for five months with no product delivered. 2. Extremely Poor Product QualityDo not waste your time or money on their Roman shades. The quality is inconsistent at best, and more accurately would be described as awful and reflects no meaningful quality control. After an in-person home measurement, most of the shades don't fit the windows, are crooked, and are uneven; those that are intended to hang side-by-side are misaligned. The product we received should never have been sold in this condition. Their installer that came out to check if it was an install issue acknowledged the quality was awful. The company's resolution? A 10% refund. 3. Abysmal Customer Service The customer service is a complete black hole.  Employees hide behind layers of red tape, so no one ever takes responsibility. When you visit the showroom, the sales team's only option is to "open a ticket" into some invisible system that goes nowhere. You sit there while they "capture all the information," but nothing changes and you don't hear back.  No one ever picks up the phone, no one shows up, and no one owns the issue. One installer punctured a window screen and failed to report it. Calls get blind-transferred to unmanned voicemails, and when you finally reach someone, they just "open a ticket" for the problem -- which leads to more silence or a half-hearted offer (like 10% off or a remake of already poor-quality shades).  It takes multiple phone calls and emails and a minimum of 7-10 days for anyone from the company to respond, if at all -- whether sales, customer service, or management. We've been patient and reasonable for months, giving this company every opportunity to do the right thing. Not once have they stepped up. That says everything. This company has proven it does not care about its customers, their time, or their money. read more

I would not order shades from The Shade Store. They failed at communicating. They messed up our measurements so much so that the product could not be installed. They have refused to provide a refund. Update after response: @Karissa you were quick to response to my review, but have not returned the email I sent 6 days ago after your response. Please respond. read more

Zero stars - worst customer experience ever - here is a summary that spares most of the gory details: We started our Denver area project in early May 2025 and it is still ongoing. The recent posts are spot on - no communication, endless delays, nobody seems to own the project, apparently nobody looks at the post job summaries, apparently no coordination between scheduler/designer/installer, installers aren't prepared, no regard for customer satisfaction, etc. Basically a case study in how not to run a company. Jamin read more

I truly wish I could give this store zero stars. DO NOT USE THIS COMPANY. The customer service is an absolute joke. I have had a broken motorized blind now for months (under warranty since it broke within six months) and cannot get anybody to respond to emails or voicemails. Then I finally got someone to respond and then sent out one technician for a two technician job not once but twice!! I ordered directly through them and they did the install, how has this happened multiple times. Then I get ahold of Austin who says Yadi will call me "within the hour" to get on the schedule. Still no call. I call back multiple times and send emails. I finally get ahold of someone and what do you know theyre on EST and are closed for the night for return calls. Its unacceptable to pay over $6000 for blinds to be treated this way and clearly have no intention of making it right. Also, when the tech came out yesterday, he said the blinds and solar panels were installed wrong and look terrible, I said thats funny b/c your store did this install. read more

Please read through the reviews carefully and consider NOT going with this company, specifically the Cherry Creek showroom. Our experience with the Cherry Creek showroom and Julie Shull has been a complete nightmare from beginning to end. We had multiple errors and took several months to address. I genuinely believe she does not care about anything other than making a sale. Every installer that came to our residence willingly shared their opinions of her (incompetent and lazy with a major chip on her shoulder, which we experienced to be very accurate). She is quick to sell, slow to respond, and her genuine apathy to follow up and make things right is what should make for a ZERO STAR review. We have ordered from this company many times in the past with no serious issues and the customer service was above average. We reached out to multiple people on every management level with literally no response. This is telling of the company itself with no follow up to any phone calls, emails, or consideration to make things right. Literally NO RESPONSE from higher management as well. It is obvious the poor work ethic starts at the top and progresses its way down the work chain. We had planned to go with window treatments throughout our residence and stopped at four windows. We decided to check out Hunter Douglas and their customer service is impeccable. I can't say enough great things about this company and the service they provide. Go check them out. The options are greater and their "top-down-bottom-up" option is FAR more superior than The Shade Store's flimsy option. The Shade Store is not cheap and I will no longer spend my money on defective items, a salesperson who is literally acts like a child (Julie Shull). Oh and good luck trying to get through to their show room. We called for 5 hours straight on a Sunday (yes, they are open), ended up driving over an hour and all three sales ladies were chatting it up. Really?? The positive reviews here are random - don't be duped by them or any of the sales people treating you decently PRIOR TO THE SALE. Read what the reviews say AFTER THE SALE. read more

6 months later and this joke of a place cannot get the order right. Their "designer" never once spoke with me and tried to figure this out. They have been to my house to measure at minimum four times and have been here to hang the same shades six or seven times. I am now left with shades that don't match and one with a seam right down the center of it. Paid over 20K for 9 windows and nothing to show but frustrations. Do yourself a favor and use a different company! read more

Gina was amazing to work with! I truly feel like the drapes are what pulled the room together and brought cohesiveness to the space. Not only did she help bring our vision to life but she also worked with us on what made the most sense for odd shaped windows and choosing fabrics based on the feeling we were going for. Gina talked us through the entire process and made sure to be quick in her responses. We will be back for more rooms when the time comes. Thank you Gina! read more

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My experience with them in 2016 (prior home) was excellent so I went to them when I bought a new house earlier this year. They still have nice fabrics, but this time around it's been error after error with delay after delay in resolving them. If they mess up measurements and/or design, then thankfully they'll correct those errors, but that'll be an additional 4 weeks per error...at best, partially because you can't schedule installs until the boxes are at your house, which you better be around for because you have no say on when they ship them to you. Then when an installer gets sick the day before an install that you've waited 4 weeks for? Sorry, the best they can do is send someone in 2 1/2 weeks. Their customer service is astonishingly poor as are their communication skills. It's clear that once they have your money you become their lowest priority. And the amount of product they waste due to mistakes is heartbreaking. read more

Awful customer service. I have been dealing with this store for almost six months now. They came out to measure but the order in. Waited a 6 weeks for the curtain to arrive. Curtain arrived and waited a month or so for an install appointment. The guy installed the rod and curtain the curtain was dragging on the floor. He also dropped a tool and damaged my new hardwood floor. We told him that we did not like the curtains dragging on the floor and he took them down. He said the repair would be expedited. We waited over 6 weeks again. The box has arrived, and I now I have to wait over a month to get them to come out and install them. PATHETIC!! Expensive and poor customer service. read more

I highly recommend the Shade Store. The quality of their products are excellent. I've been working with Michelle at the Boulder location. She has been wonderful. Very attentive, professional and knows her products. Check out the Shade Store in any location. You won't be disappointed . read more

We've now purchased two sets of shades from the Shade Store and were very pleased with both experiences. Shannon Bahrami was our salesperson, and she arranged for someone to come out and take measurements, sent us samples, and guided us through the whole process. The shades are just what we needed, look great, and work well. read more

I purchased a very expensive set of motorized roller shades from the Shade Store. It cost me $17,644. After a period of about 1 year almost 50% of the shades in my house are no longer functional which is completely unacceptable. They have suggested that the motors have failed and need to be replaced. The quality of their product is horrifically bad. The Shade Store refuses to respond to virtually any communications I have sent pleading with them to please come out and fix the shades. I have called and emailed more times than I can remember and they will not call me back. The shades have not been functional since March 2024. It is now July 2024 and the Shade Store has still not come out to fix the shades nor have they even provided a workable date in which they expect to fix the shades. Just no helpful response. Once they get paid they vanish despite their supposed "limited lifetime warranty". The warranty they provide is false advertising. I rent my house and I have had tenants ask me for refunds (which I have provided) because the shades are not operative. It has cost me thousands more dollars in direct and indirect damages. PLEASE do NOT purchase products from this vendor. I have no confidence in the quality of their products and even less confidence in their so called "customer service" or lack thereof. read more

We purchased 3 shades for our family room with assistance from Julie Shull at The Shade Store in Cherry Creek. Julie's very first color recommendation matches our new wall paint perfectly. The measurements were right, and the installer accommodated the date we needed them installed. It was a smooth process, and we love the quality of the shades. Thanks, Julie and The Shade Store team. read more

Terrible customer service. We've been battling with them to replace blinds that never worked. The 1st night in our new house the bedroom blind crashed down on us and we had to go to Home Depot and put up paper blinds. read more

In the middle of renovating our house. I searched blinds near me. Drove out and just did a walk in. The worker was super nice and helpful she actually gave me a quote there and then for our master bedroom and is emailing a quote for rest of the house. read more

Emily did a great job of helping us and our designer understand all of our options. The products and styles are really great. Install crews were great and very courteous. read more

After buying my new home, I reached out to Cheryl at the Shade Store. I knew what I wanted just not sure how to go about it. I have great windows and I wanted to maximize the use of the sunshine. Cheryl gave me a lot of ideas with the pros and cons. Her expertise and passion to help her clients made the whole experience effortless and pleasant. I would recommend The Shade Store to anyone who needs any kind of window coverings. Cheryl was the best! read more

The Shade Store - South facing windows that let the sunshine in but not everyone to see in. - Shades & Blinds Near Me - Denver, Colorado

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Couldn't be happier with my new window treatments! The designer, Robert, had an idea I hadn't considered and it was fantastic! Made the space look larger. The installer, Andrew, was meticulous with the installation. The Shade Store has an excellent product with an amazing selection, but their team is what makes it all pull together. They clearly have great pride in what they do! read more

Update: Install completed satisfactorily except for one drape valance that needed to be redone. Good follow up to get appointment for the adjustment. Appointment time changed last minute by The Shade Store, but I was able to accommodate. Quality of the window coverings is great. read more

I had roller shades installed recently and I'm in love!! They are black out rollers and pretty spot on measurements. Less than an inch gap letting minimum light into my house when need be. The associates also were very kind and courteous. I had several swatches sent for free and measuring was also done free of charge. I had a couple other quotes that were cheaper with fewer options but decided on the shade store and can't say I'm disappointed. read more

Omg. It gets worse. Nov 2019 I placed my order They have made my drapes wrong 4 times!!! No one cares. No one follows up...excuse after excites Lance and Julie in Cherry Creek are absolute jerks!!! Rude, entitled, arrogant. This company is just terrible. I urge you go elsewhere. Total joke read more

The Shade Store: great product and customer service. Ran into a problem and had quick resolution. Just be aware of your FedEx delivery of shades. Get FedEx info and track it. FedEx gave us no information after they accepted packages and just dump them on driveway. Sher M. read more

If you are seeking wonderful and spot on customer service, coupled with working with people who truly know what they are doing stay far away from The Shade Store in Cherry Creek. Shame on me, as I see there are couple other customers who also had a crappy experience. And, also I became a victim of Julie and the lame service i got from her. read more

Update 3/20/18: This company stands by its products. The shades are beautiful and well worth the money. They fit perfectly. A few of the shades' strings frayed and came apart after 3 years. They took them ALL back, restrung with new strings. They had a team come to first take the old ones, pack, ship; then when the new ones arrived, the team came again, unpacked, and re-installed. All at no cost to me. I'm thrilled with this level of service and attention. Add to that the quality and aesthetic beauty of these shades, and you can't go wrong! I'm very, very happy with the product and service. read more

I've worked with The Shade Store for a few years, most recently my projects/orders have been placed through their showroom located in the Denver Design Center. As a designer with a small business, I strongly recommend working with them, their detail, professionalism and follow through is exceptional! Part of their service is providing and scheduling their professional installers if needed. I continue to share with all my clients their product selections, ease of placing orders and receiving your custom window coverings sent directly to your home. read more

I am so disappointed for a business that can do such crappy service in cherry creek. And also shocked now looking at the Yelp reviews here. I see there are couple other unsatisfied customers too. I became a victim of Julie. The most terrible service I got from her. First, She quoted me with a price and we were agreed on. She sent someone for measuring the place and $100 was going to be credited for measuring if I would place the order which I did but $100 was charged. Second, the order arrived 1 month later than what was giving as timeline. I had wait and wait. She never followed up. A month later she emailed and asked more money. I asked why? She explained that the kitchen one can't be done in one piece because of the low voltage. I said: Well you were aware of it and why couldn't you figure that out from the first time. Second, She DID NOT mention I have to hire an electrician. I found out when the order arrived. Still my shades are not complete. It's been 4 months.. read more

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Marilou and The Shade Store Team did an amazing job creating and installing a beautiful cold weather curtain in our restaurant entrance. Professional and knowledgable. Thank You! read more

Although we did not end up using The Shade Store, the quality and selection was very good. The sales staff were helpful. It was outside of our allowance for window coverings. read more

When we built a new home we selected The Shade Store on the recommendation of our decorator. In the beginning TSS was on the scene, doing what they should do...measuring, making recommendations as to fabric and color, etc. The installation of some of the shades went well, but some shades, as well as curtains, did not. It has taken us nearly a year and all issues are still not resolved. They have made multiple mistakes on the same windows/curtains. We had to get corporate help desk involved, but we're still not finished. I would not recommend them. read more

Julie and the entire crew from consultation to scheduling of measuring and installation was a great experience! Highly recommend their products and services! read more

I'm super impressed with this company. As an interior designer, I've used local companies before with consistently disappointing results. The Shade Store is the complete opposite and I just wish I had found them sooner. Highest quality products, beautiful and modern showroom, knowledgable yet very laid back sales associates who don't push their opinions on you. The quality of installers they contract with is light years better than their competition and the prices are very fair considering all of the above. Fantastic experience from start to finish. read more

edit: We were initially unhappy with our chain-pull roman shades; the pulley was super loud and slow. It took a negative review to get attention, but from that point TSS's customer service was amazing. They absolutely went the extra mile to make up for our negative initial experience. Thank you, Jacklyn. read more

I learned of the Shade Store thru Room and Bosrd furniture. I wanted something contemporary to go with our furnishings. I called to ask some questions before going to the showroom in Denver. I spoke with Tessa, who spent a lot of time talking with me about my windows that aren't very deep and some ideas I could think about as a solution. She offered for me to send her photos as well. I went to the showroom and was impressed with the size of the samples of the fabric, big and useful, Tessa was great to work with. We decided to have Coates Instsllatuons who they use come out to measure since we had som tricky Windows. Wayne ( who owns the company with his wife ) was great. Arrived when he said he would and is very polite. He did all of the measurements and sent to Tessa right away. Tessa placed the quote for is right away and our blinds were done within the time period they estimated and arrived sooner than estimated thru Fed Ex. I called Coates Installations and Candace was able to accommodate an earlier arrival with an earlier install date. Wayne was back to do our install and did a great job. The blinds quality was that I saw in the showroom and they function great. We were so impressed we ordered more for other Windows. Tessa is so helpful and creative she really helped us make a good choice for our needs. I highly recommend the Shade Store and Coates installations, I ve already shared my Catslog with a friend and recommended them to other neighbors. read more

Love the quality products from the shade store and the customer service (especially from Lance Licciardi in Denver) was exceptional!

We worked with Erica and she made this process a breeze. I love the fact that there are so many great options to choose from, but It can be overwhelming. Erica guided us and made it easy. She had great advice and really listened and came up with a great solution. Very attentive and genuine. read more

Lance from the Denver location was insightful, collected, and the perfect level of suggestive. He helped me find a variety of blinds and shades that fit my style and home. His advice wasn't pushy but helped me make the right decisions. I appreciated how he told me some cool stories about some of his previous moving experiences. High prices, but quality products. read more

I used The Shade Store for all of the window coverings in my new home, and I am super pleased with how everything looks. We moved in during the start of the pandemic April 2020, right as workshops across the US were closing. We had a little delay and a fabric mix up for the drapes in my husband's office BUT TSS was amazing- they tracked down the correct fabric and remade our order. Lance at the Cherry Creek store was amazing- helpful, patient, and followed up every step of the way. Since moving in, we have added a few sun shades behind drapery panels and we added roman shades on 2 stairwell windows and a fun velvet drape to close off our tv room and help dampen sound (2021). We did all of these with Lance, all coordinated by phone and email, and they all turned out beautifully. I'm now helping my older parents move to a new house and I when it gets time to order window coverings for them, I will use TSS for all their windows. Good fabric selection (you can also provide your own fabric), reasonable pricing, fastest fabrication out there, and quality customer service from Lance are the reasons I will return to TSS for window treatments. read more

The showroom is a great way to see all the options and they have high quality shades and fabrics...the only problem is choosing which fabrics and colors to go with! We worked with Erica and she pointed us in the right direction, was patient as we weighed all our options and followed up periodically to make sure we weren't too lost. She even offered to use photos of our rooms to make mock ups of our color/fabric selections. read more

Very pleased with our experience. Lance was very helpful and directed us to exactly what we wanted. He explained how the process would work so there were no surprises. Everything went according to plan. The installer was very professional and did a great job installing our manually operated solar shades over our precarious stair well. We've been operating them almost daily for about 6 weeks with no issues. Very happy with material quality. I would recommend (and already have) The Shade Store to friends and family. read more