My first shade broke after a year. It took around 6 months for The Shade Store to come and try and fix it. When the repair guy arrived he said it needed a rebuild. Then I tried to get The Shade Store to do the rebuild and they continually delayed until I gave up. 9 months of a shade that wouldn't go up later, I gave up. My second shade broke after 1.5 years. I am on month 3 and they are giving me the same runaround. If you want low quality shades that break, but you want to pay triple for a warranty that isn't usable, then The Shade Store is for you! read more

After using some of the cheaper online "made to order" blinds shops, I decided to try the Shade Store for some bedroom blackout cellular shades, given the positive reviews here. While they were fairly expensive ($850 for two normal-sized windows), the customer service during the ordering process was fantastic. So far so good. The first thing I noticed when receiving the shades, prior to installing, was that the mechanism type and quality seemed to be the exact same as some of the budget online shops that are half the price. The shades are held up by single strands of cheap-looking string and the mechanism parts are made of flimsy plastic. But I installed them as directed, and they looked fantastic in my space. One of two shades broke after 6 months of normal use. I emailed the Shade Store, and they promptly sent a replacement and directed me to dispose of the broken shade (again, fantastic customer service). Now, 6 months later, the other shade broke. I've contacted the Shade Store reps, and again, they've offered a replacement. At this point I'm ready to be done with these, as I don't feel like it's a sustainable practice to replace them every 6 months, but the Shade Store is refusing to offer a refund. They did offer store credit, but why would I want to get a different cheap product? Given the lack of refund option, I guess I'll just keep replacing them every time they break (which feels like an eventuality at this point, given the flimsy construction). So: based on my experience, the Shade Store is masking an cheap product with sleek websites, fancy storefronts, and good customer service. I've learned my lesson, and in the future I'll either find a superior product elsewhere, or at least go to one of the other cheap online shops if I want a product of this caliber. read more

The Shade Store - The 2nd shade mechanism that has broken in a year. - Shades & Blinds Near Me - Brooklyn, New York

All of the shades and wooden blinds. in our Fort Greene, Brooklyn apartment have been from the shade store. The customer service is always excellent. After picking out shades or possible choices for your home,, they send their experts to come and measure. This way, you know they will fit precisely. I find this especially important living in a brownstone apartment where, the windows are not average size. Once you order is ready, everything is expertly installed. The quality is first rate. It's time for us to change up our kitchen and downstairs shades, so we're getting ready to have measurements taken next week. Looking forward to getting more, new and beautiful shades, from the Shade Store! read more

We worked with Carmelina at this location. She was wonderful. Carmelina was fast, efficient and gave us everything we needed to customize our shades exactly as we wanted. High-end, luxury shades and worth every penny. Here's what we got - Living Room: Solar 10% in White with black hardware Master Bedroom & Nursery: Solar Sunbrella Collection 10% Solstico in Oatmeal & Flat Roman Linen in Ecru with side flaps read more

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A fantastic customer experience from start to finish. Ally Hatley at the Park Slope, Brooklyn location was so helpful in generating and talking thru options, and checked in nicely as we tried samples in our new place. We are so happy with the final selection and design. The team that came to measure / take photo's was courteous and nice, and the final product is perfectly sized for our windows and door. The installation was an equally great experience - we regretably cannot recall our installers name but he was awesome. Very friendly, wore shoe covers without being asked and left our apartment clean, even after drilling, etc. A first rate job. We considered other options but this is an investment we would make again and definitely recommend. read more

I had a really good experience with the Shade Store. The consultant, Victoria, helped me throughout the process. Scheduling the complimentary measurement and then the installation were easy, with plenty of time slots to choose from. My shade was delivered to me in a timely fashion. The installer was on time and professional. The only minor negative was the measurement appointment--I did not receive the automated text messages to let me know where the pro was and he was a little late. But other than that, the measurements were perfect, and the shade looks beautiful and is of great quality. I am very pleased with the final result. read more

Ally from Park Slope store has been vey pleasant and professional to work with, from giving advice with selections to scheduling orders and installation. great follow up. read more

This place is a gem! I ordered blinds and shades for French doors in my apartment from Ally Hatley, who designed and oversaw the project from start to finish. She was an enthusiastic, sure-footed, and patient guide. Frank did the measurements and installed them, and he was great as well--accurate, fast, skilled and friendly. I could not be more pleased with the result, both in terms of quality and appearance. It was not cheap, but it was money well spent considering how easy they made it and how nice it looks. Will happily engage them again for the remaining drapery projects in my apartment. read more

I am very happy with my purchase from the Shade store. I visited the Brooklyn-Park Slope showroom and the design consultant (Angel) was extremely helpful and knowledgeable. She helped me choose the right style and color for my space. I ordered wood blinds for the living room, roller shades for the bedroom and they all look amazing. The quality of the materials and the craftsmanship is superb. Also the free measurements provided by store ensured that my window treatments fit perfectly. I highly recommend the shade store for anyone looking for beautiful and affordable window treatments. read more

This is the worst experience possible. The shades are incredibly expensive and poor quality. They arrived months and months late and the fact that they were going to be late was not communicated until after they were late. 9 months later we still do not have the proper shades installed because the first time, they delivered shades that were cut to the wrong size, and then the second time, they shipped only one side of the shades. Please go anywhere else for your shades, do not waste your money here unless you enjoy paying way too much for poor quality products. The sales people were very nice and this isn't really their fault, but the actual fulfillment of the purchase and the product is crap. read more

We needed to find a window treatment vendor who could address our needs quickly and cost effectively. The Shade Store was very professional in their assistance and we just had our shades installed today- they really add to the character of the new President's Office! Thanks to the staff for all their help. read more

The most professional, the best customer service ever. Anna was amazingly helpful. The men that installed my shades were so neat and quick I love the job they did. read more

The experience at The Shade Store in Park Slope was great from consultation to installation. We met with Ally Hatley, explained what we were looking for. She didn't try to rush us to make a decision, and was very helpful, personable, and patient. In addition, she checked in with us throughout the process. When it was time for installation, Leo was terrific. He was very pleasant, and respectful of our home (he wore shoe covers!). His attention to detail was so appreciated and you can tell he takes pride in his work. We love our new drapery. I recommend The Shade Store to anyone looking for great custom window treatments with excellent customer service. read more

We had a great, smooth experience with Ally Hatley at The Shade Store and couldn't be happier with the final product!

AMAZING! Highly recommend The Shade Store. I shopped around and ultimately landed at the shade store for the custom drapes I needed for our back wall/glass doors in the kitchen which go to the back yard and patio of our brownstone. Ally was a big help and customer service was excellent. read more

Ally & The Shade Store team were great to work with! Super helpful + patient leading up to us making a decision around our window treatments. The installation scheduling process was simple, the installers arrived on time & got the job done quickly + effectively! Highly recommend working with them read more

I had an excellent experience with the Shade Store on Seventh Avenue in Park Slope from the moment I contacted them. The customer service is excellent and the product is exactly what I wanted. Ben's customer service is exceptional, he is very pleasant, very helpful, and communicates very well. When I was choosing the shades I needed he listened to my considerations and made great suggestions . He was lovely to deal with, had a good eye, and was just very reliable and helpful. The person who came to do the measurements was prompt, polite, and efficient, and the person who came in to install the shades was great; he was very prompt and polite and very efficient and skillful. There was another very pleasant and helpful person in the store when I stopped by to double-check my choice; I wish I could remember her name. The cost was worth it to get such a good product, to have such great customer service, and to have such prompt and skilled people doing the measuring and installing. I would strongly recommend the Shade Store in Park Slope. read more

We recently purchased custom drapery from The Shade Store in Park Slope. Our consultant, Ally, was responsive, attentive, and knowledgeable on the products offered; but, more importantly, she asked for our vision and understood our style, showing us options that we would best consider to compliment our home. Long story short, we had an absolutely amazing experience from the consultation, measurement, and install. You expect the price to include a quality product, but the service rendered was just as fantastic. If you're considering custom window treatments, I highly recommend visiting The Shade Store. You won't be disappointed! read more

Using the Shade Store was so easy. They came to take all the measurements. While they were here they gave me pros and cons in terms of where the drapes could be hung based on the configuration of where beams were etc. They shipped all the materials to me and then came to install them all. They were on time and professional, steamed the drapes after they were hung and took all the empty boxes with them when they left. I couldn't be happier and I love the way they look! read more

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No Tami or John, I did not call you because unless you were offering to refund me what was the point. Just want to let everyone out there know that I ordered new cellular shades from SelectBlinds that are exactly the same style and color as the shady store's. These were less than HALF of the price of the ones from the shade store. Of course, now we will see if these work out better but I'm hopeful. read more

I ordered roller blinds from The Shade Store after trying another well-known national company and having a salesman come out with a book of swatches but being told that the swatches I chose were no longer available (then why keep them in the book?). I then went to the Shade Store in Park Slope, Brooklyn, where Anna Marra seemed to read my mind as to what I was looking for. Install was a few weeks later and went smoothly. The blinds look even better than I expected. I highly recommend their product and the service is perfection. read more

We had a seamless experience with The Shade Store and our consultant Ally. She was extremely responsive and the entire process was as simple as can be. Ally provided various drapery options with multiple tenders, scheduled the measuring and install, and I didn't hav to lift a finger. Although maybe not the least expensive option out there, the convenience and customer service make it worth it! Highly recommend. read more

Anna at the Shade Store in Park Slope was incredibly helpful in figuring out what shades were best for my apartment and guiding me through the process. She had excellent recommendations for selection of finishes/materials based on her experience, and was incredibly communicative and flexible in managing selection and installation. The professionals came to measure and later install at a time that worked for me and Anna followed up meticulously to ensure every everything was as promised. read more

Extremely professional and efficient - from selection of my new shade (guided by Angie), to custom measurement of the window, to installation. A pleasure throughout. read more

I went to The Shade Store in Carroll Gardens/CobbleHill and worked with Anna Marra. She is highly professional and knowledgeable. The experience was so smooth and problem-free, that I highly recommend the store. Products are not cheap, but I am glad I gave them the business. It is nice not to have stress over every purchase. read more

Ally at the Park Slope location was great. She made sure the entire process was seamless and easy, and my blinds are just as I expected. Love it! read more

The quality of the products and the customer service here is second to none! Would definitely recommend going here to anyone who needs blackout shades or window treatments of any kind. Jenny was wonderfully kind, caring, and knowledgeable all along the way of helping to select what would be best for my needs and arranging my order. read more

I LOVE my new window treatments. The whole process from selection to measurement to installation was seamless thanks to Ally and the team at the Shade Store in Park Slope, Brooklyn. I highly recommend! read more

This is a follow-up review. Last November, we ordered three top-down/bottom-up shades. The top-down function on two of them didn't work. We sent them back to get repaired twice. After the second repair, the Shade Store kindly refunded our money for the two. This summer, the third shade broke and the two that had been repaired also stopped functioning properly (the top down function doesn't hold). In September, we sent all three back to the factory to get repaired again. A (very nice) installer came, they worked, and then two days later they didn't. Customer service have not responded to any of my e-mails asking for a refund of the third shade. We paid for a top-down function and have not gotten what we paid for. Show room people may be nice, but quality of product and customer care after they have your money is terrible! Buyer beware. read more

We had a positive experience at every step with the shade store in Park Slope. We had to replace two large cellular shades that had broken, and knew just what we wanted, after doing a little initial research on their site to have an idea of their offering. We emailed ahead for an appt through their site, which I highly recommend even if you are just starting to look. We met with Ally, who helped us understand all the details and options quickly and provided samples we could take right away that day. Her communication and follow up was great throughout the process. The measure and installation appts were on time and easy to track arrival. And the shade store staff for the appts were very respectful of our home and safety, super pleasant and efficient. We had zero experience with this store previously, nor their product, and after our personal experience would recommend. I think their product may be a bit more expensive than some similar options online, for example, at least for what we did. But the service and ease of the entire experience, as well as working with a local business in the neighborhood was well worth it for us. read more